Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot Service Hub
What do you like best about the product?
What I like most about the Hubspot Service Hub, is the customer support aspect, lining up critical information links and displays to easily drill down into book of business. Day to day use having one dash to work out of, is a big help.
What do you dislike about the product?
Integration is sometimes difficult, customization of certain widgets can be difficult as well. Usually they're able to be quickly fixed though.
What problems is the product solving and how is that benefiting you?
The problem that it's solving is having key customer information available, as well as forward looking analytics we're able to pipe into the dash for each member of sales.
Hubspot User / Admin Review
What do you like best about the product?
Its highly beneficial for our business, helps us to keep track of things and is excellent when it comes to reporting. Its perfect for Customer Support and integrates well with our backend API.
What do you dislike about the product?
Nothing, just the price. It is quite pricey, but to expected for such a good CRM.
What problems is the product solving and how is that benefiting you?
Tracking. It assists us with keeping everything in line and is trackable per user.
Complete and Friendly user
What do you like best about the product?
I think that is great the service they have and all the things you can do, even you are from sales team, support team or marketing. Es really easy and friendly to use.
What do you dislike about the product?
sometimes i need more and to much permitions to ask.
What problems is the product solving and how is that benefiting you?
Problem to manage clients, pipelines, supports and also create spaces to comunicate as newsletters.
Hubspot service Hub at Seeking Alpha
What do you like best about the product?
We’ve been using HubSpot Service Hub at Seeking Alpha since May 2024, and the impact has been significant. As someone who’s been with the company since early 2023, I’ve seen firsthand how Service Hub has helped streamline our support workflows and unify communication across customer-facing teams. The ticketing system is intuitive, automation features save time.
What do you dislike about the product?
Though I like most of its features, but Hubspot does not offer the feature of unmerging two tickets, that’s one thing I really don’t appreciate.
What problems is the product solving and how is that benefiting you?
Hubspot has a very strong reporting feature, in which we get our reports in a few clicks only
Great CRM
What do you like best about the product?
It's a great way to organize the inbound/outbound process, I also really enjoy the how you can share notes, schedule meetings and create survey for prospecting with potential clients. It also has integrated with our techstack making it easy to track and log any daily activities.
What do you dislike about the product?
I think the email chains can be quite complex and the Ai isn't as helpful as it could be.
What problems is the product solving and how is that benefiting you?
In my current role I am expected to also do outreach, It's also a great way to share any one going conversations with the rest of my team.
Hubspot can be messy, but the customizability saves it
What do you like best about the product?
The service hub allows us to see a lot of what we need right there, all together
What do you dislike about the product?
Sometimes it can be a bit clunky and not very intuitive
What problems is the product solving and how is that benefiting you?
It allows us to keep our service conversations in our CRM, rather than having different systems.
One stop platform
What do you like best about the product?
It’s versatile usage and one stop platform for entire services
What do you dislike about the product?
There is nothing specific apart form the UI which can be made better
What problems is the product solving and how is that benefiting you?
Keeping a track of my client database
We have started using the AI feature for our live support chats and its been working great!
What do you like best about the product?
Easy to use,
alot of intuitive features,
new AI offering
alot of intuitive features,
new AI offering
What do you dislike about the product?
The system has gotten really slow these days which is sometimes annoying.
What problems is the product solving and how is that benefiting you?
Helping us manage our chat load with AI
Great, easy to use product out of the box
What do you like best about the product?
Has a great layout, easy to use features including filters. Makes it easy to look at tickets and respond quickly.
What do you dislike about the product?
I wish that replies did not come to the top of your help desk list of tickets. I want responses to go into the queue at the bottom when they reply
What problems is the product solving and how is that benefiting you?
It makes it easy to get through tickets quickly, respond to them, and mark statuses
The biggest upside is how everything is connected—tickets, conversations, CRM data, and automation.
What do you like best about the product?
HubSpot Service Hub integrates seamlessly with the rest of the HubSpot ecosystem, making it easy to align support, sales, and marketing in one platform. The ticketing system is intuitive, automation is easy to set up, and the knowledge base is a strong self-service tool for customers. Reporting and customer feedback tools also help continuously improve service quality.
What do you dislike about the product?
Some of the more advanced features—like custom reporting, SLAs, or multiple pipelines—are only available on higher-tier plans, which may be limiting for smaller teams. Also, while the knowledge base is solid, it could use more customization options and design flexibility to better match branding.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps centralize all customer service interactions—emails, chats, and tickets—in one unified system. This eliminates the chaos of using multiple tools and reduces missed or delayed responses. It also solves the problem of limited customer insight by pulling CRM data directly into the service experience, so support agents can respond with full context. The automation features help streamline repetitive tasks like ticket routing and follow-ups, saving time and ensuring consistency. As a result, our team works more efficiently, resolves issues faster, and delivers a more personalized and professional support experience to customers.
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