Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
HubSpot Support provides help via chat, email, and phone, plus access to a knowledge base.
What do you like best about the product?
What I like best about HubSpot Service Hub is its user-friendly interface, seamless ticketing system, and integrated tools for managing customer support, which help streamline communication and improve response times.
What do you dislike about the product?
At this time, I haven’t encountered any significant issues or limitations with HubSpot Service Hub. It has been meeting our needs effectively, and I’m not aware of any areas that require improvement.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us centralize customer support through a unified ticketing system, enabling faster response times, better tracking of issues, and improved team collaboration. This leads to higher customer satisfaction, clearer communication, and more efficient resolution of concerns.
Best overall marketing and sales platform
What do you like best about the product?
Integrated knowledge hub, chat and ticketing
What do you dislike about the product?
Doesn't feel as feature rich as the marketing and sales hubs.
What problems is the product solving and how is that benefiting you?
A way to aggregate support requests and provide self service.
Easy - A lot of Data - Multiple Touch filtering could use some expansion
What do you like best about the product?
I really like using HubSpot. It’s user-friendly, powerful, and helps keep everything from marketing emails to sales outreach in one place. The CRM is clean and easy to use, automation saves me a ton of time, and the reporting gives clear insights without needing a data team. HubSpot just makes my work more efficient. Highly recommend if you want an all-in-one platform that actually delivers.
What do you dislike about the product?
Some items can be hard to find if you don't know where to look. Multi-touch attribution could be more advance
What problems is the product solving and how is that benefiting you?
Helping us track everyone in our CRM
Loving Real Time Data!
What do you like best about the product?
My favorite part about HubSpot Service Hub is the real time data, allowing me to understand where we are today, how it compares to last week, last month or last year! I love that I can customized the timing if lets say I wanted to look at data and metrics from a very specific time frame and compare it to now. I love the various ways that I can absorb the data (various graphs, tables etc). As the Director of Operations, having data at my fingertips is key to doing my job and I love the ease and accessibility HubSpot Service Hub offers. The helpdesk and ticketing is also really easy to navigate and use and I love having the ability to sent tickets to specific areas based on the program they are in. I love that it integrates easily with the other Hubspot areas - CRM, Marketing, and Sales Hubs.
What do you dislike about the product?
The biggest drawback is cost. Its on the pricey end to get meaningful functionality. I dont love having to buy the bundled seats, it gets costly to add a new team member. I also think its integrations capabilities are limited, which means we need additional tools to use as third party connectors, increasing costs even more.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us centralize and streamline our customer support operations. By organizing conversations and tickets based on client memberships, we’re able to prioritize and personalize support more efficiently, ensuring that high-value clients receive the level of service they expect.
Additionally, the robust data and reporting functions provide clear visibility into team performance, ticket resolution times, and customer satisfaction. This helps us make informed decisions to continuously improve our processes and client experience.
Overall, it’s saving us time, improving client satisfaction, and giving us actionable insights to scale our support in a more strategic way.
Additionally, the robust data and reporting functions provide clear visibility into team performance, ticket resolution times, and customer satisfaction. This helps us make informed decisions to continuously improve our processes and client experience.
Overall, it’s saving us time, improving client satisfaction, and giving us actionable insights to scale our support in a more strategic way.
Keeping things straight!
What do you like best about the product?
Having all the details in one place, including communitcation between team members and clients
What do you dislike about the product?
Layout, would like the left column of details to be larger
What problems is the product solving and how is that benefiting you?
Seeing needs, tracking status, communicating
HubSpot has been a valuable tool for our team. The ease of use is one of its strongest points.
What do you like best about the product?
User friendly, the dashboards are clear, and the drag-and-drop functionalities make customizing pipelines and workflows straightforward.
What do you dislike about the product?
It would be great if a free SMS feature was included—it would really enhance communication without adding extra costs.
What problems is the product solving and how is that benefiting you?
N/A
Solid CRM with room for slight improvement
What do you like best about the product?
How easy it is to track our deals with companies, and also follow what other team members are doing
What do you dislike about the product?
Does not automatically connect to your outlook, some features appear glitchy, harder to mass change certain items
What problems is the product solving and how is that benefiting you?
Tracking the vast majority of our deals, organization and ability to track progress
Great tool for sales, marketing and service operations
What do you like best about the product?
user friendly
tickets view across the board
integrates with CRM
tickets view across the board
integrates with CRM
What do you dislike about the product?
nothing I can think of it does what's required
What problems is the product solving and how is that benefiting you?
integrated inbox and tickets
I absolutely love creating content through Hubspot.
What do you like best about the product?
I use Hubspot's Service Hub for our Internal and External Knowledge Base. I love how easy it is to use and navigate through it. The features for typography and content in general are extremely helpful and easy to use.
What do you dislike about the product?
There is currently nothing I dislike about Hubspot Service Hub.
What problems is the product solving and how is that benefiting you?
We have created our knowledge base from scratch using Hubspot. This has been extremely helpful to our company, who now uses Hubspot's Knowledge Base feature as a single source of truth.
Live chat and ticketing functionality are very helpful!
What do you like best about the product?
seamless ease of use across departments with an intuitive interface and automation workflows
What do you dislike about the product?
some limitations to custom reporting included in the chosen pricing model
What problems is the product solving and how is that benefiting you?
disjointed or disconnected customer support/success process separate from sales and closing process. Aligns CS and sales and marketing all in one channel to ensure full account and customer visibility
showing 381 - 390