Service Hub Enterprise
HubSpotReviews from AWS customer
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Enhancing Operational Efficiency with Ease and Seamlessness
What do you like best about the product?
HubSpot has become my go-to platform for seamlessly connecting with our talents through both email and chat functionalities. What truly stands out for me is the effortless accessibility to survey responses; with just one click, I can view comprehensive insights, making decision-making a breeze. We receive tickets from multiple channels now. The customer support is easily accessible.
What do you dislike about the product?
It is quite hard to navigate through the platform due to tons of features in the start. This is a minor disliking when our company switched from other platform.
What problems is the product solving and how is that benefiting you?
My company uses HubSpot to handle marketing, sales, and customer service all in one place. It makes things easier by putting everything together, our teams work better together and see the big picture of how customers interact with the company.
We Love HubSpot!
What do you like best about the product?
One-stop shopping. For our team and what we do, having everything centrally located where everything can integrate is AMAZING!
What do you dislike about the product?
We do not currently do any direct marketing so we are utelizing HubSpot a bit differently (for the email and the apps integration). The ticketing is a bit confusing when yu are using HubSpot this way.
What problems is the product solving and how is that benefiting you?
Keeping everything together and easy to manage.
Service Hub
What do you like best about the product?
New view settings, easy to see tickets in queue and track ticket resolution.
What do you dislike about the product?
Sometimes loses sync with 3rd party apps, connection should be more than 5 MB/s for normal loading times (graphics intensive on older machines?), some tab, text alignment and format issues within the Chrome browser window (software engineering fix)
What problems is the product solving and how is that benefiting you?
Routing inquiries or questions from multiple sources like Facebook, text, calls (Aircall) into one ticketing system so we don't miss anything. Timing shows how quick we touch an issue and time to resolution is easy to see in reporting. Great reporting allows us to track tons of different categories, time frames, ticket owner, and product they inquired about.
Customer Success is key to success and HubSpot knows that. Great and reliable CRM Solution!
What do you like best about the product?
It's so much easier to manage customer success and improve our results with this CRM. The Knowledge Bases are essential to strengthen the relationship with the clients and make sure that they are fully assisted by having access to articles. It's also very useful for internal communication as we can create tasks and include notes for meetings or calls with our customers. The task feature is a great and important resource for keeping track of outstanding or incomplete actions during the week.
What do you dislike about the product?
I believe they still have a lot of work to do in terms of interface. Although it's user-friendly, it's not as intuitive as it could be. The lack of auto-saving for most functions sometimes might be challenging when you forget to click on the save button. Also, I noticed that sometimes it takes too long for a new company or client to be assigned to me accordingly.
What problems is the product solving and how is that benefiting you?
It helps us to keep track of client information and strengthen the relationship with them. It also helps us to internally communicate on actions that the team needs to take for each customer individually.
It has a user-friendly interface, making it easy to search for and input information.
What do you like best about the product?
I appreciate that it is easy to learn and use, with clear features for identifying contacts and companies.
What do you dislike about the product?
The ticket properties could be enhanced, for instance, by using dropdown menus similar to Google forms. For example, if I select 'issues,' it could then present dropdown options for different types of issues. I mention this because currently, both issues and types of issues need to be entered in the ticket and are not available in a dropdown format.
What problems is the product solving and how is that benefiting you?
It assists me in recording all interactions and information I have with clients, enabling me to create tickets and escalate them to colleagues in other departments. Additionally, I can maintain a track of the clients I have managed
nice design, easy use, pricey
What do you like best about the product?
the design is very good, it's easy to use for me and i like online help for every topic
What do you dislike about the product?
you need a new subscription or license for every single useful thing which makes it pretty pricey, especially cause those price upgrades are not obious from the start
What problems is the product solving and how is that benefiting you?
we mostly use the ticketing system which is pretty easy to use once you get a hang of it, it makes conversations with different business partners fast and simple
Great for customer support management, but still has a large roadmap to improve
What do you like best about the product?
- Multiple Pipelines
- Associations with multiple objects
- SLA/Due Date management via workflows
- Gmail integration using Sales Extension (it helps!)
- Custom Properties
- Tags to support the tickets management when using kanban
- It's easy to manage as user or admin
- Customer Support helps with inboxes settings
- Associations with multiple objects
- SLA/Due Date management via workflows
- Gmail integration using Sales Extension (it helps!)
- Custom Properties
- Tags to support the tickets management when using kanban
- It's easy to manage as user or admin
- Customer Support helps with inboxes settings
What do you dislike about the product?
- Feedback surveys need conditional logic settings urgently
- NPS coding doesn't work when the SaaS plataform has more than one ID (e.g. each customer has a different website to access the product: unilever.cortex... and mastercard.cortex...)
- Data and workflows management to store and manage data through objects when collected via Feedback Surveys (I have to create 3-4 different workflows to collect data from a feedback survey to a custom object)
- Could allow ticket rotation and chat settings considering all the bank holidays in the year, currently I have to adjust all rotation workflows at each bank holiday
- NPS coding doesn't work when the SaaS plataform has more than one ID (e.g. each customer has a different website to access the product: unilever.cortex... and mastercard.cortex...)
- Data and workflows management to store and manage data through objects when collected via Feedback Surveys (I have to create 3-4 different workflows to collect data from a feedback survey to a custom object)
- Could allow ticket rotation and chat settings considering all the bank holidays in the year, currently I have to adjust all rotation workflows at each bank holiday
What problems is the product solving and how is that benefiting you?
Onboarding management, Sales Engineering management, and on-demand surveys to collect feedback at different journey stages/milestones.
Great for Teams Who Need to Read Each Others Emails in Order to Collaborate and Learn New Systems
What do you like best about the product?
I love being able to read my teammates emails as we learn a new system together and to see the kind of responses that they get so that I can tailor my interactions accordingly.
What do you dislike about the product?
The constant notifications of a new email.
What problems is the product solving and how is that benefiting you?
This helps us know what kind of feedback the other members of our team are receiving so that we can continue to perfect our new systems.
Director of Client Experience
What do you like best about the product?
The reporting tool is one of the best things about Hubspot (among the many things). I can view all of the most important data we track right in front of me.
What do you dislike about the product?
Integrations with other software can be tricky to sync up.
What problems is the product solving and how is that benefiting you?
It helps us keep track of client interactions.
Hubspot changed my perspective on CRMs
What do you like best about the product?
The ability to see everything about a contact to find the best solutions as possible is the best feature.
What do you dislike about the product?
Only thing I dislike is that it's too expensive. Its worth it but you gotta committ to spending over $600 a month
What problems is the product solving and how is that benefiting you?
Most of the times when there's somethibg that needs to be checked, best thing is that you can see the entire history if a contact to understand better
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