Service Hub Enterprise
HubSpotReviews from AWS customer
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Good product but can be improved
What do you like best about the product?
Easy to use and smooth SaaS that takes care of all the complex server side. It`s really quick to implement and you can use third party tools to integrate with the CRM and use the services for surveys for example.
What do you dislike about the product?
It`s limited in terms of what you can or cannot do. The surveys are quite limited on how you can change the visuals and such but the common\basic design that brings is probably good enough.
What problems is the product solving and how is that benefiting you?
We are using custom feedback surveys to handle +50markets reviews, consolidating data in HubSpot and reporting back to the teams.
We have implemented live chat to provide personalize support in the website when needed.
We use help desk internally to manage the martech tickets integrated with Jira.
We have implemented live chat to provide personalize support in the website when needed.
We use help desk internally to manage the martech tickets integrated with Jira.
Good Customer Service Platform
What do you like best about the product?
On top of the CRM integration and automation I mentioned before, I really like the updated reporting, the knowledge base improvements, and some of the AI tools that make answering tickets faster. It also feels like collaboration with sales is smoother now.
What do you dislike about the product?
It would be nice to have more customization in reporting and workflows, and some integrations could still be stronger.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes customer support, improving response times and boosting satisfaction through streamlined communication and ticketing.
my service review
What do you like best about the product?
The ability to route tickets within the organization and keep that info with the contact record
What do you dislike about the product?
We have needed to create workflows to get around some of the information not staying with the ticket to get to the internal department who works on the problem
What problems is the product solving and how is that benefiting you?
It allows us to help our customers streamline thier internal processes that were manual and in folders (not digital). Also reduce redundancy.
User Friendly for Ease, Complex to Support the Process Details
What do you like best about the product?
It can manage complex internal processes with flexibility, and at the same time is user friendly for the team, making handoff and ongoing internal collaboration seamless
What do you dislike about the product?
At this point, I don't have any feedback here. Doing a lot of learning of the ins and outs.
What problems is the product solving and how is that benefiting you?
Connecting Sales Team to Service Team and allowing visibility and data integrity.
Best experience for customer success
What do you like best about the product?
Really like the new customer success space and help desk. Helpful for service teams to deliver the best experience for customers.
What do you dislike about the product?
Still need to be more integrated with other apps and have internal functionality on phone.
What problems is the product solving and how is that benefiting you?
Connecting with my clients
Useful but lacking advanced functionality
What do you like best about the product?
Service Hub makes it easy to visualize and report on the status of my customer support teams.
What do you dislike about the product?
HubSpot does not have the clearest way or go-to way of routing phone calls by team members which makes other softwares necessary.
What problems is the product solving and how is that benefiting you?
We have had an issue of getting information dispursed amongst our team and attributing customer support needs to sales efforts which we can do now.
Great insights into customer complaints
What do you like best about the product?
The ability to track and manage all of our client complaints
What do you dislike about the product?
The reporting is sometimes lackluster. I would like more!
What problems is the product solving and how is that benefiting you?
The ability to route and give the right reps tickets.
Nice data report
What do you like best about the product?
The auto generated reports are very nice. I can use them directly to build my business report. No more excel sheets needed.
What do you dislike about the product?
The filter function for generating reports are bit complicated.
What problems is the product solving and how is that benefiting you?
By adding atttibution to esch leads and monitor them on the way, it helped us understand where our conversation happens
Service hub has allowed my company to grow to the next level.
What do you like best about the product?
The ability to send out and easy nps survey to out clients have really helped address any client needs.
What do you dislike about the product?
So far I like everything in service hub.
What problems is the product solving and how is that benefiting you?
Learning what our clients pain points are from survey results.
Wonderful Support
What do you like best about the product?
Friendly and knowledgeable staff! They answered all of my questions and made me feel at ease.
What do you dislike about the product?
No notes! They are great and have been extremely helpful!
What problems is the product solving and how is that benefiting you?
Way-finding and general questions about schedules.
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