What do you like best about the product?

We have been using Ultipa since early this year, and we initially deployed the graph database in the testing/staging environment and later deployed over to the production environment.

As many of us are working remotely, and Ultipa support team had to remotely support us, and here is the major upside kicks in: Our initially deployment/installation of the system was done completely ONLINE, 100%, everything was done remotely including staging our own servers, prepaing the environment and installation of the Ultipa graph database. I have to admit that their system was well designed and very smooth to install and use. The remote installation took ONLY 40-minute (if this was done onsite, I suppose we could have it done in just a few clicks and 15-min?).

Note that we have used/compared with other graph databases, like the commercial Neo4j and open-sourced Janusgraph and others, and Ultipa came out to be the best choice. We'll be exploring more of Ultipa down the road, for now, the 3 best things about Ultipa are:
1. Great performance, much faster than the others.
2. Great support, Ultipa has been very responsible and reliable in support our entire team.
3. Great online documentations, if you look at their online docs... amazingly comprehensive and to-the-point, love it.

What do you dislike about the product?

I don't want talk about the (lack-of) open-source edition of Ultipa, but their team told us that they will have thousands of online/sandbox and developer editions available this year when they release their next major edition (v5.0 I suppose), that's a good sign and the way to go!

What problems is the product solving and how is that benefiting you?

I can't disclose too much, and we are building solutions/scenarios along the lines of:
* KYC
* C360
* Fraud-Detection
* Auditing
* Plus other things not to be shared here.