Service Hub Enterprise
HubSpotReviews from AWS customer
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HubSpot is a great CRM solution
What do you like best about the product?
It is very easy to get the ticketing functionality up and running.
What do you dislike about the product?
Routing tickets is somewhat cumbersome and unintuitive.
What problems is the product solving and how is that benefiting you?
Hubspot service should take more advantage of the new artificial intelligence solutions available today.
Exemplary HubSpot Experience
What do you like best about the product?
I feel the various features/pathways are easy to follow and utilize for organizing all things pertaining to customer relationship management
What do you dislike about the product?
I do not have any dislikes thus far. I am enjoying the experience overall.
What problems is the product solving and how is that benefiting you?
HubSpot is enabling me to organize, store, and respond to customer-related inquiries in a streamlined manner. This platform is enabling me to increase optimization.
HubSpot Service Hub
What do you like best about the product?
- Ease of use
- Flexibility of workflows
- Email integration
- Flexibility of workflows
- Email integration
What do you dislike about the product?
- We use this everyday for our service tickets and it works well, no complaints!
What problems is the product solving and how is that benefiting you?
We have a Customer Hub that allows customers to self-serve on training materials.
We use the ticket dashboard for support requests. When a customer sends an issue to the support email address, they are autoforwarded into HubSpot as a new ticket and notify the relevant people.
We use the ticket dashboard for support requests. When a customer sends an issue to the support email address, they are autoforwarded into HubSpot as a new ticket and notify the relevant people.
HubSpot enhances service!
What do you like best about the product?
The HubSpot Service Hub combines everything into easy to read reports and dashboards. In using it for a few months, I've really started to get the hang of it and it has been instrumental in improving our customer service metrics. It allows us to see things we hadn't considered before and in a very easy and streamlined way. Once you get things setup the way you need, you can see the entire field and drill down to the very bottom levels if needed.
What do you dislike about the product?
If anything, there is too much and at first it is overwhelming. I took a lot of the HubSpot Academy courses and many of them were very in depth or went into areas that we weren't involved in or features that our subscription doesn't have access to. Once you are able to understand the HubSpot Academy, finding what you need is relatively easy but there is an almost "information overload" learning curve.
What problems is the product solving and how is that benefiting you?
We are in the process of creating Knowledge Bases for our customer base, and in theory this will reduce tickets to our customer service team for easy to solve issues and give the customer more of an opportunity to self-serve. Additionally, the shared inbox helps our team as we are able to see all tickets and correspondence (both in and out) even if we have team members out of the office. Nothing gets missed and visible alerts allow us to see any tickets that are approaching our SLA requirement.
Hubspot delivers on a great experience with Servicehub
What do you like best about the product?
The ease of handling tickets, with integration to snippets.
I can see previous client communications and history too, it really helps in centralising the entire experience.
I can see previous client communications and history too, it really helps in centralising the entire experience.
What do you dislike about the product?
The search can be a bit tricky at times, especially when we want to search for information stored in ticket responses or customer queries.
Knowledge base is great but when working with longer articles, it can get a bit messy, like it can add random spaces or change formatting of tables.
Knowledge base is great but when working with longer articles, it can get a bit messy, like it can add random spaces or change formatting of tables.
What problems is the product solving and how is that benefiting you?
Helping with customer responses and queries
Very useful software for business
What do you like best about the product?
The ease of integrating with website as I am a web developer
What do you dislike about the product?
I havent really got any negatives to give. It is a great software.
What problems is the product solving and how is that benefiting you?
I can easily make forms for websites and store lead information.
Overall good CRM and Marketing Suite but hard and time consuming to use
What do you like best about the product?
The feedback surveys have templates that makes it easier to construct. The analysis of questions although basic is helpful
For marketing emails, good breakdown of analytics.
For marketing emails, good breakdown of analytics.
What do you dislike about the product?
It's fairly hard to use and time consuming overall. I mianly use the service for sending emails and feedback surveys.
Constructing surveys is relatively straight forward although you need to create properties for each question which I still haven't understood the purpose for, adds an extra few steps per question which is annoying.
Setting the audience can be a bit daunting, it's hard to know whether it includes all the right parameters without being able to see the list itself l, you have to lend a lot of trust in the system it's correct.
Images are hard to position and resize in the editor, they always appear really small.
Doing the survey across multiple languages is also a pain, it would be nice to have an easier way to streamline this process.
Constructing surveys is relatively straight forward although you need to create properties for each question which I still haven't understood the purpose for, adds an extra few steps per question which is annoying.
Setting the audience can be a bit daunting, it's hard to know whether it includes all the right parameters without being able to see the list itself l, you have to lend a lot of trust in the system it's correct.
Images are hard to position and resize in the editor, they always appear really small.
Doing the survey across multiple languages is also a pain, it would be nice to have an easier way to streamline this process.
What problems is the product solving and how is that benefiting you?
Helping me send surveys and do product announcements
Easy use, email filing
What do you like best about the product?
Categorising emails into tickets, statistics to show progress, custom modify targets to suit model of bussiness, Frequency of Use, Ease of Implementation, Ease of Use
What do you dislike about the product?
not all tickets show up in statistics (administrator fix) , tickets not reopening once closed (administrator fix)
What problems is the product solving and how is that benefiting you?
N/A
Overall Hubspot review
What do you like best about the product?
I like that it has so many functions. It takes a while before you have setup things the way you need to, and understand how every single aspect can be used and tailored to the needs of different functions within the organisation.
Hubspot made us automate a lot of easy tasks to have less manual labor. Which adds up quite a lot when you use it every single day. We have been using it for over 2 years and still learn something new every day.
It has quite some integrations and I didn't set them up myself. But it works flawlessly.
The ease of use depends on your needs and how much you have changed and tailored to your needs. The basics are quite easy to understand although the settings can be a bit overwhelming. We are growing more into it every single day.
Hubspot made us automate a lot of easy tasks to have less manual labor. Which adds up quite a lot when you use it every single day. We have been using it for over 2 years and still learn something new every day.
It has quite some integrations and I didn't set them up myself. But it works flawlessly.
The ease of use depends on your needs and how much you have changed and tailored to your needs. The basics are quite easy to understand although the settings can be a bit overwhelming. We are growing more into it every single day.
What do you dislike about the product?
I don't like how they make you setup automations that you cannot trust. I have contacted support quite a few times since the automation stopped working and that means I have to keep track if they still work. If not, I have to disable it and activate it again. It's not always trustworthy.
Also, entering feature request (even the ones to be compliant with laws like the GDPR) are an easy task, but seem to be ignored by development. Instead they seem to work on new filters in dashboarding. Does not seem a great way of prioritizing what your customers need.
The amount you can personalise in views, fields and everything else is lacking in the knowledgehub and automations. This needs improvement in my opinion.
Also, entering feature request (even the ones to be compliant with laws like the GDPR) are an easy task, but seem to be ignored by development. Instead they seem to work on new filters in dashboarding. Does not seem a great way of prioritizing what your customers need.
The amount you can personalise in views, fields and everything else is lacking in the knowledgehub and automations. This needs improvement in my opinion.
What problems is the product solving and how is that benefiting you?
It helps automating simple tasks in 70% of the time, saving us manual labor. We have a decent overview what has occurred for which client, and how we helped them and by who.
Great to manage my tasks
What do you like best about the product?
Everyone is on the same page, easy to use
What do you dislike about the product?
Nothing as of now, I did like the earlier reports dashboard better
What problems is the product solving and how is that benefiting you?
Connecting with the customers, providing them support and analyzing their stages along with our process management
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