Service Hub Enterprise
HubSpotReviews from AWS customer
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Uninventive heavy tool
What do you like best about the product?
The email tracking feature is great
Stability of the system
The vast majority of the options to scale and scalability in general
Stability of the system
The vast majority of the options to scale and scalability in general
What do you dislike about the product?
The worst mobile app in the world
No shortcuts or templates for regular tasks like creation tickets
Overall heaviness and corporateness of the platform in comparison to more easy and UI/UX pleasing counterparts
No shortcuts or templates for regular tasks like creation tickets
Overall heaviness and corporateness of the platform in comparison to more easy and UI/UX pleasing counterparts
What problems is the product solving and how is that benefiting you?
Helps me to do my work
Service Hub - From a fresher setting it up in a startup’s perspective
What do you like best about the product?
The support, ticketing and Knowledge Base features the Service Hub offers for Customer Success Teams such as ours is absolutely amazing for a quick and time bound workflow and team like ours! We also have a pretty expansive Software which needs the Knowledge Base as a MUST.
What do you dislike about the product?
I have tried setting up the Customer Portal quite a few times and have basically been the person in our company who has set up Hubspot from start to end. However, setting up the Customer Portal is too complex. I've been through the documentation and details. Love the concept, need to spend some more time setting it up.
What problems is the product solving and how is that benefiting you?
Hubspot service hub became our go to ticketing and Tech Support tool 2 years ago and has only continued to get better and better with updates to the platform. It's also been quite easy adding more team members and getting them comfortable with it.
Another really helpful section is the integrations with tools like vidyard since we send a lot of custom help videos to our customers.
The Knowledge Base us also proven to be helpful to the small set of our customers who do open and read text based self help documentation.
Another really helpful section is the integrations with tools like vidyard since we send a lot of custom help videos to our customers.
The Knowledge Base us also proven to be helpful to the small set of our customers who do open and read text based self help documentation.
All the customer information sits in one central place.
What do you like best about the product?
You can see the history of the customer - when they first engaged, last ticket, deals signed or outstanding and so much more.
What do you dislike about the product?
The interface is a little clunky. Perhaps it could pop out into its own tab -by default to give better screen coverage?
What problems is the product solving and how is that benefiting you?
We have customers who have their own business but fall under a larger business, so Hubspot helps us keep track of where the customers fit in.
Easy to get started, logical approach
What do you like best about the product?
First and foremost - when you're already using HubSpot CRM it's very easy to get started. It's simply great to have an overview of all touch points a customer has with your business - and service hub is no exception.
What do you dislike about the product?
There could be more functionality around the Knowledge base and it's integration to other parts of HubSpot.
What problems is the product solving and how is that benefiting you?
Allowing our CS/support team to work within fewer tools means they can focus more on customers. We can understand customer feedback at scale, and having everything interconnected is really the big win.
Amazing, Easy to use CRM
What do you like best about the product?
The service hub provides us with the ability to sort through , analyze and deep dive into all pain points of our users.
This is really key when you are a SaaS company.
This is really key when you are a SaaS company.
What do you dislike about the product?
The features can definitely be improved. For example, Have better dashboards, ability to download conversations.
A better API connection for sure is something you guys need to work on
A better API connection for sure is something you guys need to work on
What problems is the product solving and how is that benefiting you?
One stop solution for all customer interactions. Really helps us absolve of all the other tools we used just to keep things running smootly.
With Hubspot's Knowledge base, Email Support, Chat, Dashboards, everything is in one place and it just makes more sense
With Hubspot's Knowledge base, Email Support, Chat, Dashboards, everything is in one place and it just makes more sense
Very easy to navigate and to set up new customer feedback tools
What do you like best about the product?
The reporting of the NPS feedbacks. It is super easy to get a clear overview of the customer feedback
What do you dislike about the product?
Nothing to complain about. Nothing that i dislike in specific
What problems is the product solving and how is that benefiting you?
Using the Service Hub from Hubsport helps us to have all interactions with our customers in one place and have these data accessible to everybody. Even the sales persons see in the history of the customer all of these interactions. That helps to have a knowledge and information sharing to everybody that is involved in the customer relation
Ease of use and efficient workflow.
What do you like best about the product?
I love that it is so easy to organize and control your workflow. I can manage my tickets with ease, I can follow up on former contacts and can create reports to visualize my performance. I find these reports particularly helpful to track performance.
What do you dislike about the product?
The customer service can be a bit slow at times, although when they do reach out they are always helpful and kind. Though this is not a common occurance and they are always there to hear out our questions and requests.
What problems is the product solving and how is that benefiting you?
It is providing an all in one point of contact with our customers and potential leads as well as allowing us to follow up on our performances. It is removing the need to go between platforms by providing many services in one place.
Smooth System
What do you like best about the product?
I like how Hubspot is so organized and user-friendly. The layout is straightforward and users can easily understand what buttons to click. It also allows users to personalized the layout.
What do you dislike about the product?
There's not much that I dislike about HubSpot but since it is a web-based system, sometimes it takes a while to load. Overall, I am very much satisfied with the use of the system.
What problems is the product solving and how is that benefiting you?
It helps in easily tracking the tickets and deals created per client. It also allows users to send emails and integrate the business email within HubSpot so you can maximize the use of the system.
User friendly
What do you like best about the product?
I can be customized to the type of business that we are running.
What do you dislike about the product?
Some cannot be learned on your own and you need tutorials just to know how it really works.
What problems is the product solving and how is that benefiting you?
Good CRM for all internal associates to log all activities to all employees involved
Hubspot Service Hub Review
What do you like best about the product?
I've been using Hubspot for almost a year, and the experience has been pleasant. For someone who uses this daily to get their tasks done, I'd say Hubspot makes it easier for me to resolve issues. The only downside is the reporting, as some other things I need are not yet available, but overall I was happy with the service; hence I gave it a 9-star review.
What do you dislike about the product?
Reports and dashboard need improvement, especially the source data. Whenever I try to generate raw data for reporting, some of the most vital information is not available or hard to find.
What problems is the product solving and how is that benefiting you?
Reports and dashboard as stated in my previous comments. It needs improvement to be able to generate more accurate words to match our metrics for me and my team.
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