Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot is awesome
What do you like best about the product?
Simplicity, this service helps me get my work done.
What do you dislike about the product?
Sometimes there a problems with the automation.
What problems is the product solving and how is that benefiting you?
Hubspot helps me answer my clients questions.
Serving customers and staying in control
What do you like best about the product?
It has helped me better understand how to serve customers better. It has taught me KPIs that can be implemented on Hubspot as a feature. Customer support could be difficult to handle but it made it much easier to implement. Super easy to use! I can see myself using it more frequently. I will use it to transform how service is currently documented and integrate it into the company.
What do you dislike about the product?
I wished that there were more real-life examples and situations. It would be good to go through case studies and how to resolve.
What problems is the product solving and how is that benefiting you?
It is helping me with automation as that has been a struggle. Now that I know how to set it up, I will be able to see feedback in an easier way.
Most flexible and easiest to use
What do you like best about the product?
The Service Hub brings all of our support and services components into a single location where our team can easily view what's happening across the board with our prospects and deals. It's easy to set-up but above all maintain.
What do you dislike about the product?
I don't have any dislikes at this time. It does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
It allows us to have that easy to access, shared visibility across the board. It's incredibly easy to manage our Help Desk.
Service Hub has been a valuable resource for our team.
What do you like best about the product?
Service Hub is great for creating transparency within our Customer Service team. The ability to create a Knowledge Base, Ticketing and a Shared Inbox allows our team to easily keep track, process and complete tasks between our group, without stepping on toes.
What do you dislike about the product?
The pricing is expensive and you must upgrade to get further features.
What problems is the product solving and how is that benefiting you?
Customer support (Knowledge Base & Shared Inbox) & Ticketing.
Keeping our customers happy
What do you like best about the product?
The most helpful is that everything gets organized and automated
What do you dislike about the product?
That some functions we need in service hub require marketing hub
What problems is the product solving and how is that benefiting you?
Knowledge base
Comprehensive 1-Stop-Shop CRM tool
What do you like best about the product?
User interface is intuitive and easy to learn. Variety of tools make CRM easy, including email marketing, meeting logs, automations, and followup tasks.
What do you dislike about the product?
Different views on contacts/companies could be a bit easier to manage.
What problems is the product solving and how is that benefiting you?
Consolidating various client communication channels into one place.
Started as a CRM but turned out to be so much more
What do you like best about the product?
Very flexible in communicating with end users as well as internal IT Staff
What do you dislike about the product?
So flexible it can be too complex to keep track of where you are.
What problems is the product solving and how is that benefiting you?
Tracking end user support request as well as internal IT task for eveyday issues. makes communication and documentation streamline and effiecient.
Straightforward and Simple
What do you like best about the product?
It's very much like other hubspot modules, so if you can build an email or webpage, you can build the service hub out as well.
What do you dislike about the product?
Creating different knowledge bases for different customers was a bit difficult, as making sure you're creating for the right hub took some getting used to.
What problems is the product solving and how is that benefiting you?
Creating a library of resources and FAQ for individual customers.
How HubSpot Services Hub Helped Me Connect, Retain and Grow My Customer Base
What do you like best about the product?
HubSpot Service Hub is a versatile and comprehensive CRM solution that helps businesses provide excellent customer service. It has many features that I love, but the one that stands out the most is the knowledge base. The knowledge base allows me to create and share helpful articles with my customers, reducing the number of support requests and increasing customer satisfaction.
What do you dislike about the product?
Unfortunately, it has some hard-to-modify templates and features, which can reduce the customization and flexibility of the service hub, especially when you're trying adjust the templates to match your idea.
What problems is the product solving and how is that benefiting you?
To collect and analyze customer feedback; propecting with the CRM and also deliver personalized and proactive service to our customers through multiple channels, like email, chat, phone, and social media.
Amazing!
What do you like best about the product?
What do you like best about HubSpot Service Hub? It's very user-friendly.
What do you dislike about the product?
What do you dislike about HubSpot Service Hub? Can't think of any
What problems is the product solving and how is that benefiting you?
What problems is HubSpot Service Hub solving and how is that benefiting you? Very convenient to use than other tools I used before.
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