Service Hub Enterprise
HubSpotReviews from AWS customer
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Super Extensive CRM
What do you like best about the product?
Intuitive, centralised, assignable, trackable, contact-centric communication. Seamless integration and implementation into the team's current environment and ecosystem. Feedback and surveys for datacollection and developing user journeys is a breeze. It's a pillar in our team customer support, used every day.
What do you dislike about the product?
Would be good to have property cross-pollination between surveys and forms - combined/integrated data.
What problems is the product solving and how is that benefiting you?
Definitley distributing customer support, messages and feedback, as well as givng the relevant person the relevant access to manage and communicate with customers in a centralised place while being able to associate conversations and info to relevant deals, assigning teammates, and keep a traceable history of user journey. Also, keeping things streamlined and it's very easy to get an overview of the current state of service and progress.
Great solution
What do you like best about the product?
The tickets system is very good. Knowledge base is ok but basic.
What do you dislike about the product?
Knowledge hub is a bit basic lacking granular controls and formatting options of other solutions
What problems is the product solving and how is that benefiting you?
Allows customers to self serve
Hubspot is very customizable and I like that a lot!
What do you like best about the product?
Making workflows and automation is so awesome! Saves so much time.
What do you dislike about the product?
With the ticket service, you cannot view if another person is currently working on or viewing the same ticket.
What problems is the product solving and how is that benefiting you?
I like that all of our information can be housed in the same place
Streamlined CRM with plenty of automation
What do you like best about the product?
Setting up plenty of different views with easy to use automation rules to move tickets between views.
I use it for my job daily and it helps manage large ticket volumes with ease.
On the rare occasion there are service issues, customer support always gets back to us and resolves the issue quickly.
Automated surveys are a fantastic way to receive feedback from clients.
The reporting dashboard is great to use and has plenty of custom reporting options to set up.
The amount of available integrations is staggering.
I use it for my job daily and it helps manage large ticket volumes with ease.
On the rare occasion there are service issues, customer support always gets back to us and resolves the issue quickly.
Automated surveys are a fantastic way to receive feedback from clients.
The reporting dashboard is great to use and has plenty of custom reporting options to set up.
The amount of available integrations is staggering.
What do you dislike about the product?
Form submissions are cumbersome to reply to in a ticket and almost always causes two tickets to appear per submission.
I struggle to think of things I dislike about HubSpot.
I struggle to think of things I dislike about HubSpot.
What problems is the product solving and how is that benefiting you?
Helps us manage a large volume of tickets without hassle. Gives us detailed reporting on our team's activity and how well we are doing as individual support agents.
Indispensable Tool for Customer Success
What do you like best about the product?
Firstly, the platform's comprehensive suite of tools streamlines customer support and engagement processes, enabling me to efficiently manage interactions and address inquiries in a timely manner. For support I use inbox and then tickets as well. Additionally, HubSpot's robust reporting and analytics capabilities provide valuable insights into customer behavior and trends, empowering me to make informed decisions and optimize our service strategies for maximum effectiveness. I also have a knowledge base in Hubspot that was easy to set up and I love that feature.
What do you dislike about the product?
I would love it you could have more than one knowledge base
I also tried the help center and I thought it lacked a lot and it seemed like it was not finished yet
I also tried the help center and I thought it lacked a lot and it seemed like it was not finished yet
What problems is the product solving and how is that benefiting you?
One significant advantage is the consolidation of all tickets and support forms into a single, centralized platform. This centralized approach streamlines the management of customer inquiries and issues, eliminating the need to navigate multiple systems or applications. Having all support-related data in one place enhances efficiency and organization, enabling me to easily track and prioritize tasks, respond promptly to customer needs, and provide consistent support across channels. This consolidated view also facilitates better collaboration among team members, as everyone has access to the same information and can work together seamlessly to resolve customer issues.
Hubspot CRM
What do you like best about the product?
Genuinely easy to use, very intuitive and consistent; onboarding is always a breeze!
What do you dislike about the product?
Simple but useful features can be paywalled behind Sales and Service Pro seats - email templates and custom report access both come to mind.
What problems is the product solving and how is that benefiting you?
Automation with service tickets saves massively with labour hours! You'll never find yourself manually logging emails as new tickets.
Very happy!
What do you like best about the product?
