Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot helped me understand my customer data and get valuable insights
What do you like best about the product?
The dashboards that can be personalized and fit to your business
What do you dislike about the product?
You guys fixed, it was properties conditional
What problems is the product solving and how is that benefiting you?
Customers data
Sales
Feedback Survey
Tickets management
Sales
Feedback Survey
Tickets management
Treamlined All-in-One Solution for Marketing, Sales, and Customer Service
What do you like best about the product?
HubSpot is an all-in-one marketing, sales, and customer service platform. It's known for its user-friendly interface, robust features, and seamless integration of various tools. Businesses appreciate its ability to streamline processes, manage customer relationships effectively, and analyze performance through its analytics. However, some users find it pricey, especially for smaller businesses, and there might be a learning curve for beginners. Overall, HubSpot is a powerful solution for businesses looking to consolidate their customer-centric activities into a single platform.
What do you dislike about the product?
Hubspot can Provide more flexibility for users to customize workflows, reports, and dashboards to better suit their unique business needs.
What problems is the product solving and how is that benefiting you?
Customer interactions throughout the entire lifecycle.
The best option
What do you like best about the product?
They give you the best and easiest way to get into Hubspot smoothly.
What do you dislike about the product?
Nothing to dislike, everything is literally crystal clear.
What problems is the product solving and how is that benefiting you?
Creating workflows, sequences and the related assistance related to sales.
Liking Service Hub So Far, But Needs Some Better Support Functionality
What do you like best about the product?
Love that it connects our sales and service side of the org. everything is together. Love the aided feedback mechanims for surveying customers and users + data/dashboards.
What do you dislike about the product?
I dislike the lack of calling functionality on the service side. We weren't told this didn't exist when we moved away from Zendesk (who has this) and we had to go through an entire vendor due dilligence process to find a call vendor + it was more expensive.
What problems is the product solving and how is that benefiting you?
Enterprise feedback mech, CX support and service, internal ticketing
Easy use and integration
What do you like best about the product?
A plethora of features and ease of use are standouts. It was incredibly easy to integrate the features I needed. Our most used feature was the feedback surveys, this feature was mildly customizable but still easy to set up.
What do you dislike about the product?
The menu items are a bit messy, but still manageable to navigate. There could be more customizability for the feedback surveys.
What problems is the product solving and how is that benefiting you?
Being able to receive feedback from customers and understanding the usability of our website.
Data flows both ways easily!!!
What do you like best about the product?
The data it's easy to find and to update. The UI it's nice and very intuitive. The Integration was easy with ChurnZero. I use it on a daily basis to manage our customer's information and updates.
What do you dislike about the product?
So far so good !!! Nothing that I dislike.
What problems is the product solving and how is that benefiting you?
To have all the data available in just one place
one of the best in terms in gathering datas of our customers
What do you like best about the product?
I've managed several CRM programs as an admin, and HubSpot is my top choice. It offers a prompt support crew, an excellent knowledge base, and ease of use. The adaptability of HubSpot in the areas of sales, marketing, and customer success is revolutionary. I couldn't perform my job without it; I rely on it every day. Meetings may be easily logged into HubSpot records thanks to pre-built interfaces and workflows, which are invaluable.
What do you dislike about the product?
Not much is wrong with it, however, scheduling automated emails and adding a team member to the customers field is a feature I'm looking forward to. I'm hopeful that this improvement will be made available shortly.
What problems is the product solving and how is that benefiting you?
Service Hub helps us keep all customer messages in one place, making it easier for us to reply to questions, handle issues, and listen to feedback. It keeps our communication clear and consistent.
Great Client Support
What do you like best about the product?
I love how quickly support is provided, and quickly they are able to provide awnsers to any questions.
What do you dislike about the product?
I dont have any complaints. To me as auser it is importaint to feel heard and supported and Hubspot always provides that. Thank you!
What problems is the product solving and how is that benefiting you?
They have helped me with lots of different issues but one of the biggest has been support on how to create a knowladge base. Timely support was very important here as I was working to create more support for our clients. Hubsport support directly helped me create better support for my companies clients.
HiTech Sales Data driven Machine for better sales performance
What do you like best about the product?
as a trainer you can add data driven content to your workshop directly drom Hubspot Screen, Very useful to give trainees sure that your workshop is a tailored to real cases
What do you dislike about the product?
You cannot set your indiwidual color on HS dashboard, defoult only.
What problems is the product solving and how is that benefiting you?
first touch onboarding via helpdesk
Hubspot has saved me lots of time and manual effort!
What do you like best about the product?
I have been thoroughly pleased with hubspot's responsiveness over customer support, ability to build out tracking dashboards, integrations for notification settings, and speed of emails sent and received.
What do you dislike about the product?
I wish there was more customization options, and that there was a dark mode
What problems is the product solving and how is that benefiting you?
Our main use for HubSpot is organizing and assigning received emails
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