Service Hub Enterprise
HubSpotReviews from AWS customer
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I had a great experience with HubSpot
What do you like best about the product?
I like that it is very organized and it has many functions that make my job faster. Customer support is much easier to organize and keep track of. The email integration is particularly useful. I've got to say that my favorite feature is the option to create tasks, it helps me stay organized. I also like how easy it is to pass tickets and communicate with the other departments through the platform. It is easy to implement, I learned to use the platform quickly and now I use it almost every day.
What do you dislike about the product?
I get quite a lot of notifications that aren't very helpful.
What problems is the product solving and how is that benefiting you?
It is making communication with customers and coworkers easier, it helps me organize better and saves time.
Feature rich, easy to use, easy to understand Customer Service tool
What do you like best about the product?
We love Service Hub's Intuitive interface, the integration with CRM data to easily identify new customers, the very helpful onboarding process, the large variety of out-of-the-box automations for chatbots, workflows and dashboards.
What do you dislike about the product?
We couldn't find anything about Service Hub to dislike!
What problems is the product solving and how is that benefiting you?
Active engagement with visitors to our website, automated collecting of customer feedback, visualizing and trending on data collected, sharing resources and engaging with our various stakeholders.
The HubSpot interface is very user friendly and very practical
What do you like best about the product?
I like that Hubspot has different ways and techniques for a process. You Can simply click the name and it will go to the client's name straight away.
What do you dislike about the product?
Some automations are affecting the process. For example the automatic change of ticket status, even after closing a ticket.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub addresses a range of customer service challenges by providing tools and features that enhance communication, efficiency, and collaboration. The benefits include improved customer satisfaction, streamlined workflows, and better insights into customer interactions, contributing to overall business success.
Difficult and rewarding.
What do you like best about the product?
The ticket system is great. Along with setting up new tickets. The knowldge base is very easy to understand how to set up and get running. Its also just easy to start using and putting information in it.
What do you dislike about the product?
The most annyoing thing I have expericed with service hub was the setting up our cusomter portal. It was very hard to understand why we could't get it connected It did end up being our DNS. However we still had issues after that that need continued support.
What problems is the product solving and how is that benefiting you?
Keeping us organized with the ticket system.
HubSpot has simplified my work process immensely!
What do you like best about the product?
Efficiently manage and track customer issues through a centralized ticketing system.
What do you dislike about the product?
I could not think of any disadvantages with HubSpot. It's so easy and convenient to use.
What problems is the product solving and how is that benefiting you?
Efficient Ticket Management,Streamlined Workflows,Improved Customer Communication,Integrated CRM and etc.
Easy to use knowledge base and ticket management system
What do you like best about the product?
The knowledge base is easy to use, allowing for us to quickly create helpful pages for our users.
What do you dislike about the product?
Overall, the tool is very easy to learn and great for creating knowledge base pages. A few additional page layout features, like page width, would make the tool even more valuable.
What problems is the product solving and how is that benefiting you?
Improved internal customer request tracking as Service Hub links to our HubSpot CRM application.
Easy to use
What do you like best about the product?
Hubspot is very user friendly - Both on a desktop/laptop and on the mobile app! I also like that it is very easy to integrate into other apps for myself and my coworkers, such as Slack.
What do you dislike about the product?
The mobile app does have a slightly higher learning curve but once you are used to the app, it is pretty easy to use. I do not really have any complaints!
What problems is the product solving and how is that benefiting you?
Hubspot makes communicating with our customers very easy. It also is good to use to share internally and keep track of notes/history of emails.
SE Lead Experience with Hubspot
What do you like best about the product?
I have been using Hubspot for 2 years now, and one year with my personal account. I have been able to construct my own work preferences around it by creating Knowledge Bases for my teams productivity, having meeting times, and assigned emails.
What do you dislike about the product?
I do not like how the email links are a little confusing to navigate. When you click a persons profile and select 'Email', I think it could be organized better.
What problems is the product solving and how is that benefiting you?
hubspot is helping our team communicate better by involving different profiles to view an email. Our communication with comments and assigning is great to involve everyone rather than cc'ing, etc.
My experience at Hubspot
What do you like best about the product?
The platform's interface is very user-friendly and the wide variety of content you can access
What do you dislike about the product?
Currently, everything seems correct to me. I would like you to give more details when a service is failing.
What problems is the product solving and how is that benefiting you?
Problems with company support are resolved with live chat
A very stout and customizable product
What do you like best about the product?
Hubspot gives a lot of customization and automation options. The limits are pretty much only your own creativity.
What do you dislike about the product?
The onboarding training missed a lot of important details in customizing pipelines and work flows. It has taken a bit to figure out the finer points of developing work flows to match our processes. Once we learned more it was pretty easy to develop.
What problems is the product solving and how is that benefiting you?
Automation and consistency of customer communication and application processing.
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