Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
HubSpot Services Hub - Key orchestrating enabler of DigiV8's customer experiences
What do you like best about the product?
One stop workspace for CRM related interactions and it's integration abilities
What do you dislike about the product?
Paid features are a pain in the neck at times but I can live with that without paying
What problems is the product solving and how is that benefiting you?
Seamless interaction, retention and loyalty
Complete platform with integrations available
What do you like best about the product?
The available integrations and the ability to easily import our client data make it so much easier to track credit scores and streamline our workflow.
I use HubSpot daily for communication and client tracking. The integrations I have access to help me get through my daily tasks with ease.
Whenever I’ve reached out to customer support, I’ve received fast responses—and more importantly, real help. I also really like the Help Center; most of the answers are already there, but if you ever need to talk to someone, their team is awesome!
I use HubSpot daily for communication and client tracking. The integrations I have access to help me get through my daily tasks with ease.
Whenever I’ve reached out to customer support, I’ve received fast responses—and more importantly, real help. I also really like the Help Center; most of the answers are already there, but if you ever need to talk to someone, their team is awesome!
What do you dislike about the product?
At the moment, nothing comes to mind. Based on what I’ve been using so far, the platform has been effective for my needs.
What problems is the product solving and how is that benefiting you?
I talk to customers a lot, and being able to track conversations—and even see when clients have read my emails—is something I didn’t have before. Now, I can track those conversations, set follow-up tasks for myself, and stay organized with ease.
Setting up workflows to track customer milestones and celebrate them has also made my job so much easier—no more managing everything in spreadsheets!
We're also starting to implement client scores, which I think is the best feature HubSpot has to offer. It’s definitely going to be a game-changer for us! It’ll help us build better rapport and easily identify which customers need a little extra support. Right now, we’re doing all of that manually, so this will make a huge difference in how we work.
Setting up workflows to track customer milestones and celebrate them has also made my job so much easier—no more managing everything in spreadsheets!
We're also starting to implement client scores, which I think is the best feature HubSpot has to offer. It’s definitely going to be a game-changer for us! It’ll help us build better rapport and easily identify which customers need a little extra support. Right now, we’re doing all of that manually, so this will make a huge difference in how we work.
My experience at Hubspot
What do you like best about the product?
That overall it is versatile, it allows you to create the necessary workflows and integrate the tools to provide follow-up and good service.
What do you dislike about the product?
Some of the integrations it has are really not useful, you have to do a thousand and one automations to get the results, so when integrating it with any tool, you must conduct exhaustive tests on how it works.
What problems is the product solving and how is that benefiting you?
The centralization of contacts, I just need to have a help center to know everything that happens with my customers.
HubSpot in Action: my real-world Experience
What do you like best about the product?
Its user-friendly interface and intuitive design. Compared to other platforms I have used—like Insightly and even Salesforce—HubSpot is significantly easier to navigate and doesn’t require extensive training to get started. Features like ticket tracking, shared inboxes, and automated workflows are easy to set up and use effectively, even for team members without a technical background - this simplicity has made onboarding smoother.
What do you dislike about the product?
One challenge I have encountered is HubSpot’s tendency to create duplicate contacts, especially when a contact uses multiple email addresses. Since HubSpot primarily identifies contacts by email, this can lead to fragmented records that mimic the original contact. It would be helpful to have more flexible or intelligent deduplication features that consolidate contacts based on name, phone number, or company in addition to email.
What problems is the product solving and how is that benefiting you?
One major issue it solves is visibility - everyone on the team can see what’s happening with a contact at any time, which prevents duplicate efforts and improves coordination. Additionally, the simplicity of the interface allows for quick onboarding and efficient use without deep training, especially valuable in the fast-moving EdTech sales environment.
Platform could be great, but not support focused
What do you like best about the product?
Hubspot is trending towards being the next best application- it's user friendly, easy to find help articles and provides good documentation measures
What do you dislike about the product?
It isn't quite support focused and the application proves that. While their ticketing system is nice, it does fall flat compared to other support focused applications. Hubspot could be the next "do all" application with some tweaking.
What problems is the product solving and how is that benefiting you?
Customers use the ticketing system, through this we are able to respond, track, follow-up, and close out tickets that arise.
Good tool for client facing roles
What do you like best about the product?
All the features related to emails, phone calls and tasks. I think it is really convenient tools for sales people. Easy to use and to connect to other apps like Outlook for example.
What do you dislike about the product?
Since I've moved to a CSM role, I noticed that the client analytics sections are less helpful: dashboards and reports. They are more complicated to customize.
What problems is the product solving and how is that benefiting you?
It helps we to solve mostly all the issues related to communication with clients: emails, reminders to reply or follow up, schedule calls, keep the records about the interactions with clients.
HubSpot Makes Our Team More Efficient and Customer-Centric
What do you like best about the product?
I love how seamlessly tasks, conversations, and integrations work together. Being able to sync with platforms like Gmail and Slack keeps everything connected and reduces manual work. The task feature helps me stay on top of follow-ups and ensure nothing falls through the cracks. It’s also great having the shared inbox, tickets, and workflows all in one place to keep our team aligned.
What do you dislike about the product?
The transition from another platform could’ve been more seamless—importing historical data and setting up equivalent workflows took more manual work than expected.
What problems is the product solving and how is that benefiting you?
It helps me stay on top of a high volume of operational tasks and communication without letting anything fall through the cracks. I use it to coordinate across multiple stakeholders—and having tasks, email threads, notes, and ticket history all in one place makes that possible. The integrations (like Gmail and Slack) keep everything connected and cut down on back-and-forth. It’s especially helpful for tracking teacher performance, student issues, and course logistics at scale—so we can respond faster, follow up consistently, and keep things running smoothly without relying on memory or spreadsheets.
Overall pretty good!
What do you like best about the product?
I think it is great and really customizable. I’d just love better out of the box tracking.
What do you dislike about the product?
Reporting capabilities, specifically when it comes to status tracking times and visual reports.
What problems is the product solving and how is that benefiting you?
Tracking onboarding
Powerful support platform with great automation features
What do you like best about the product?
I love the seamless integration with our CRM and the automation tools that help manage support tickets efficiently. The dashboard is user-friendly, and setting up workflows saves a lot of time for our team.
What do you dislike about the product?
Some advanced features are only available in higher-tier plans, and reporting customization can be a bit limited at times.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps streamline all customer conversations into one place through the shared inbox and conversational support.
I find the it user-friendly,easy to customize, and packed with powerful automation features.
What do you like best about the product?
What I like best about HubSpot Service Hub is how easy it is to manage customer support tickets and automate follow-ups, all in one place.
What do you dislike about the product?
What I dislike about HubSpot Service Hub is that some advanced features require higher-tier plans, which can get expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us stay on top of client questions and support tickets, especially during busy tax season. It keeps everything organized in one place, so we respond faster and provide better service.
showing 331 - 340