Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,882 reviews
from
External reviews are not included in the AWS star rating for the product.
I am very neutral on HubSpot
What do you like best about the product?
I like that there are excellent tools to collaborate on sales, support tickets, etc.
What do you dislike about the product?
The platform seems very limited in customizability, leading to frustration in navigation between pages and inconsistent experiences.
What problems is the product solving and how is that benefiting you?
helps track tickets.
A super simple and clear program that makes AR a breeze.
What do you like best about the product?
I love the simplicity and clearly categorized information Hubspot provides. I can find what I need quickly, including other peers' contact with companies - a must for AR.
What do you dislike about the product?
It is easy for peers' to create duplicate Hubspot accounts for companies, making it challenging to work around as an AR specialist. There should be some way to find and merge companies without having to do it manually.
What problems is the product solving and how is that benefiting you?
It is essential to have a clear understanding of what conversations are taking place between clients and my peers to collect on and set up conferences for outstanding invoices.
Happy with it now and looking forward to updates along the way!
What do you like best about the product?
I like the simplicity of setting up articles in the knowledge base! Having the option to add a comment, note, or warning to users without having to code this into the article is a gem for me! I also enjoy creating surveys for our customers to provide us with valued feedback. The pre-constructed templates made it very easy to get this rolling!
What do you dislike about the product?
It is still a bit of a maze when customizing the knowledge base settings. Having a few permission suggestions pop out when attempting an action would be helpful when trying to make some concrete adjustments. It was difficult to fully determine all the permissions necessary to make a few changes without handing the portal over to a new user :/
What problems is the product solving and how is that benefiting you?
I enjoy the many avenues we have at our fingertips to solve for our customers! Having a knowledge base for customers to dig into our articles, knowledge bots that can help our customers after-hours, and live chat that allows us to help them at a moment's notice…the list goes on!
Hubspot Makes My Job So Much Easier
What do you like best about the product?
I love being able to track the lifespan of an account from the beginning of the sales process to the current day. Viewing email correspondence between clients and various internal departments helps me research issues and get to know the client before I reach out.
What do you dislike about the product?
I have no dislikes at this time. I believe the HubSpt Service Hub is very efficient and user-friendly.
What problems is the product solving and how is that benefiting you?
HubSpot allows my team and me to remain organized and ensure that our workload is evenly distributed. The automation capabilities and templates within HubSpot enable us to save time. We can research account issues more efficiently.
Service Hub expands HubSpot in a whole new way
What do you like best about the product?
We started using the Service Hub primarily to build out the knowledgebase and use this as a resource for our Operators. The shared inbox helps our customer service team filter out Tier 1 issues or questions and involve our Tier 2 team only when needed. Prior to adding this, our Tier 2 team would answer all questions. Now they can focus their efforts on more technical concerns and also assist our Engineering team with new product development. Win-Win all the way around.
What do you dislike about the product?
When building out the knowledgebase articles I wish there were more formatting options and templates. I have some troubleshooting workflows I would like to add but the current setup doesn't allow for a Question then a Yes/No prompt with variable responses. This would really help us take Service Hub to the next level.
What problems is the product solving and how is that benefiting you?
Improves efficiencies in our technical support. Allows Tier 2 technicians to focus where they are really needed. Simple questions can be answered by Tier 1 users. Previously we had an Outlook alias that forwarded the user's email into multiple individual's inboxes. We had double work and inefficient processes.
High level visibility of Partner Health
What do you like best about the product?
One-stop shop to see how our clients are doing, shortening the time from issue detected to resolved, reducing churn, elevating training opportunities very quickly. Automating surveys and feedback tied to milestones in our process has been fantastic!
What do you dislike about the product?
I don't love some of the reporting features, it takes more time to customize what I want, and I don't feel I can quickly pull the right data. We're just in the beginning phases of use, so I hope this will improve.
What problems is the product solving and how is that benefiting you?
Reducing churn, identifying and tracking contract increases, and automating feedback surveys. We've been able to scale Customer Service without hiring additional staff.
Great for CSAT Surveys
What do you like best about the product?
We use CSAT surveys most often through service hub. We have also used the ticket system to manage work internally, which has been helpful when collecting data that lives primarily within HubSpot. NPS surveys are useful as well.
What do you dislike about the product?
We have experienced some issues with the NPS surveys, where first-click email protection on the customer end will click the NPS survey on behalf of the customer, leaving a 0 rating and not allowing the customer to submit an actual response. This issue is only a problem for a handful of customers; most NPS score surveys send without issue. Also, CSAT data isn't available on the customer record in the same way as NPS surveys. For this reason, the CSAT survey feels more difficult to use -- for example, I don't know how to ask the system to forward a CSAT survey response via email.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub allows us to send CSAT surveys following user requests through the website. I can filter when and to whom these surveys go out. When a negative response is received, the system is set up to email a member of our team, who follows up with the appropriate teams. The time-relevant survey triggering and team routing helps us track our customer satisfaction, and make it right for the customer when something doesn't go well.
Hubspot makes it easier for me to maintain customer relationships
What do you like best about the product?
The Kanban-style board makes it easier for me to assess where troubleshooting issues lie for my customers and ultimately get issues resolved in a timely manner.
What do you dislike about the product?
Blocking e-mail spam can be a bit annoying and distracting while working out of a swim lane. It doesn't happen often but would like to see a little more improvement in this court.
What problems is the product solving and how is that benefiting you?
We are definitely able to let our Customer Success team prioritize customer issues using Hubspot. This saves a lot of time and effort on what next steps look like.
Some great uses, some not so great features
What do you like best about the product?
Easy to follow up and organize incoming emails on a large scale
What do you dislike about the product?
Difficult to find answers to questions, and some common functionality needs are not met
What problems is the product solving and how is that benefiting you?
Hubspot allows us to have all emails in one place, and give to designated users. There are also analytics to observe rates of reply, volume, etc
New Hire, New Software
What do you like best about the product?
I love how clear the layout is. Everything is so easy to comprehend, making the user experience so smooth.
What do you dislike about the product?
Sometimes I get emails from the conversations, and sometimes I don't. Probably user error, though.
What problems is the product solving and how is that benefiting you?
Allowed us to create a comprehensive knowledge desk that is a huge help to supply customers with learning information.
showing 931 - 940