Service Hub Enterprise
HubSpotReviews from AWS customer
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Makes supporting our customers so much easier
What do you like best about the product?
What I like best about HubSpot Service Hub is how everything we need for customer support is in one place... The ticketing system is clear and easy to use, and having live chat and a shared inbox really helps my team stay on the same page...
What do you dislike about the product?
he main downside for us has been the price. If you want all the features, especially as your team grows it gets expensive pretty quickly...
What problems is the product solving and how is that benefiting you?
Having automation lets us avoid the time suck of manual follow ups or repetitive messages. We finally get real feedback from customers with built-in surveys instead of guessing how our support is doing.
Makes support smoother and more organized
What do you like best about the product?
I love how easy it is to manage conversations and track customer interactions all in one place. The shared inbox, automation, and ticketing system really help keep things on track for the whole team.
What do you dislike about the product?
Some features are locked behind higher-tier plans, and the reporting could be a bit more flexible, but overall, it still does a great job.
What problems is the product solving and how is that benefiting you?
What problems is HubSpot Service Hub solving and how is that benefiting you?
It helps us stay on top of customer support by organizing all tickets, emails, and chats in one place. It’s made communication faster, easier to track, and much more efficient for our team.
It helps us stay on top of customer support by organizing all tickets, emails, and chats in one place. It’s made communication faster, easier to track, and much more efficient for our team.
Not recommended for handling support tickets
What do you like best about the product?
Integration is quite easy with external systems.
What do you dislike about the product?
Worst interface, a strange and ridiculous concept of conversations alongside conventional tickets. The email doesn't save draft data, so when you close the email by mistake, all the data will be lost.
What problems is the product solving and how is that benefiting you?
It helps us in managing tickets and resolving them timely.
Good but can be better
What do you like best about the product?
It is easy to understand and the buckets are clear and concise which makes it easy to understand on which step your application / leads are
What do you dislike about the product?
The GUI is nor very modern and it is a bit old school.
What problems is the product solving and how is that benefiting you?
It makes it easier for us to track the progress with each potential customer.
HubSpot Service Hub: A Smart CRM-Integrated Support Solution
What do you like best about the product?
There is seamless integration with HubSpot CRM, giving service teams full context of each customer interaction.
What do you dislike about the product?
Though there is a free tier, many powerful features (like advanced automation or reporting) are locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
I use it for Customer Centric role. There are built-in tools for NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score).
Also, it helps monitor customer sentiment and drive improvements.
Also, it helps monitor customer sentiment and drive improvements.
Easy to use and set-up
What do you like best about the product?
We've been using HubSpot Service Hub for a while now, and it's been a great help in managing our customer support. The ticketing system is easy to use, and having everything connected with our CRM really improves visibility across teams. I especially like the live chat and knowledge base features — they’ve helped reduce the number of repetitive queries we get. The automation and reporting tools are solid, though there's still room for improvement when it comes to advanced customization. Overall, it's a reliable platform that's made our support process more efficient and organized.
What do you dislike about the product?
Reporting is good for high-level insights, but digging deeper into detailed analytics can be tricky without upgrading plans.
What problems is the product solving and how is that benefiting you?
It helps us manage all our customer support interactions in one place.
Streamlined Support & CRM Integration in One Powerful Platform
What do you like best about the product?
HubSpot Service Hub seamlessly connects customer support with CRM, giving us a unified view of the customer journey. The ticketing system, automation workflows, and knowledge base tools help us respond quickly and efficiently. The interface is intuitive, and the integration with HubSpot CRM makes tracking and resolving customer issues smoother than ever.
What do you dislike about the product?
While the platform is powerful, some customization options for ticket workflows and reporting are a bit limited unless you're on higher-tier plans. The dashboard visuals could also use more flexibility for tailored reporting. Additionally, initial setup can feel a bit complex if you’re integrating multiple pipelines or using it across large teams.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize and streamline customer support by combining ticketing, live chat, knowledge base, and customer feedback tools in one place. This has significantly reduced our response times and improved team collaboration. We're now able to track issues from first contact to resolution, improving accountability and customer satisfaction. The ability to tie support activities directly into our CRM has helped us personalize service and identify at-risk accounts proactively, boosting retention and success metrics.
A system that can help you to organize your customer interactions
What do you like best about the product?
Features and easy to use ti input information.
What do you dislike about the product?
There is a lot of sign in procedures in order to get in
What problems is the product solving and how is that benefiting you?
Automatic Emailing and storing data
Best Tracking App for Tickets and Leads
What do you like best about the product?
Easy for tickets tracking.
Easy to manage Leads and Contacts
Easy to follow up leads
Easily integrated with various third-party
Easy to manage Leads and Contacts
Easy to follow up leads
Easily integrated with various third-party
What do you dislike about the product?
Not in particular but overall, sometimes system lags alot
What problems is the product solving and how is that benefiting you?
I do not have to go on different Apps to maintain my leads.
It offers a good service for ticketing and emails
What do you like best about the product?
The way it manages the tickets and prompts immediately whenever the client responds
What do you dislike about the product?
It often glitches and some tickets gets missed so we lose the tracking on that
What problems is the product solving and how is that benefiting you?
It's solving the day to day emails tasks that doesn't piles up and assigned tickets are managed effectively
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