Service Hub Enterprise
HubSpotReviews from AWS customer
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Great tools, could be a bit more user-friendly
What do you like best about the product?
Organizational tools to keep on top of client interfacing.
What do you dislike about the product?
Some of the searches and automated data interactions are a bit clunky and make it hard to find/sort what you're looking for.
What problems is the product solving and how is that benefiting you?
Tough to manage outreach to clients and who is assigned internally to said clients. HubSpot is great for helping keep on top of outreach while staying organized.
A perfect tool for start ups but there's room for improvement
What do you like best about the product?
The customer service is efficiently reactive and helpful, I've had nothing but great experiences chatting with the team and clearing some doubts.
The possibility to personalize the work space according to the needs of the company (add or remove properties, the creation of smart dashboards that give you a nice overview of the created campaigns' KPIs and the suggestions when creating sequences, email templates and workflows is very helpful and much appreciated.
The possibility to personalize the work space according to the needs of the company (add or remove properties, the creation of smart dashboards that give you a nice overview of the created campaigns' KPIs and the suggestions when creating sequences, email templates and workflows is very helpful and much appreciated.
What do you dislike about the product?
Me and my colleagues have the impression that the UX is constantly changing, which makes it difficult to retain information and organise the creation of new projects. Although not extremely difficult to use, the interface is not exactly the most intuitive, meaning that for newcomers is hard to get a bearing of the main usages of the availables tools.
Integration with other platforms can be very glitchy (ie LinkedIn) and there's not a lot of flexibility dealing with deleted files. For instance, I've been stuck on a sequence for a few days, not being able to figure out how to properly enroll new contacts as that process changed slightly lately and it's become even less intuitive than before. Even with the help of customer support I still can make it work and I'm not able to find an option to purge the linked imports from the system in order to start from scratch as it was recommended. This has had a major imapct in our latest campaign and we do not currently have the time or manpower to focus on finding solutions. Considering the amount of money spent on the tool, it's a shame.
Integration with other platforms can be very glitchy (ie LinkedIn) and there's not a lot of flexibility dealing with deleted files. For instance, I've been stuck on a sequence for a few days, not being able to figure out how to properly enroll new contacts as that process changed slightly lately and it's become even less intuitive than before. Even with the help of customer support I still can make it work and I'm not able to find an option to purge the linked imports from the system in order to start from scratch as it was recommended. This has had a major imapct in our latest campaign and we do not currently have the time or manpower to focus on finding solutions. Considering the amount of money spent on the tool, it's a shame.
What problems is the product solving and how is that benefiting you?
At EcoMundo we use HubSpot as our main CSM tool and outbound marketing management.
Although very helpful, given that the staff who uses it on a daily basis is small in numbers, the difficulty in creating a cohesive experience hinders a lot of our projects.
Due to budget constraints, it's the only tool available for us to use in that scenario and the return on experience does not exactly match the costs of HubSpot.
Although very helpful, given that the staff who uses it on a daily basis is small in numbers, the difficulty in creating a cohesive experience hinders a lot of our projects.
Due to budget constraints, it's the only tool available for us to use in that scenario and the return on experience does not exactly match the costs of HubSpot.
Makes everything easier
What do you like best about the product?
HubSpot has simplified and streamlined our processes and allowed us to automate as many task and processes.
What do you dislike about the product?
Some small improvements but they are underway
What problems is the product solving and how is that benefiting you?
Ticketing system and client management
Best of besr hubspot service hub
What do you like best about the product?
I like the new things they introduced like Ai and 24/7 assistant which helped us as user and customer as well and ors really reliable as well.
What do you dislike about the product?
So. Far nothing to be very honest its just bit slow that's all.
What problems is the product solving and how is that benefiting you?
Hubspot service hub is solving many problems including what others are not solving like
Ticketing systems
Live chat
Knowledge base creation
Customer feedback tools
Automation
Reporting
Email templates and sequences which is even more helpful for us to work on
Ticketing systems
Live chat
Knowledge base creation
Customer feedback tools
Automation
Reporting
Email templates and sequences which is even more helpful for us to work on
best software for customer support
What do you like best about the product?
very good integration with Jira and with Aircall
What do you dislike about the product?
You will don't find anything to dislike at HubSpot
What problems is the product solving and how is that benefiting you?
evrything
Hubspot, Your one stop shop!
What do you like best about the product?
I love HubSpot becuase I am able to do so many things, from one simple program. My favorite thing is building marketing emails. It's so easy to do, and it allows me to completly personlize each email. I have used other marketing email building programs in the past, and they severely limit what you can accomplish by capping the amount of items you can add to each email. Hubspot allows you complete creative freedom, allowing me to market to my customer base exactly how I want to. I also love the automations that I am able to put into place and track thanks to Hubspot. I really feel like all key metrics are very transparent and easy to track. Overall Hubspot is user friendly, customizable, and intuitive. I would definitely recommend it.
What do you dislike about the product?
I do not like not being able to add multiple addresses to my contacts. I work in the construction field, and there are many people who own multiple homes, properties, or busiensses. This limits what I can accomplish, and I have to create workarounds that are not easy to do.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is super helpful to us because it allows me to instantly connect with guests with our live chat feature. I am able to see in real time when someone needs help. Then I am able to turn a potential customer into an appointment, or able to assist a current customer- what could be better than that!
Why I like hub spot service hub
What do you like best about the product?
The very New thing hub spot service hub started introduces powerful new AI-driven features like AI agents for 24/7 support, AI-generated summaries and next steps for customer calls, and a Customer Success Workspace with features to manage customer health and retention.
What do you dislike about the product?
For now I did not find any fault on that except the slow response or works little slow that is all the rest everything os ok top notch
What problems is the product solving and how is that benefiting you?
Hubspot service hub is solving he problem of customer service and easy to work with any service based things which is hubspot service hub so it's helps us to do live chat with the customers
Works as advertised
What do you like best about the product?
Ease of use and Accessibility, efficient workflow.
What do you dislike about the product?
Too many tabs that make certain things hard to find.
What problems is the product solving and how is that benefiting you?
Keeping track of customers
Easy to use
What do you like best about the product?
It is a great tool for providing efficient, organized, and customer-centric service. It aligns well with the trend of offering more seamless and personalized experiences
What do you dislike about the product?
it may not be the best fit for every business, particularly those that need more customizability, advanced reporting, or have budget constraints.
What problems is the product solving and how is that benefiting you?
Enhance efficiency and productivity by automating tasks and centralizing communication
Easy to use platform for managing customer support
What do you like best about the product?
Tickets view and the dashboards are really helpful. Prompt support is always available although it's not required that often.
What do you dislike about the product?
Nothing to dislike. However, it would be nice to have a better control over rules to stop tickets from reopening.
What problems is the product solving and how is that benefiting you?
Hubspot helps us create better visibility of the support queries/tickets. It makes it easy to assign or reassign tickets to users. The ability to link calendar and set reminders are also pretty useful.
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