Service Hub Enterprise
HubSpotReviews from AWS customer
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External reviews
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Fantastic opportunity to track customer service issues with triggered follow up actions.
What do you like best about the product?
The ability to create multiple Pipelines with distinct uses works well for separating and tracking multiple customer support avenues.
What do you dislike about the product?
At times, getting tickets to show in the appropriate Pipeline is difficult and cumbersome.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is allowing us to track equipment issues through multiple customer support employees.
HubSpot is better than Salesforce
What do you like best about the product?
It integrates extremely well with everything we are trying to achieve and making changes is easy.
What do you dislike about the product?
There are no down sides to using Service Hub.
What problems is the product solving and how is that benefiting you?
It helps us track and time our engineering tickets and ensure they are being addressed in a timely manner.
Helpful to help us connect with customers
What do you like best about the product?
Live chat functionality makes it easy to communicate with customers
What do you dislike about the product?
Limited number of paid seats in pro, so not everyone on the team can use it to it's fullest potential unless we upgrade seats
What problems is the product solving and how is that benefiting you?
Instantly being able to assist customers when they need help. Benefits us by getting our customers through a successful experience quicker.
6 month user of Service Hub review
What do you like best about the product?
I like the easy customizations we're able to make to allow Service Hub to work the way our business engages with our helpdesk
What do you dislike about the product?
The Customer Portal is very limited from a customization perspective
What problems is the product solving and how is that benefiting you?
We replace a legacy helpdesk system.
Amazing centralized hub
What do you like best about the product?
It will allow my company to grow and better conncet with our doner base
What do you dislike about the product?
The ramp up of trying to learn all it can do, however I am working with reps to figure that out.
What problems is the product solving and how is that benefiting you?
I am working on having it help us with questions on our website or information.
Great system with convenient features that make life easier!
What do you like best about the product?
The ability to have a one stop shop from the sales process
What do you dislike about the product?
Still need some training. We purchased the full suite so post implentation we still have some needs.
What problems is the product solving and how is that benefiting you?
It is allowing us to optimize our chat to generate more leads.
HubSpot Service Hub Keeps Clients and Internal Teams on the Same Page
What do you like best about the product?
We love service hub. It has allowed us to make sure that all of our clients ticketing needs are taken care of. It helps us make sure that no tickets go unadressed even when members of our team are out of the office.
What do you dislike about the product?
I wish that service hub offered an integrated support portal for our clients to use.
What problems is the product solving and how is that benefiting you?
Makins sure all of our clients support tickets are addressed in a timely manner.
A tool for internal organization
What do you like best about the product?
Its simplicity and easy intuitive understanding
What do you dislike about the product?
The limited customization you can give to the Portal templates and the form if you want to make it conditional to more than one level.
What problems is the product solving and how is that benefiting you?
With the Client Portal, we have been able to organize ourselves better as a team and have better tracking of our internal requests.
Great Combo of Customizable and User-Friendly
What do you like best about the product?
Service Hub is both very user friendly and extremely customizable. We've been able to use this tool for our unique use case of assisting students through their academic enrollment journey.
What do you dislike about the product?
One of the biggest limitations we've found with Service Hub is the limited capability of ticket workflows. We have had to develop some workarounds with contact properties and workflows to achieve some of the things that we need to do.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us more efficiently track and assist students through their academic enrollment journey with us. Our student-facing teams have been able to serve more students as a result of the efficiencies created from automating this process.
HS Review
What do you like best about the product?
Service hub helps eliminate friction with customers!
What do you dislike about the product?
The ticket time tracking is not allways relevant
What problems is the product solving and how is that benefiting you?
When leads have issues with their services they create a ticket and we help resolve the system
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