Service Hub Enterprise
HubSpotReviews from AWS customer
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Great CRM Hub with Limited Customer Support Features
What do you like best about the product?
Being able to have visibility of communication and customer records company-wide and in one place is a very powerful tool. Setting up tasks and sending messages within HubSpot makes it easy to keep all communication transparent for others to review. The customer support is also very responsive and helpful.
What do you dislike about the product?
Lack of a true Support Ticketing system, though the new Help Desk feature may address this. Certain integrations, such as HubSpot calling, can be challenging and not always seamless.
What problems is the product solving and how is that benefiting you?
It is helping us keep Support tickets in an environment where tasks can be assigned to multiple team members and tracked. Reports are also helpful to track team metrics.
HubSpot, on-the-go CRM
What do you like best about the product?
Organized and user-friendly, it provides all things essential for tracking and sales.
What do you dislike about the product?
None so far, everything is giving a satisfactory aid to my job.
What problems is the product solving and how is that benefiting you?
Tracking my sales & tagging the progess of my lead.
Very easy to use
What do you like best about the product?
Is very easy to use. I use it all the time and is very useful and quick
What do you dislike about the product?
Sometimes ths system fails and we can't use it
What problems is the product solving and how is that benefiting you?
Is very easy when someone respond an email and I can noticed inmediatly
Optimization of a company's resources and relationships with customers.
What do you like best about the product?
What I like most about Huspot is the way it simplifies customer relationships. By integrating multiple tools into a single platform, it makes it easier for different areas to work efficiently and in a coordinated manner.
And some of its advantages are that you can automate tasks while having personal communication and storage of information for each client, thereby improving strategies.
And some of its advantages are that you can automate tasks while having personal communication and storage of information for each client, thereby improving strategies.
What do you dislike about the product?
It is a good work tool but I don't like that it cannot read PDF documents, you just have to search for information by opening a document.
What problems is the product solving and how is that benefiting you?
- Help in customer retention by showing relevant content to improve the way customers are acquired and retained
- Help by optimizing content with coherent and effective content strategies
- Help by segmenting the audience of marketing campaigns
- Help by optimizing content with coherent and effective content strategies
- Help by segmenting the audience of marketing campaigns
Awesome!
What do you like best about the product?
Well-organized and customizable tool to manage clients and your interactions with them.
What do you dislike about the product?
They recently moved the navigation menu to the left; I definitely preferred it at the top.
What problems is the product solving and how is that benefiting you?
can do cold-calling directly from HubSpot instead of dialing my own phone
Easy to use support software
What do you like best about the product?
The knowledge base is great for us. We transferred our help center to the knowledge base when we implemented hubspot and it was a very easy process.
What do you dislike about the product?
The knowledge base could have more customizability options.
What problems is the product solving and how is that benefiting you?
The service hub allows us to easily manage our Help Center and Help Desk. We also use the Sales and marketing hubs, it's great to have everything available under the same roof. There's no loss of information because all touchpoints are logged to a central repository from the beginning of the customer lifecycle, making it easier for support to gather relevant information about a ticket.
Organized, easy and usefull
What do you like best about the product?
I use Hubspot every day and it makes my job easier is also easy to customize and implement in my job, it gives me a complete view of all the tasks I need to do. For me it is simple to navegate and integrate all my tasks, they alwas gives advice whent they are modifying the system or implementing new updates.
What do you dislike about the product?
For me the most inconvinient thing is that the search engine cannot read the document attached in a pdf format, an improvement in that detail would make the system work in its entirety for me
What problems is the product solving and how is that benefiting you?
I can completely organize al my taks and send myself reminders of what I have to do, that helps me to not miss anything, I'm responsible of communicating with our vendors so I have to mantaing a good relationship.
Great Ticketing System,
What do you like best about the product?
Hubspot allows users to quickly and easily respond to customers and track communication. It's easy to add emails, photos, videos, and any other informaiton needed to keep a record of interactions with customer. It's a good way to support customers by having all the information at your fingertips.
What do you dislike about the product?
It is contact based so if you're a company that is number based, such as RV Vin numbers, it's a bit more tricky. Sometimes the inforamtion comes from a dealer, or an order, or a service center. Tickets can be merged, which helps.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to track customer requests and provids data on customer use and NPS scores.
Hubspot is effective and keeps my dashboards on point.
What do you like best about the product?
The enrollment emails, the tasks that hep us remind when to contact and work with a client. The dashboards with accurate information and the workflows we use with our clients are always helping us keep track of our client.
What do you dislike about the product?
I don't have comments at the moment, everything is working really good for me.
What problems is the product solving and how is that benefiting you?
I haven't had any problems at all at the moment.
HubSpot Service Hub - You one stop to great customer experience.
What do you like best about the product?
The way HubSpot can brigde the gap between our company and our customers through easy ticketing system and conversation inbox
What do you dislike about the product?
Sometimes they do come with new updates too fast (yes that can be a bad thing) and our agent can follow along.
What problems is the product solving and how is that benefiting you?
HubSpot makes it easy to have several agents working in the same email inbox, without making it complicated
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