Service Hub Enterprise
HubSpotReviews from AWS customer
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Service Hub Review
What do you like best about the product?
We've built templates that assist sales and customer service by automating a lot of their processes, along with feedback surveys to improve upon our templates and engage customers further.
What do you dislike about the product?
We have explored the possibility of adding a file available for download upon the completion of a survey. This functionality isn't possible so it would be great to see implemented in future.
What problems is the product solving and how is that benefiting you?
We have all of our customer queries flow into Hubspot, so we use it as a tool to support our customers, but also to report on any consistent issues that may occur for our customers so we can improve both our product and service.
As a startup founder, Hubspot put resilience into our sales process
What do you like best about the product?
We transitioned from free hubspot seats to service hub to gain access to the knowledge hub feature. With it, we are able to provide high quality standardised responses to our frequently asked questions.
What do you dislike about the product?
My complaint is with understanding which hubspot features were tied to which product and how they overlapped. We still aren't sure if there is a better combination of hubs we could use to achieve everything we are trying to do through hubspot.
What problems is the product solving and how is that benefiting you?
We were finding that a lot of customer interactions revolved around difficulty understanding the same few features and wanted to be able to quickly access well-written responses to them. By using service hub over other products it is able to be integrated into our other Hubspot processes.
Helpful Tool
What do you like best about the product?
HubSpot Service Hub is extremely helpful in the way that it allows us to focus on the work at hand, so many useful tools to propel us forward
What do you dislike about the product?
A few niggly feature changes needed such as when merging between pipelines but ultimately it works amazingly.
What problems is the product solving and how is that benefiting you?
Streamlining our customer service and ensuring we have everything logged in one place
Requests
What do you like best about the product?
Easy user interface and tasks management
What do you dislike about the product?
If possible, merged tickets get to keep the original ticket ID, or have a dark theme that's easy on the eyes
What problems is the product solving and how is that benefiting you?
Sending an email to a saved contact automatically adds the Company/Organization on the ticket
Easy to use with a small growth curve
What do you like best about the product?
I like working out of a pipeline. In my role, the pipelines and the different status' really help me stay on top of my work.
It's very clean and not cluttered when answering work.
It's very clean and not cluttered when answering work.
What do you dislike about the product?
One of my main dislikes is the lack of visibility in the queues that does not really highlight what needs following up with.
I could be missing a simple setting but previous platforms make it easy to see what is more active vs ones that are not.
Some panels are not quick access making my role time consuming some time.
I could be missing a simple setting but previous platforms make it easy to see what is more active vs ones that are not.
Some panels are not quick access making my role time consuming some time.
What problems is the product solving and how is that benefiting you?
Nothing special for what I need to do. The main reason for coming to HUBspot was for some of the other internal teams. I am more productive and clients have a better view of our support.
Smooth and Effective
What do you like best about the product?
Very user friendly and allows for very effective work
What do you dislike about the product?
Sometimes the processing and updates are a bit slow
What problems is the product solving and how is that benefiting you?
Helping me quickly provide clients with updates regarding their policies.
Hubspot better than salesforce
What do you like best about the product?
Hubspot is very helpful. I appreciate the diversity of applications and connectivity. The best part is that it is easy to use. Hubspot is better than any other platform I have used.
What do you dislike about the product?
Not being able to adjust restrictions. It works well.
What problems is the product solving and how is that benefiting you?
Tracking workload and placing email conversations with clients all in one place. It makes things more productive.
Looking forward to make full use of it
What do you like best about the product?
Everything will be integrated, making it easy for us to keep track of all the pipelines.
What do you dislike about the product?
Nothing so far. Everything is working well.
What problems is the product solving and how is that benefiting you?
Ticket management, pipelines automatizations.
Best Business Organization Tool!
What do you like best about the product?
The best about HubSpot Service Hub is the fact that I can keep neatly organized all my tasks and tickets, making my workload way lighter than it was. This tool compared to it's competitors, is on another level. Little to no bugs, nor glitches. Extremely happy my company chose this service company!
What do you dislike about the product?
The only thing I dislike sometimes is that I consider it could be more user friendly and have more simple images so it does not look as cluttere as it typically does.
What problems is the product solving and how is that benefiting you?
HubSpot service hub is solving the organizational issues I experienced in the past, keeping my tabs in order along with my tickets and tasks! My business performance has definitely increased!
HubSpot Service Hub Review
What do you like best about the product?
The Knowledge Base and the ability to have multi-brand Knowledge Bases.
What do you dislike about the product?
Currently lacking the ability to clone or copy a Knowledge Base article from one branded Knowledge Base to another without manually copying and pasting.
What problems is the product solving and how is that benefiting you?
It allows us to host all of our help desk assets in one place, including providing insights into which articles are helpful/unhelpful or viewed the most.
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