Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot Survey 1
What do you like best about the product?
Easily customizable for our work flow. Nice and organized, can review you work as well as colleagues, and consolidated locations for files.
What do you dislike about the product?
Not enough options in the data fields and the notes are hidden. Preview feature is a waste.
What problems is the product solving and how is that benefiting you?
Has helped with organization, consolidation and accuracy of information.
Good information center with easy system for follow ups
What do you like best about the product?
Is super user-friendly, great CRM integration, and amazing automation tools to ensure you dont forget any tasks. The knowledge base and reporting features enhance efficiency in my opinion
What do you dislike about the product?
But it can be expensive for small businesses, with limited customization and advanced automation options unless on higher-tier plans.
What problems is the product solving and how is that benefiting you?
keep track of contact with propsects and tasks to keep track of when to follow up
Its so much easier with Hubspot
What do you like best about the product?
Can easily assign tickets from the website which will go to our inbox and have tickets
What do you dislike about the product?
Cant configure SLA, only based on priority
What problems is the product solving and how is that benefiting you?
Inquiries from potential clients are visible and we can track them and answer them accordingly
Ease of Use at Your Fingertips
What do you like best about the product?
I love the ability to track "tickets" in the actual CRM that I am using.
What do you dislike about the product?
I am not crazy about the added cost for a new Hub.
What problems is the product solving and how is that benefiting you?
The ability to have my tickets connect with my contacts in one portal is huge. I don't have to click into 3 different platforms to track information.
A Game-Changer for Customer Service Teams!
What do you like best about the product?
I absolutely LOVE Service Hub! It’s incredibly easy to use and very user-friendly. One of my favorite things is that HubSpot offers free courses, which are a lifesaver when we need to train new reps. The constant software upgrades are a huge plus, keeping things fresh and efficient. Plus, the seamless integration with our other hubs makes everything run smoothly. Highly recommend it!I absolutely LOVE Service Hub! It’s incredibly easy to use and very user-friendly. One of my favorite things is that HubSpot offers free courses, which are a lifesaver when we need to train new reps. The constant software upgrades are a huge plus, keeping things fresh and efficient. Plus, the seamless integration with our other hubs makes everything run smoothly. Highly recommend it!
What do you dislike about the product?
While I love the functionality and ease of use, there are a few things that could be improved. Sometimes, the reporting features can be a bit limiting compared to other platforms. Customization options for certain workflows could be more flexible
What problems is the product solving and how is that benefiting you?
Hubspot allows us to have one central location for ticket tracking and responding to customers. Since implementing we have drastically been able to reduce the time it takes us to respond to our customers.
User Friendly UI compared to other CRMs
What do you like best about the product?
User Friendly UI compared to other CRMs
What do you dislike about the product?
Too many Add-ons that I have to pay for.
What problems is the product solving and how is that benefiting you?
A CRM tool to manage customers and track them
HubSpot is very helpful!
What do you like best about the product?
My favorite feature about HubSpot is Copilot, it helps a lot with rewording, creating emails, etc. I also like how you are able to see if and when a customer opens up an email or how many times they click on it.
What do you dislike about the product?
The only thing I can think of off hand is that when you add comments to the notes in the inbox, it doesn't translate over to the account.
What problems is the product solving and how is that benefiting you?
We only had one issue with pictures not adding to quotes. I tried to get help with customer service and it seemed like they were not understanding me but the owner of the company got them to solve it, i'm not sure how. I don't really use the service hub so I wouldn't be best qualified to answer these questions.
Its been the best CRM we've ever used. A huge cry above Act! or Kerridge.
What do you like best about the product?
Its easy to log and track emails, calls, meetings and its intergrated really well into our other systems.
What do you dislike about the product?
There is almost so many features that sometimes I find myself lost with how many options I have to report or log.
What problems is the product solving and how is that benefiting you?
We needed to make sure that our systems ran smoothly together without lag or integration confusion.
Now that we have hubspot, we can have followups, deals, meetings and all other tasks implemented in one facility.
Now that we have hubspot, we can have followups, deals, meetings and all other tasks implemented in one facility.
I truly enjoy this CRM. It is simple on the interface yet sophisticated on the back end.
What do you like best about the product?
It is a simple interface yet sophisticated on the back end.
What do you dislike about the product?
I dont have many complaints. I would allow for more customizations.
What problems is the product solving and how is that benefiting you?
HubSpot helps keep me organized and up to date on my client's needs.
It's efficient, well organized, and easy to navigate to manage our Sales Pipeline.
What do you like best about the product?
The ability to create simple workflows and automate upcoming tasks is essential.
What do you dislike about the product?
The only area I can somewhat criticize and only somewhat, is the organization around contacts rather than companies. It works both ways, but would prefer to see initial emphasis on companies.
What problems is the product solving and how is that benefiting you?
Organization and growth. We have a limitless # of properties we need to track and it helps us to understand how these properties can all intermingle and relate.
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