Service Hub Enterprise
HubSpotReviews from AWS customer
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i usedwith many different CRMs in the past and this one by far has been the most helpful and useful
What do you like best about the product?
the automation and the ease of use are the biggest help and the ease of implementation of your systems
What do you dislike about the product?
when the site occasionally goes down or when the integrated phone system stops working
What problems is the product solving and how is that benefiting you?
solving the problem of having informations shared across the company so that everyone has access to it
Sales Account Manager
What do you like best about the product?
As a new user of this CRM I began experimenting and learning really quick, it is very friendly and theres always Q&A for any issue that comes alone, I highly recomend it.
What do you dislike about the product?
I would like to be able to generate reports in a much faster way
What problems is the product solving and how is that benefiting you?
When it comes to reports tha I can export to excell
Its been a great experience, lots of accessible items that makes your job easier
What do you like best about the product?
You can handle everything from here but its also linked to outlook so its even more helpful that way
What do you dislike about the product?
nothing so far, it is a great tool that helps the company a lot
What problems is the product solving and how is that benefiting you?
It helps to keep a control on everything for everyone involved on the same tasks
HubSpot Service Hub
What do you like best about the product?
Centralized Support: The shared inbox and ticketing system streamline communication with customers, making it easy for our team to stay organized and responsive.
Automation & Workflows: Setting up automated ticket routing and follow-up sequences has saved us hours of manual work.
Knowledge Base: The self-service options through the knowledge base have reduced repetitive queries and empowered customers to find answers on their own.
Integration with CRM: Seamless connection with HubSpot's CRM allows us to track the full customer journey—from sales to service—in one place.
Reporting & Feedback Tools: Built-in dashboards and survey tools (like NPS and CSAT) help us measure customer satisfaction and identify areas for improvement.
Automation & Workflows: Setting up automated ticket routing and follow-up sequences has saved us hours of manual work.
Knowledge Base: The self-service options through the knowledge base have reduced repetitive queries and empowered customers to find answers on their own.
Integration with CRM: Seamless connection with HubSpot's CRM allows us to track the full customer journey—from sales to service—in one place.
Reporting & Feedback Tools: Built-in dashboards and survey tools (like NPS and CSAT) help us measure customer satisfaction and identify areas for improvement.
What do you dislike about the product?
Pricing: Service Hub can get expensive as you scale, especially if you need access to advanced features that are locked behind higher-tier plans.
Customization Limits: While the platform is user-friendly, some limitations exist around customizing pipelines or certain automation logic without relying on third-party tools or custom code.
Learning Curve: New users might find the interface overwhelming at first, particularly when trying to configure automation or reports.
Customization Limits: While the platform is user-friendly, some limitations exist around customizing pipelines or certain automation logic without relying on third-party tools or custom code.
Learning Curve: New users might find the interface overwhelming at first, particularly when trying to configure automation or reports.
What problems is the product solving and how is that benefiting you?
Communication with our pipelines.
HubSpot is a must-have CRM for streamlined support and communication
What do you like best about the product?
HubSpot Service Hub is an excellent tool for managing customer support and internal workflows. The interface is intuitive, the automation features save a lot of time, and the customer support team is incredibly responsive. It makes it easy to track conversations, assign tickets, and ensure no query falls through the cracks. I use it regularly, and it helps me stay organized and efficient.
What do you dislike about the product?
There’s very little to dislike. If I had to mention one thing, it would be that some advanced features are locked behind higher-tier pricing, which may not be ideal for smaller teams. However, the overall functionality and value still make it worth the investment.
What problems is the product solving and how is that benefiting you?
To keep track and do everything from one platform
great day to day tool- just a few tweaks away from being excellent
What do you like best about the product?
its easy to use. I like how the the clean ui makes prospecting feel smooth and efficent
What do you dislike about the product?
I don't like how I cant see what the marketing emails that were sent to my prospects/ accounts. As i'm following up it would be nice to have a window from the sales side to see what marketing sent.
What problems is the product solving and how is that benefiting you?
Organizing our accounts and giving us a more single source of truth
Easy to use and customizable
What do you like best about the product?
I like how easy the tickets work. They are easy to customize
What do you dislike about the product?
I don't like how the emails work when forwarded
What problems is the product solving and how is that benefiting you?
Gives a central ticketing system
Helpful and Energizing
What do you like best about the product?
I can get all my stuff done in one place
What do you dislike about the product?
Feature requests do not seem to ever be listened to
What problems is the product solving and how is that benefiting you?
Engagement and use of our product
Great!
What do you like best about the product?
HubSpot has been a solid tool for our team—especially when it comes to reporting. Building custom dashboards and pulling relevant data is quick and painless, even for non-technical users. The user interface is clean, intuitive, and easy to navigate across all modules (Sales, Marketing, etc.). It makes managing contacts, tracking deals, and monitoring performance straightforward. Highly recommend it for teams that value ease of use and clarity in their CRM.
What do you dislike about the product?
Not much—HubSpot Service Hub works well overall. If I had to nitpick, some of the more advanced automation features can require upgrading to higher tiers, which might not be ideal for smaller teams. But for most use cases, it delivers what you need out of the box.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize all customer support interactions in one place, making it easy to track tickets, respond faster, and ensure nothing falls through the cracks. The automation tools save time by routing tickets and sending follow-ups, and the knowledge base lets customers help themselves. Overall, it's helped improve our response times, team productivity, and customer satisfaction.
All In One
What do you like best about the product?
Feedback surveys are easy to use and easy to implement. I use it nearly daily
What do you dislike about the product?
Could have more places to put 'not applicable' options. Dashboard is a little cluttered
What problems is the product solving and how is that benefiting you?
Customer feedback surveys, customer support tickets, shared inboxes, general messaging.
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