Tracking emails and communication with clients is seamless. Setting up meetings and linking my calendar was easy to do, andit has also paired well with my task management software. It has taken all back and forth out of communications! I use it daily, and it's a must have for my tasks.
What do you dislike about the product?
I wish it was more afforable to upgrade to more people on a team.
What problems is the product solving and how is that benefiting you?
Helps me track conversations with clients that I or other people on my team are having. It reduces overlapping touchpoints, and helps us work more efficiently, and keeps our customers from feeling overly communicated with from too many fronts.
Our migration to HubSpot Service Hub has succeeded beyond my wildest expectations.
What do you like best about the product?
1. A robust Service Hub application that seamlessly integrates with our existing service process.
2. The ease of migrating from our legacy system to HubSpot.
3. The ease of use and short learning curve of HubSpot compared to our legacy system.
4. The appealing user interface compared to the HubSpot alternatives.
5. HubSpot’s ease of associating various activities (calls, emails, tasks, quotes, ect…) to a HubSpot Service Hub ticket.
6. HubSpot’s Service Hub ticket manageability and process flow and how it has enhanced our existing service process through UI Views, lists, reporting, and dashboards.
7. The ease of integrating HubSpot into our VoIP, quoting application, and back-office applications.
8. The HubSpot mobile application and the impact this application has had on our field service reps with the ability to record call notes.
9. HubSpot customer support has been outstanding but rarely needed.
10. Our HubSpot Service Hub frequency of use includes 279 service tickets logged within the first two weeks and 8,319 service tickets logged within the first 8 months.
2. The ease of migrating from our legacy system to HubSpot.
3. The ease of use and short learning curve of HubSpot compared to our legacy system.
4. The appealing user interface compared to the HubSpot alternatives.
5. HubSpot’s ease of associating various activities (calls, emails, tasks, quotes, ect…) to a HubSpot Service Hub ticket.
6. HubSpot’s Service Hub ticket manageability and process flow and how it has enhanced our existing service process through UI Views, lists, reporting, and dashboards.
7. The ease of integrating HubSpot into our VoIP, quoting application, and back-office applications.
8. The HubSpot mobile application and the impact this application has had on our field service reps with the ability to record call notes.
9. HubSpot customer support has been outstanding but rarely needed.
10. Our HubSpot Service Hub frequency of use includes 279 service tickets logged within the first two weeks and 8,319 service tickets logged within the first 8 months.
What do you dislike about the product?
1. HubSpot is a cloud-only service hub. I migrated from a legacy service application that used Microsoft SQL Server as the backend. I am used to accessing our service application during times when internet service is unavailable.
What problems is the product solving and how is that benefiting you?
HubSpot enables our customer support staff to automatically capture service requests through shared inbox or manually capture service requests and assign a ticket to those requests. Our workload has involved creating 279 service tickets within the first two weeks of emplementing HubSpot Service Hub and creating 8,319 service tickets within the first 8 months of implementing HubSpot Service Hub.
HubSpot has enhanced our ability to capture, record, and process tickets which has demonstrably and positively impacted our bottom line. HubSpot has been a success beyond my wildest dreams.
HubSpot has enhanced our ability to capture, record, and process tickets which has demonstrably and positively impacted our bottom line. HubSpot has been a success beyond my wildest dreams.
A lack of convenient features hurt its solid foundation.
What do you like best about the product?
I like the Ticketing system the best about the Hubspot Service Hub because it allows for me to organize my correspondence by customer and keep everything for a specific customer in one ticket.
What do you dislike about the product?
Sometimes the hubspot extension does not update the service hub appropriately with received emails. You cannot add an email chaing to the ticket without sending a new email.
What problems is the product solving and how is that benefiting you?
It is allowing us to share much needed information with both internal and external customers using the Knowledge Base.
Hubspot was a very efficient way of organizing and structuring our workflow.
What do you like best about the product?
I like that you are able to organize the tickets submited based off the categoriez. It was easy to implement these categories and it helped increase our customer support scores with our company. We frequently use this feature to help divide the clientel we have and to prioritze our gold members compared to our silver ones.
What do you dislike about the product?
Sometimes the emails from other departments get mixed up in tickets from different ques. When I close out one ticket, it gets reopened with emails from the same client but from a different department responding.
What problems is the product solving and how is that benefiting you?
It helps create a ticket qur for us and it helps us efficiently see the our SLA for our company response time. It also makes it easy to record emails and calls.
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