Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
Wonderful tool to work and costumer service 100/100
What do you like best about the product?
Easy to use, it helps me organize my tasks and projects in an simple jet effective way
What do you dislike about the product?
Layout can be more custumeable, I will like to use more colors to organize my taks in a more visual way
What problems is the product solving and how is that benefiting you?
Remembering my tasks to follow up with clients and internal projects
Feature packed solution for managing customer service requests
What do you like best about the product?
HubSpot Service Hub integrates seamlessley with all other aspects of the HubSpot CRM suite ensuring that all roles get access to all open or closed service tickets so that they can get a clear view of any customer issues. We also appreciate the ability for our teams to use shared inbox management for customer coms ensuring nothing is lost in users individual email accounts. Prior to implementing Service Hub Pro, small support requests sometimes fell through the cracks, but we're fully connect now with multiple team members contributing.
What do you dislike about the product?
The included customer portal isn't particularly useful for our needs, but maybe works better for more tech driven companies, so we've never really adopted that feature.
What problems is the product solving and how is that benefiting you?
Allows for centralization of all support issues that pop up from current and former clients, and allows us to automate follow-up surveys to check in on NPS or CSAT.
5/5 Stars
What do you like best about the product?
Its intuitive interface and comprehensive features make it a top choice for streamlining workflows and driving results.
What do you dislike about the product?
I am not very fond of the recent design change.
What problems is the product solving and how is that benefiting you?
Solves various customer service challenges by providing tools for ticketing, customer feedback, knowledge base management, and more.
Hubspot user for 3 years, very big fan!
What do you like best about the product?
I love how you can manage an entire marketing department through hubspot. Anything you might need or any channel you'd want to reach people, they have it and it works great,
What do you dislike about the product?
They make it very difficult to find the support chat, even when it's included in your package.
What problems is the product solving and how is that benefiting you?
Helps us track metrics, reach customers, keep an updated database of customers. Helps run a whole marketing department.
Hubspot, makes your life easier
What do you like best about the product?
Our whole process is streamlined in the same software and keeps everything together.
What do you dislike about the product?
Can't archive certains properties, but you can find workarounds
What problems is the product solving and how is that benefiting you?
It lets our customer support see all our customers tickets and needs in a single shared space.
Ease of use
What do you like best about the product?
Less complicated them most systems, very easy to setup and get going
What do you dislike about the product?
Could benefit from having pre configured automations like ticket welcome message or reopened tickets
What problems is the product solving and how is that benefiting you?
Helped increase our customer satisfaction rating
Review for Hubspot
What do you like best about the product?
It is very user friendly. Many of the services like reports, snippets, chats, tickets are helpful tools to address the user queries.
What do you dislike about the product?
The option where we can define the agent timings is not there. for exmple: our working hours are from 10-6 but the timer for FRT works on 24 hours basis not on the defined time, as there is no option for the same.
What problems is the product solving and how is that benefiting you?
It is helping in resolving the gap between us and our organization. It helps us to chat, mail as well as call our customers.
Ultimate Service Hub
What do you like best about the product?
The ticketing system and dashboard is easy to understand and maintain. Workflows can be easily executed.Various options availabe to have everything in HubSpot, like Reports, Feedback Surveys, Automation, Client records etc.
What do you dislike about the product?
Approximatley 2 years of working/using experience of HubSpot, found that ticket getting closed and then reopening if a reply/revert back by the Customer. However, tried to find and create a workflow that the customer replying to closed ticket shall no reopen the ticket as it shall differ the reports data.
What problems is the product solving and how is that benefiting you?
HubSpot benefits in keepin all the track of my company's customers data.
Hubspot a all in one tool for your company
What do you like best about the product?
We use it for out web hosting and web design company and it integrates effortlessly with other software we use making handling tickets and support feed back a breeze.
What do you dislike about the product?
The pricing can be a little to high. Especially for 3rd world countries
What problems is the product solving and how is that benefiting you?
It solves all my clients in coming by saving all email addresses and it helps me by sorting my tickets in a much better way then WHMCS and that helps us alot
Love Service Hub for SMB
What do you like best about the product?
The automations are the best part of Hubspot. It's a nimble and flexible platform and it integrates with everything.
What do you dislike about the product?
It's not as robust as Zendesk from a Customer Support standpoint, but it gets the job done.
What problems is the product solving and how is that benefiting you?
It allows us to see into all our customer interactions. Before Hubspot, we had no idea what was going on regarding the communication with our teams. Now, we can clearly see and track all interactions.
showing 641 - 650