Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot Review
What do you like best about the product?
I like that Hubspot service hub can allow me to create knowledge base articles for my company's customers. I also use the ability to create feedback surveys that can be sent out to customers
What do you dislike about the product?
I find Hubspot somewhat difficult to use, and not the most user-friendly sometimes. I had to recreate surveys several times because I didn't have the correct permissions to save the survey, and I had to log out and back in and the survey I created was lost, which was very frusturating.
What problems is the product solving and how is that benefiting you?
Hubspot is used to track and manage all of our customer success, as a product designer I use Hubspot to look at customer accounts and health scores so I can create better designs
ONE OF THE BEST!!
What do you like best about the product?
The versatility of this tool is out of this world. It makes our ticketing system easy to handle, and the customization it gives is top-notch! It is incomparable to other previous tools that I've used before.
What do you dislike about the product?
Even though it is one of the best products, I've tried. There's no such thing as a perfect product, but this is just me nit-picking, and I am pretty sure that the tool's lag will be addressed in the future.
What problems is the product solving and how is that benefiting you?
The way that we can customize it to our preference.
Quick, easy, super handy!
What do you like best about the product?
The most useful thing about hubspot is the calling function. I enjoy calling customers from hubspot because it is tracked on their account meaning my colleagues can track activity between eachother.
What do you dislike about the product?
I think it would be handy if hubspot offered a site where you could hide functions that weren't necessary for each user. I only use the calls, tickets and live chat and all the marketing stuff sometimes gets caught up in it.
What problems is the product solving and how is that benefiting you?
Hubspot is solving all of our communication problems. It has enabled us to go from a all office, all telephone company to a remote, fully online business with the handy features it has. It is great that it is all in the same place.
Makes Life easy
What do you like best about the product?
We do use hubspot for the most work, it help to keep everything at one place so it is easy for us employees to pick up things faster from one place.
What do you dislike about the product?
May be bit more user friendly. This will help
What problems is the product solving and how is that benefiting you?
As once said, it makes life easy since everthing is at one place to access.
A great way to build a knowledge base if on Hubspot
What do you like best about the product?
Easy to quickly build from a template and start quickly begin writing articles. Rich text editing, the ability to copy and paste images, or upload images is all supported to make it quite usable. If using Hubspot, this is a good tool to leverage.
What do you dislike about the product?
Some of the customization methodology for the template is a bit confusing. There are generic templates and some are universal, but universal is universal per page type. So the general template applies to all the knowledge base types, but wouldn't apply to all of the other kinds of websites. This concept is a little confusing at times because the user needs to jump around the various management sections in the Hubspot UI.
What problems is the product solving and how is that benefiting you?
Needed a space to organize a knowledge base and maintain user documentation about our product www.springdel.com
Daily customer support
What do you like best about the product?
Everything is in one place, with great integrations and a huge possibility of features
What do you dislike about the product?
Sometimes a few features are not 100% customizable
What problems is the product solving and how is that benefiting you?
Without a proper tool, companies could lose relevant information for business. Keeping track of all the customer or potential clients' information (email, note, docs.. etc) and managing them into different pipelines, HS is supporting my daily tasks
Perfect for growing startups
What do you like best about the product?
They are continuing to add more features that are better suited to larger startups, allowing you to grow with the product. For example, they recently released a help desk.
What do you dislike about the product?
The AI credits run out very quickly. And it would be great to have calendar availability integration.
What problems is the product solving and how is that benefiting you?
Gathering customer feedback, through NPS, CSAT etc.
Visibility into customer activity through integration with other Hubspot features
Visibility into customer activity through integration with other Hubspot features
Experience as a Customer Success Lead
What do you like best about the product?
The Knowledge Base and Ticketing service.
I really like the statistics that you're able to extract from the KB. My team can collaborate and publish new and updated articles online instantly. The Tickets are also really useful.
I really like the statistics that you're able to extract from the KB. My team can collaborate and publish new and updated articles online instantly. The Tickets are also really useful.
What do you dislike about the product?
I would love for Hubspot to be better at tracking meetings. It can track seamlessly the ones scheduled through the HP meeting link, but not others. Measuring this type of workload within my team would be very useful. There's also an issue with setting the close date of tickets, you can edit the day, but not the hour. Therefore, I don't trust completely the precision of the statistics on "time to close". My last comment would be that sometimes copy-pasting images to KB articles or email answers doesn't work. The workaround is to upload to HP images first, then insert them - Doable!
What problems is the product solving and how is that benefiting you?
Hubspot helps us distribute the tickets received to the support email to the appropriate responder, track the number of emails each team member has to handle, track key words we should include in our self-help public resources, etc. Also, create multilingual content, that's a plus.
does a lot of what we need
What do you like best about the product?
Being able to set up a ticketing process is helpful for our organisation, one of the things that I like about the system is that we will be able to add and grow with it
I really appreciate the support provided from HubSpot - the knowledgebase is useful, oneline training videos are clear (although I have disappeared down a training rabbit hole or two) and, when needed, the support team are able to provide direction quickly
I really appreciate the support provided from HubSpot - the knowledgebase is useful, oneline training videos are clear (although I have disappeared down a training rabbit hole or two) and, when needed, the support team are able to provide direction quickly
What do you dislike about the product?
sometimes there are things that you want to do that are not yet available, however, as you are able to submit improvement suggestions, I am hopeful that the niggles will be resolved over time
What problems is the product solving and how is that benefiting you?
having any CRM is vital to ensure that you are all able to provide one view from the customer and to the customer. Customer Success is paramount in our organisation and as we begin to utilise the tools available to support our customers through HubSpot, everyone in the organisation will be able to view and utilise this information. Being personal in front of the customer can make their day
Brilliant
What do you like best about the product?
I like the ability to build workflows is useful
What do you dislike about the product?
no reassign replies is quite annoying on the live chat.
What problems is the product solving and how is that benefiting you?
Customer support
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