Service Hub Enterprise
HubSpotReviews from AWS customer
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Seamless platform for a Customer Service Rep
What do you like best about the product?
Platform makes it very easy to digest any the health of the Customer service environment at a glance.
What do you dislike about the product?
Not as intuitive as one would think from navigating the interface of the platform
What problems is the product solving and how is that benefiting you?
Quickly servicing and communicating with customers. Makes it very easy manage multiple customers at once with everything I need to triage a ticket
Accessibility
What do you like best about the product?
I like that everything is in one place and how easy it is to access things.
What do you dislike about the product?
I dislike how hard it is to show an archived message. I also do not like that in a message thread when replying to an email it shows the entire conversation even comments from other team members.
What problems is the product solving and how is that benefiting you?
Its solving customer service/help desk replies for a small team. Everything is centralized.
Very helpful for easy Intergration
What do you like best about the product?
It helps to organize calls and it also has a feature to easily integrate CRM data which reduces a lot of time while working with the data.
What do you dislike about the product?
No complaints, it is very user friendly and easy to navigate
What problems is the product solving and how is that benefiting you?
It helps me to manage calls, SMS and customer support all in one place which saves a lot of manual time and effort.
Tickets
What do you like best about the product?
The biggest pro of Service Hub is combining customer service and experience analytics
What do you dislike about the product?
N/A. no issues regarding hubspot. awesome ticketting tool
What problems is the product solving and how is that benefiting you?
We will resolve customer quieries in the hubspot by placing the ticket and will keep the follow ups and tracks.
Super helpful and easy to use and navigate
What do you like best about the product?
Hubspot is ease of use providing feedback and communicating with your fellow teams
What do you dislike about the product?
there is honestly nothing i dislike about hubspot.
What problems is the product solving and how is that benefiting you?
comunicating effectively witht he lients
it's a really good tool for tracking projects and is really efficient.
What do you like best about the product?
dashboards are so intelligent and make my job possible.
What do you dislike about the product?
it's a bit fiddly at first but it's a complex system so i can understanbd why. Also Just Call through hubspoit can be buggy.
What problems is the product solving and how is that benefiting you?
pipeline management
It’s better than you think
What do you like best about the product?
It has developed into a very strong hub that actually competes with the Zen Desks of the world. Having marketing, sales, and service in the same platform is also a HUGE benefit.
What do you dislike about the product?
It's still growing and adding some tools and functionality, but it's very good and more of an option for enterprise orgs than it was a few years ago.
What problems is the product solving and how is that benefiting you?
It's helps to keep service teams in alignment with customers and other internal teams.
A Solid Tool for Streamlining Customer Support
What do you like best about the product?
The integration with tools like Gmail, Outlook, and social platforms makes it easy to manage communications in one place. The automation features, such as sending surveys and chatbot interactions, are incredibly useful for scaling customer service efforts without needing constant manual input.
What do you dislike about the product?
The ticketing system could be improved with better time-tracking capabilities. It would also benefit from more customization options in the customer portal, as the current setup feels limited.
What problems is the product solving and how is that benefiting you?
The ability to automate workflows and generate reports helps improve response times and overall customer satisfaction.
Customer service tool but better!
What do you like best about the product?
It allows my team to better help our donors and web visitors
What do you dislike about the product?
Better tracking without constant manual input
What problems is the product solving and how is that benefiting you?
We needed a better chat bot and a better way to service our customer needs and inquiry's
A Beautiful Experience
What do you like best about the product?
It's so easy to support my customers now.
What do you dislike about the product?
I wish we had the budget for enterprise.
What problems is the product solving and how is that benefiting you?
Connecting with my customers easier.
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