Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
Smooth Service & Support Experience
What do you like best about the product?
The ticketing service is what has been the most benefitial for me in my job. I like how it recognizes the same customer even when we may receive their request separately. It's also helpful in organinzing the categories for inquiries in the dashboard. Easy to integrate with our shopify and socials as well. Will keep using on a daily.
What do you dislike about the product?
I don't have any dislikes on the service Hubspot provides so far.
What problems is the product solving and how is that benefiting you?
Mainly the customers profiles, helps us keep tabs and a record on how many inquiries the same customer may have. Also love the dashboards tabs feature, we use it to set up a ticket in the stage where it is at the moment.
Good for keeping track of needs through a Kanban view
What do you like best about the product?
I like the simplicity of the board views and being able to have boards set for different uses
What do you dislike about the product?
Notifications and setting tasks are unreliable
What problems is the product solving and how is that benefiting you?
Being able to automate certain tasks and responses has been helpful
ICC review
What do you like best about the product?
Hubspot is a reliable, inexpensive tool for managing my accounts. Hubspot provides a reliable, user-friendly way of managing customer collaboration and control to provide our customers with an optimal experience and improved customer service
What do you dislike about the product?
Hubspot doesn't integrate with sales moduled outside HubSpot
What problems is the product solving and how is that benefiting you?
Not utilizing service module
Easy to Set Up Support Function
What do you like best about the product?
HubSpot Service Hub was easy to set up from scratch and get a support function operating. I set it up and I had never used HubSpot before so I was pleased that it was fairly straightforward to do. I applaud the flow and UI of the administration components because this is what made it painless to launch. I was able to connect a new email address, automate responses, automate feedback surveys and create categories and an easy to use dashboard UI without any heavy back end lifting. I was impressed with out on-boarding and I am pleased that the platform is designed to scale as my needs scale. The ability to connect to Knowledge Base to pull information from and refer customers to, is very convenient. Finally what I probably appreciate the most is that it is already tied to the CRM because it is the CRM and that makes the information echange and access seamless.
What do you dislike about the product?
I have used systems with some features that HubSpot does not provide, but I am antcipating that they will build the most valuable of these and I am not missing anything crtical from a business persepctive.
What problems is the product solving and how is that benefiting you?
It gave us a way to provide online resources for customers, self-service content for customers and a ticketing platform to ensure we provide excellent customer service.
excellent method to handle support tickets
What do you like best about the product?
clean, simple interface that is intuitive to use
What do you dislike about the product?
mising some features that we foiujnd useful in Zendesk.
What problems is the product solving and how is that benefiting you?
responding to user submitted inquiries and issues
Very Nice Workflow
What do you like best about the product?
Report building is nice, and the export options work well. Overall the workflow I feel works best for what we do compared to services offered by Oracle. The ability to integrate and modify/shape to our needs has also been good.
What do you dislike about the product?
It's very menu heavy, the features are so robust that you're best having to take a course to work with it. Hence the need to go through Hubspot certification.
What problems is the product solving and how is that benefiting you?
It helps solve issues with CRM/KPI's and other SLA related things. It's better than just working out of a singular mailbox.
Best Ever
What do you like best about the product?
How it integrates with my email to keep track of every instance! It's very easy to use. The customer support is almost instant response! I use hubspot everyday to complete work task. The features are endless and it's easy to implement into your daily schedule.
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
Hubspot solves the problem of miscommunication within an organization. Here is where you can keep record of everything that happens with your accounts and clients.
Feedback Surveys
What do you like best about the product?
The most helpful thing to our small business in Service Hub is to see the real time feedback from our clients. This helps us drive business and take marketing efforts to the next level by actually listening to our customers. This has helped our software company take great leaps forward in giving out the right content to the right people at the right time.
What do you dislike about the product?
The ticket integration could be a little more dialed in- we cannot migrate our OTRS ticketing system to this just yet, even after a lot of effort on our part and Hubspots. We would like to see more connection to current ticketing systems.
What problems is the product solving and how is that benefiting you?
We are finally getting feedback from ourcustomers. This is something we have traditionally struggled with.
Good CRM for Multiple Deparments
What do you like best about the product?
It seems flexible for our evolving needs, and I like how I can find solutions to new problems.
What do you dislike about the product?
Some of the interfaces could be cuter, I get tired of looking at certain software daily and it could be nice to customize the views a little more.
What problems is the product solving and how is that benefiting you?
Keeping track of customer interactions across multiple departments and workflows.
Most excellent platform
What do you like best about the product?
the ability to shape it they way you need for your business
What do you dislike about the product?
sometimes goes down whih stops all our work flow
What problems is the product solving and how is that benefiting you?
when it goes down they are on it to get it back up and running
showing 681 - 690