Service Hub Enterprise
HubSpotReviews from AWS customer
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Game Changer for the day to day operations
What do you like best about the product?
Makes it very easy for me to stay organized with my daily tasks. Very simple to navigate and the search feature makes everything quickly accessible. It has made it very easy for our support and sales teams to keep eachother up to date on both existing client accounts and new deals in the pipeline.
What do you dislike about the product?
Not having the ablility to save multiple email signatures. For example, if i'm emailing a client from inside their company profile it will only populate my personal email signature even if i am sending the email from our support address. The only way to get the Support signature is to generate the email out of the conversation inbox. It would be nice if the signature was pulled into an email based on the "FROM" box in the email so when i select support it puts the support signature and when i select my personal inbox it puts my personal signature.
What problems is the product solving and how is that benefiting you?
We are no longer duplicating efforts when dealing with a customer inquiry via a shared email inbox. We used to work out of Outlook so there was no way to know who was working which email request. Hubspot allows us to assign emails in the conversation inbox so we know exactly who is working on what. It also allows our staff to take days off without stressing about customer followup. As long as they leave notes on the conversation in the inbox someone will follow up on their behalf when they are away from the office. It has also streamlined the way we pass customers over to our sales team. We can now turn the logging of a simple phone call into a lead on the sales pipelines.
Amazing software with a lot of resources built-in
What do you like best about the product?
Integrates all company needs and easy way to keep track of customers for everyone to have access.
What do you dislike about the product?
Sometimes it's hard to learn new features/integrations.
What problems is the product solving and how is that benefiting you?
Customer updates. All team members can track meetings, updates, email all in the same place.
FAQ and support. Knowledge base and support inbox
FAQ and support. Knowledge base and support inbox
I don't know how any other company does it without HubSpot Service Hub!
What do you like best about the product?
The ease of use and how easy it is to teach others how to use it.
What do you dislike about the product?
Sometimes the surveys can be inconvenient to maneuver.
What problems is the product solving and how is that benefiting you?
Being able to help customers faster and being able to give helpful resources to internal staff.
HubSpot - grow with our company
What do you like best about the product?
As a startup, we rely on tools to scale our products and services. HubSpot has been instrumental in this regard, providing excellent support in integrating, understanding, and maximizing its features. Their assistance has made the entire process incredibly smooth and straightforward for us.
What do you dislike about the product?
We would greatly appreciate having more native integrations with Slack. As a B2B company, this would be incredibly useful for seamless communication. Additionally, having more options in SLA settings would further enhance our operational flexibility. Your consideration of these features would be invaluable to us.
What problems is the product solving and how is that benefiting you?
Manage and track customer support.
Efficient, adapts to the needs of the company and is easy to use
What do you like best about the product?
Fast and easy to use, is tailored to the user's needs
What do you dislike about the product?
sometimes crashes and sometimes it can be slow
What problems is the product solving and how is that benefiting you?
We manage internal company incidents, and guarantee a good service to complete efficient deliveries to our customers.
Work
What do you like best about the product?
Easy to use and very intuitive compared to other CRMS
What do you dislike about the product?
Some features are missing that you can find in other CRMS
What problems is the product solving and how is that benefiting you?
Adressing customer tickets
Terrible interface for Customer Service
What do you like best about the product?
I did not find anything good compared to other softwares for Customer Service
What do you dislike about the product?
No space to write emails or to read them while writing. The window is way too small and cannot be moved on the screen!
Not possible to write more emails (as drafts) at once!
Full of unuseful features about customers' details that nobody uses
Need to clean up the ergonomics of the interface
Conversations in WhatsApp close in 24 h? How so?
Historic conversations not easy to find
Not possible to write more emails (as drafts) at once!
Full of unuseful features about customers' details that nobody uses
Need to clean up the ergonomics of the interface
Conversations in WhatsApp close in 24 h? How so?
Historic conversations not easy to find
What problems is the product solving and how is that benefiting you?
Really giving more problems than solutions by now. Consider it! It is clearly created by somebody that does Not work in Customer Service
Fantastic Value-add for a Small CS Team, but some improvements needed
What do you like best about the product?
Hubspot has become invaluable in helping our small CS team look after our customers globally. With Sequences, Workflows, and the API (we were able to add in a direct connection to our product and get usage info), it has helped us scale our CS team without having to hire new people. And their support team is fantastic.
What do you dislike about the product?
There are some strange restrictions, especially with workflows. I want to be able to use Association Labels in Workflows, but that functionality isn't there just yet (or if it is it's very difficult to use them).
What problems is the product solving and how is that benefiting you?
Service Hub has allowed us to scale without adding new employees through automation and shared ticketing. The reporting also helps us identify areas we can improve, and has been a great help.
Great tool for our customer support team
What do you like best about the product?
A simple and organized tool that allows our customer support team to offer our clients great service by enabling us to track tickets, response times and customer satisfaction.
What do you dislike about the product?
Knowledge base section has minimal layout/design features which may not be in line with our website's theme
What problems is the product solving and how is that benefiting you?
Tracking response times, documentation CTRs, and feedback
User Friendly CRM tool
What do you like best about the product?
HubSpot is extremely user friendly and very easy to navigate. Their customer service is very responsive and quick.
What do you dislike about the product?
There isn't anything that I dislike about Hubspot
What problems is the product solving and how is that benefiting you?
Hubspot makes it very easy to store and use our data and the tasks feature is very helpful
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