Service Hub Enterprise
HubSpotReviews from AWS customer
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I use hubspot to write articles for our help center but also for customer support
What do you like best about the product?
It's really a user friendly platform. Not complicated
What do you dislike about the product?
Nothing actually since I started using it I did not face any issues
What problems is the product solving and how is that benefiting you?
The ability to solve customer issues real time
User friendly and scalable
What do you like best about the product?
UX it is easy to use and the knowledge library provides awesome resources.
What do you dislike about the product?
Lack of 1:1 customer support. Sometimes getting an answer or implementing something new takes longer than we'd like because scheduling time to meet with HubSpot CSM is not easy.
What problems is the product solving and how is that benefiting you?
Helping us track the lifecycle of our clients.
Good communication platform
What do you like best about the product?
I'm using hubspot more for customer support. It's a great line of communication to stay connected with our community. Hubspot provides resources to streamline the process, especially with templates!
What do you dislike about the product?
The mobile app could be better! Other than that, I haven't explored more.
What problems is the product solving and how is that benefiting you?
It helps me stay connected with our community!
Great solution- would be better with a few tweaks
What do you like best about the product?
It's connected to the rest of Hubspot and easy to use to generate articles in the knowledge base.
What do you dislike about the product?
In the knowledge base, there is no ability to duplicate articles which would be handy in the case of creating articles that are similar in content or format to an already existing article.
It's also missing a more pleasing end user interface and the ability to assign one article multiple categories.
It's also missing a more pleasing end user interface and the ability to assign one article multiple categories.
What problems is the product solving and how is that benefiting you?
A self-serve resource for our customers to access resources and answer questions they may have around getting the best use out of our product.
User friendly, Easy to customize
What do you like best about the product?
It's very user friendly specially customization options are amazing. Simple yet effective. Customer support team team is very good and integration part is very easy
What do you dislike about the product?
The ticket form submission email is sent as a marketing email that is bit odd it should be in service hub to avoid the situation where contact needs to be a marketing contact to send email with work flow
What problems is the product solving and how is that benefiting you?
We were facing issues in customer support. We were looking for a platform for ticket management and customer portal.
Powerful for certain use-cases, messy for support and customer satisfaction
What do you like best about the product?
Hubspot is extremely modular. You can customize almost everything about the platform, from the organization of the tickets, to what you want to see on every ticket. If you put the time in, you will get an extremely competent support platform.
What do you dislike about the product?
The platform is in no way optimized for support usage, the language is not in tune with the industry forcing you to have to do research to find the features you wish to use. Users who are inexperienced in Hubspot's lingo will have a very hard time recognizing what they actually need. Many of the off-the-shelf features and design choices feel like bloat that are not really designed to provide a great experience for your customers or employees. Of course, much of this can be modified, but you have to do a large amount of footwork to get it to behave in the way you want.
What problems is the product solving and how is that benefiting you?
They are a place for me to keep my inbox organized and create help docs for customer self-service. This is most of my job, so it is an essential tool.
Hubspot gets the job done!
What do you like best about the product?
The ability to communicate with customers and set up service tickets all in one api has been great.
What do you dislike about the product?
It seems that interruptions happen every now and then, which makes it inconvienient when trying to communicate with customers.
What problems is the product solving and how is that benefiting you?
Just the ability to have all of my notes, customer information, and tickets in one api keeps everything nice and organized.
Affordable Solution That Meets Our Needs
What do you like best about the product?
Hubspot is intuitive and easy to use. There is a lot of training online, making it easy to onboard new clients. Customer Support is really good, and there are a lot of features that our team uses on a frequent basis. Integrations are really easy to setup.
What do you dislike about the product?
Some of the Hubspot extensions do not work well with Microsoft on Mac. That is by far my biggest complaint.
What problems is the product solving and how is that benefiting you?
It helps us easily, quickly, and accurately onboard new clients.
Constantly Imroving Software
What do you like best about the product?
I would not say that Hubspot is the best software in the market. But I would definately say that its gradually improving day by day. I have been using this for almost a year now. So when I complare today's platform with the state it was a year before I would say commendable improvements, which is rare in the tech universe. I wish HS will keep the ball rolling & soon become the best software in the market.
What do you dislike about the product?
UI in the Conversation & Services area needs some attention.
What problems is the product solving and how is that benefiting you?
Knowledge Articles are really popular among our clients
HubSpot Service Hub
What do you like best about the product?
The feedback generated from Service Hub has proven very valuable to understanding changes we make on the UI/UX side of the website as well as help categorize the personas of our customers.
What do you dislike about the product?
The limitations placed in order to try to promote upgrades to Service Hub Enterprise
What problems is the product solving and how is that benefiting you?
We can consolidate our feedback to one location
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