Service Hub Enterprise
HubSpotReviews from AWS customer
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A tool that helps you optimize work and communication
What do you like best about the product?
I've started to create sequences and workflows in order to automatize aspects of my communication with our partners and colleagues, which has made me save a lot of time and effort!
What do you dislike about the product?
Sometimes I think the search could be more precise or accurate. I'd also like if the platform could make a scan of attached documents on emails.
What problems is the product solving and how is that benefiting you?
It provides efficient pipelines on which each team can receive their corresponding tickets i.e.: accounting invoices, customer support requests, sales, etc. It provides a very useful platform we can rely on.
Well organized easy to navigate
What do you like best about the product?
Tutorials explain in great detail. Easy to manage leads.
What do you dislike about the product?
Wish they would allow sending 2 emails per contact during sequence.
What problems is the product solving and how is that benefiting you?
Staying organized and making sure no lead gets lost
Efficient and User-Friendly
What do you like best about the product?
HubSpot Service Hub has a great impact on our customer service operations. Its intuitive interface and ticketing system allows us to manage and resolve customer issues quickly and efficiently. The seamless integration with other HubSpot tools eased internal communication and collaboration. Highly recommended!
What do you dislike about the product?
The inability to individually define meeting options and hide specific days for certain meeting links is a significant drawback. This limitation complicates scheduling and reduces the flexibility needed for effective customer meetings.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is solving several key problems for us and in this way benefiting our customer service:
- Efficient Ticket Management
- Centralized Customer Database
- Automated Workflows and E-Mail Templates
- Valuable Customer Surveys
- Efficient Ticket Management
- Centralized Customer Database
- Automated Workflows and E-Mail Templates
- Valuable Customer Surveys
Hubspot
What do you like best about the product?
It's easy to use and you can see all reports and stats in an wasy way
What do you dislike about the product?
Sometimes the calling can be a bit lagging but that's not so often
What problems is the product solving and how is that benefiting you?
It makes my work easier
The Best Complement to the best CRM
What do you like best about the product?
Service Hub is the perfect tool to ensure the best customer experience, even once to sold your product. The way it manages the post sales proccess with all its features, and even the automation possibilities can give you the possibility to scale your business.
What do you dislike about the product?
Probably the poor protoganism which had until now.
What problems is the product solving and how is that benefiting you?
The fact of providing our customers the right and quick support, which gives the possibility of maintaining the quality standard setted in the sales proccess.
Good and user friendly
What do you like best about the product?
filters and data interpretation , time management
What do you dislike about the product?
minimal upgrade,Expensive for Small Businesses
What problems is the product solving and how is that benefiting you?
Fragmented Customer Support Systems
Amazing CRM that does it all!
What do you like best about the product?
The follow up and automation feature for lead gen.
What do you dislike about the product?
Sometimes it is hard to keep track of tickert information and find old tickets in the system.
What problems is the product solving and how is that benefiting you?
Better communicaton and oversight between departments.
Everything you need in a CRM
What do you like best about the product?
From the customer management, plug-in functionality and user friendly interface this has everything we need. In the times we have reached out for Customer Support we have always got the questions we needed answered in a timely fashion. This platform by which all CRM's should be measured as they are truly the Gold Standard. Integration is seamless at every level. As a tool we use company wide on a daily basis they truly offer everything we could ask for.
What do you dislike about the product?
I have yet to come across from using HubSpot Service Hub.
What problems is the product solving and how is that benefiting you?
Organization and follow up as well dissemination of important information.
Hubspot was great prior to the latest Update
What do you like best about the product?
It is a great CRM to use for tracking emails to leads, and was a great way to effectivly track any email for any contact in the CRM hub.
What do you dislike about the product?
The Outlook HubSpot link. I was able to use the Outlook application on my desktop and HubSpot could track any emails sent via the Outlook app. I have to use the web version of Outlook in order to properly track any emails to the Hubspot CRM. Pinning the HubSpot tool is easy enought once you do it the first time. The trouble is that the HubSpot Pin blocks a portion of the email message screen, blocking part of what you type. The only way to see it is to Re-Pin the Hubspot tool each time you want to view your entire email message. The only alternatives to this is to modify the way you write, which takes time to learn; or to click the Pin every time you want to track your email message to the CRM. Its very cumbersome, and I think this was an oversight by the HubSpot Dev Team.
What problems is the product solving and how is that benefiting you?
Sending out Email Sequences to multiple contacts. Tracking revenue totals that are used to create commission reports.
I think HubSpot Service Hub is very easy to use, so I prefer it over the competition.
What do you like best about the product?
I find that having one place like this to find all the information is the best, it makes it very easy to use, and if I ever need help the HubSpot team is available for me.
What do you dislike about the product?
The only drawback is really trying to get used to something new
What problems is the product solving and how is that benefiting you?
HubSpot Service hub is so easy to use that it saves me so much time due to its ease of use and simple implementation.
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