Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
Service hub is one of the easiest ways to provide customer service and NPS scores
What do you like best about the product?
The software is seamless and intuitive to use. You don't have to be a coder to create surveys create follow-ups for tickets process tickets, filter, tickets, sort tickets. It's really really easy far easier than any other service software I've used.
What do you dislike about the product?
If you have a lot of agents, Hubspot service up can become cost prohibitive. The new pricing is better, but it can still be expensive as you look at it.
What problems is the product solving and how is that benefiting you?
Hubspot service that keeps everything in one unified helpdesk that allows us to be more efficient and save time when pulling together our tickets and conversations
Fantastic software
What do you like best about the product?
The Help Desk is a game changer - allowing teams to respond to incoming issues quickly. It's easy to set up as well.
What do you dislike about the product?
If you're already using the Inbox, you have to migrate that into the new experience and that can be challenging at times.
What problems is the product solving and how is that benefiting you?
Making it easy to connect to customers and prospects - so they have the information they need and a clear solution.
Amazing results. Strong product.
What do you like best about the product?
Hubspot continues to unveil new features with more intelligence, capabilities and purpose than before. I love the innovative attitude of Hubspot and how this translates into service hub through more advanced client survey capabilities and feedback tracking.
What do you dislike about the product?
Tickets, lead scoring forms and workflows could all have better connectivity. Workflows being "outside" of Hubspot (in the developer sense of things) means that sometimes the automations can compete with each other and cause errors. Hubspot needs to work on ensuring all of it's features are fully integrated with each other.
What problems is the product solving and how is that benefiting you?
We have been able to easily manage our expansive knowledge base and provide a true resource center.
Straightforward and easy to use
What do you like best about the product?
It's easy to understand and navigate, saving me time to focus on other tasks
What do you dislike about the product?
Would like to see more automations in the help desk
What problems is the product solving and how is that benefiting you?
It facilitates customer interaction and self help resources
It has been a game changer for my team
What do you like best about the product?
The user experience is well beyond our previous software and team efficiency has increased
What do you dislike about the product?
Honestly, nothing. It's fantastic and I wouldn't change it.
What problems is the product solving and how is that benefiting you?
We have a virtual and spread out team, but are a lean company. It improved our efficiency, customer satisfaction, and best of all captures all of the data we need to improve
Fast response to customers
What do you like best about the product?
My tickets and customer data all in one place
What do you dislike about the product?
Better connection with custom objects within help desk.
What problems is the product solving and how is that benefiting you?
Fast response to customer support requests.
HubSpot Service Hub
What do you like best about the product?
The HubSpot service hub is so user friendly and easy to navigate. The features they've implemented are useful and efficient.
What do you dislike about the product?
The HubSpot Service Hub does not have easily accessible options without going into a ticket.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to quickly and efficiently assist our customers in resolving their issues.
Excelent
What do you like best about the product?
Best customer service for my clientes it has the best tools
What do you dislike about the product?
We need more tools
Maybe for help desk and chats
Maybe for help desk and chats
What problems is the product solving and how is that benefiting you?
Customer support
Simple and efficient
What do you like best about the product?
The service hub allows us to be efficient and timely with our communication to our customers.
What do you dislike about the product?
There is nothing to dislike about service hub.
What problems is the product solving and how is that benefiting you?
The service hub allows us to make timely support.
Full Lifecycle Visibility for Evan beginning users
What do you like best about the product?
After the success seen with our marketing and sales teams , moving to ServiceHub gve us 360 degree visibility of our operations giving full life cycle visibility to ever team from sales to finance.
What do you dislike about the product?
Getting the most out of the platform takes dedication and expertise, once you are really advanced, you should have a champion program in house to help build up your admin team
What problems is the product solving and how is that benefiting you?
Coordintion and information management of service teams
showing 531 - 540