Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot for Customer Care Tickets & Articles
What do you like best about the product?
It's easy to use, not complicated, effective. I can create reports of my and my collegues' work. We use it everyday basically for everything.
What do you dislike about the product?
Sometimes the changes I do are not applied to the dashboard. Sometimes the knowledge base part has errors like something went wrong.
What problems is the product solving and how is that benefiting you?
Organising the company tickets, determining the brands of customers, keeping track of older tickets .
Smooth all in one app to manage my website pages, design and develop them.
What do you like best about the product?
I would spend more time its been a while I used hubspot
What do you dislike about the product?
I would like to apply AI in all the steps of my workflows
What problems is the product solving and how is that benefiting you?
I am able to host my website and easily integrate a ticketing system. knowledge base, demo meeting form all within HubSpot. as mentioned previously the chatbot has been functioning smooth too.
Great flexibility. It is really omnichannel an user friendly.
What do you like best about the product?
Voice, whatsapp, facebook messenger, forms, email and customer portal in the same ticket.
What do you dislike about the product?
ANS are still a little bit limited. I understand they are aware of that and I thing they are onking on it.
What problems is the product solving and how is that benefiting you?
Customer want a single thread in a tikcet by any channel and we can do it.
Exceptional Customer Experience and Seamless Integration with HubSpot Service Hub!
What do you like best about the product?
I'm thoroughly impressed with the intuitive interface, robust features, and outstanding customer support of HubSpot Service Hub. The seamless integration with other HubSpot tools has streamlined our workflow, enabling us to deliver top-notch service to our clients. The platform's ability to centralize customer interactions, automate tasks, and provide actionable insights has significantly enhanced our team's productivity and customer satisfaction ratings. The constant updates and improvements demonstrate HubSpot's commitment to excellence, making it an indispensable tool for our business growth.
What do you dislike about the product?
Honestly, I've been so impressed with HubSpot Service Hub that it's hard to find something I dislike!
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is solving our customer service and support challenges by providing a centralized platform for ticketing, automation, and analytics.
Hubspot is great!
What do you like best about the product?
The Hubspot service hub is very easy to navigate and personalize to fit your business's needs!
What do you dislike about the product?
I do not like that Hubspot automatically creates an associated contact for every email that comes to me. I do not know if this would be a con specifically for Hubspot as this may be a company specified setting.
What problems is the product solving and how is that benefiting you?
Hubspot offers our firm the ability to track responses to clients across the firm so you are able to stay on the same page.
A Great Tool To Keep My Team Aligned on A Single Platform
What do you like best about the product?
ServiceHub lets us keep our sales and service parts of the company fully integrated and communicating cleanly all inside of HubSpot. This gives us a faster solution to send information internally as well as to find the data we need when communicating with customers. We save time and effort while increasing our customer and employee experience.
What do you dislike about the product?
The memo fields compress all the paragraphs together, making email notifications harder to read. Keeping the formatting would be key and would make my service team much happier.
What problems is the product solving and how is that benefiting you?
Tracking and communication of back office requests. We benefit by having our sales and services teams aligned on a communication platform that is easy to use and integrated into our sales and marketing efforts.
Thanks for keeping me connected with clients
What do you like best about the product?
easy to use and the task manager does not miss ou ton anything
What do you dislike about the product?
AI should be integrated so when we have too many tasks on a day, it learns and postpone some non important tasks. maybe when we cold mail, anyone who ha snot replied to us since 3 or 4 mails can be distributed to everyday so we are not burdened with cold mails all together
What problems is the product solving and how is that benefiting you?
Easy task management
Practical but quite unreliable
What do you like best about the product?
It helps to find out why things might not be working as expected and get useful answers to easy quick questions.
What do you dislike about the product?
The fact that It can be a bit difficult finding out the correct and needed information.
What problems is the product solving and how is that benefiting you?
Whenever we experience a groupwide issue or have personal problems specially.
Hubspot review
What do you like best about the product?
The usability is very good, it makes my work a lot easier and It´s very good for keeping track of everything in your day to day work.
What do you dislike about the product?
The connection lags sometimes and there are some bugs
What problems is the product solving and how is that benefiting you?
It makes my daily work a lot easier.
The Best CRM for Marketing Follow-Up
What do you like best about the product?
HubSpot empowers you to track all your conversion data and lead lifecycle changes right within the CRM, eliminating the need for additional analysis tools.
What do you dislike about the product?
I have no complaints. You're meeting all my needs.
What problems is the product solving and how is that benefiting you?
Creation of marketing events in the Ads department
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