Service Hub Enterprise
HubSpotReviews from AWS customer
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Service Hub has helped to streamline our Support team
What do you like best about the product?
Full customer journey from sales to service. Quick improvements to automations. Customer agents assist with tier 0 support and after hours.
What do you dislike about the product?
Internal cleanup of data needed to fully utilize
What problems is the product solving and how is that benefiting you?
Customer support tickets
Experienced in HubSpot CRM & Workflows
What do you like best about the product?
What I like with HubSpot is I can manage my contacts in one place, tracking sales pipelines, handling customer support emails, and automating workflows to improve customer engagement and team efficiency
What do you dislike about the product?
So far, I could not think of any because it has everything I need to manage my work efficiently.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps streamline customer communication by allowing easy access to contact details and a complete history of customer emails, including past interactions, which is really great. It also provides the ability to create templates and snippets, which is extremely helpful for responding quickly and consistently. This has greatly improved efficiency and ensures a smoother, more personalized customer service experience.
Like Jira, but better
What do you like best about the product?
I love the fact its part of your HubSpot Ecosystem, meaning its one less place you have to go, and cooridnates with your CRM
What do you dislike about the product?
Lacks some functionality that you would expect, particularly from a project management perspective.
What problems is the product solving and how is that benefiting you?
It helps us solve managed account incoming tickets and assignments.
Complication and difficult to navigate through.
What do you like best about the product?
It is very collaborative. There are numerous features.
What do you dislike about the product?
It seems very complicated and difficult to navigate through.
What problems is the product solving and how is that benefiting you?
It will help to process applications more efficiently.
HubSpot Your Reliable Solution
What do you like best about the product?
Everything you need in Sales is already in HubSpot. As a Sales Manager, many features of HubSpot are easy to navigate. From receiving emails and segregating it for use of different departments such as CS, Account, Sales, etc., to creating a deal. What stands out most to me is no matter how messy the internal process you have in the company, through HubSpot everybody can follow and complete the entire Sales Process.
What do you dislike about the product?
The associations of the tickets, contacts, and emails are a bit difficult. Although we are still in the process of understanding the system, some are still not working well, especially the associations of tickets. I have to manually dissociate contacts or emails out that is not related to my deal.
What problems is the product solving and how is that benefiting you?
It solves our sales process through adding notes and tasks. Anyone can follow and able to trace things even if the ticket is not yours. Easy to do follow up through task.
Literally the best service hub out there - we use almost as an ERP
What do you like best about the product?
Unified, Cross-Channel Support is one of the best things
What do you dislike about the product?
Automation & Workflows need a little bit of work
What problems is the product solving and how is that benefiting you?
Customer interaction, retention, and service levels.
Useful
What do you like best about the product?
Allows me to figure out the best way to use HubSpot
What do you dislike about the product?
I don't always have similar issues to other people to find direct help
What problems is the product solving and how is that benefiting you?
Workflow issues
I have used the platform for few months
What do you like best about the product?
it can integrate all the different marketing features
What do you dislike about the product?
There are too many items that require upgrade
What problems is the product solving and how is that benefiting you?
All the services are integrated, so that we can view the customer in holistic. The tools are easily to launch in the website
Best CRM and service tools for all the teams!
What do you like best about the product?
I like a lot of things about Service Hub.
I work in a SaaS company and we need to communicate with our customers very often for support.
With the multitude of features that Service Hub offers, we are able to deliver an optimal quality of service to our customers. It is easy to use and configure, we have total autonomy over it.
I was able to work at HubSpot before and I have had nothing but incredible feedback from our customers
I work in a SaaS company and we need to communicate with our customers very often for support.
With the multitude of features that Service Hub offers, we are able to deliver an optimal quality of service to our customers. It is easy to use and configure, we have total autonomy over it.
I was able to work at HubSpot before and I have had nothing but incredible feedback from our customers
What do you dislike about the product?
Not much to tell the truth.
I'm not mincing my words, but the tool is superb.
I'm not mincing my words, but the tool is superb.
What problems is the product solving and how is that benefiting you?
We had level 1 requests to resolve. As we are growing, we no longer have time to work on these aspects. With HubSpot, we have the ability to redirect our customer directly to the knowledge base that is linked to their problem. Their problem is resolved quickly and without effort on our part. We unclog our service and the customer is satisfied.
Seamless experience
What do you like best about the product?
I have every info I need in one place. I appreciate the template functionnality. As well the integration with Gmail to save time.
What do you dislike about the product?
Sometimes it's a bit confusing to find what I am looking inside the interface. Too much info displayed on the screen.
What problems is the product solving and how is that benefiting you?
It's solving the problem of having the same to work when people of the company are interacting with contacts and accounts.
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