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Reviews from AWS customer

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External reviews

2,881 reviews
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External reviews are not included in the AWS star rating for the product.


    Victor B.

The service hub has been a huge help to my business and really enhanced my experience

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
I enjoy the ease and simplicity of the service hub. Hubspot has helped my small business feel like an enterprise.
What do you dislike about the product?
I wish it had more features but that's all.
What problems is the product solving and how is that benefiting you?
It has really helped improved my customer's experience.


    Manufacturing

Game Changer

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
It completely transformed our Customer Sevice team. The automation of processes and workflows showed the team what efficiency actually is.
What do you dislike about the product?
Haven't found anything yet, Hubspot is a user friendly portal for all.
What problems is the product solving and how is that benefiting you?
Internal communications was a nightmare before service hub


    Devlin K.

Easy and efficient. End users love it!

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
Continent and easy to use keeps everything unified
What do you dislike about the product?
Sometimes complex when getting started if no experience
What problems is the product solving and how is that benefiting you?
Customer churn


    Josh F.

Needs a lot of work still but it's better everyday bro

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
Everything in one stop everything is in one spot and the academy
What do you dislike about the product?
kind of hard to navigate when you have multiple tickets and multiple deals going on
What problems is the product solving and how is that benefiting you?
We did not have any customer service for tech service of before head over before completely starting that process though


    Michelle N.

Service Hub made easy for support and care

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
Service Hub made easy for support and care
What do you dislike about the product?
A lot of features that don't yet speak to each other
What problems is the product solving and how is that benefiting you?
Customer care for a big service from a small team


    Cristal S.

Fun

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
Easy access, and user friendly. Able to train customer service agents
What do you dislike about the product?
Being able to export a little better. Software compatibility
What problems is the product solving and how is that benefiting you?
Customer service


    Biotechnology

User friendly support

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
I love knowing that if I have a question or an confused I can get quick and easy support
What do you dislike about the product?
Nothing, it's easy to use and super helpful
What problems is the product solving and how is that benefiting you?
Helps me organize, prioritize and better serve customers


    Kelley A.

Everything in one place

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
Everything our service team needs in one place. Makes data tracking easy and consumer experience seamless.
What do you dislike about the product?
We do need to add a few different integrations to get all we need but it's fine.
What problems is the product solving and how is that benefiting you?
Keeping everything in 1 place.


    Leisure, Travel & Tourism

Service Hub FTW

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
It makes tracking relationships between our various users much simpler and easier to report on.
What do you dislike about the product?
Nothing so far, I haven't had any major issues arise.
What problems is the product solving and how is that benefiting you?
Closing out inbound chats and Qs eaily


    Ahmed H.

All in one customer service platform

  • September 18, 2024
  • Review provided by G2

What do you like best about the product?
Amazing super helpful platform that includes a one stop for customer service solutions.
What do you dislike about the product?
Integrations limitations are sometimes limited but still managed.
What problems is the product solving and how is that benefiting you?
To have a better customer experience.fragmented customer service tools and communication channels, leading to inefficiencies and poor customer experiences. HubSpot Service Hub consolidates all support activities—such as email, chat, and ticketing—into one unified platform. This helps create a more streamlined support process and ensures that customer inquiries don’t fall through the cracks.