Have started our transition from legacy tools to Dynatrace
What do you like best about the product?
Simplicity for introduction in UI of the tool. The number of apps available keeps increasing and improving. Also having multiple options for data collection has given our implementation options in different environments.
What do you dislike about the product?
Our biggest issue has been the training to application teams that have no experiance to APM.
What problems is the product solving and how is that benefiting you?
Have intorduced self service to give teams the ability to hands on access to their state of their applicaion. Using DEM adn APM is a big jump from our previous infrastuture monitoring platform.
Ingegrated all in one monitoring solution
What do you like best about the product?
Oneagent is the standout product, being able to instrument an application without further coding is a game changer.
What do you dislike about the product?
Keeping metric/logs can be expensive in the long term.
What problems is the product solving and how is that benefiting you?
Integrating legecy monitoring solutions into a single pane of glass.
Great Workshops, Great Venue
What do you like best about the product?
The event is very well organized and there's a lot to learn regardless of your experience level.
What do you dislike about the product?
The hands-on training sessions are really long and I end up completely fried by the end of the day. Adding one or two more breaks during the sessions would help a lot.
What problems is the product solving and how is that benefiting you?
Application monitoring and insights.
All-in-one monitoring swiss army knife with minor quibbles
What do you like best about the product?
The interconnectedness between panes/graphs/metrics makes connecting an event to a root cause more simple than on other platforms (Splunk).
What do you dislike about the product?
That connection and comprehensive nature sometimes leads to "eye bloat" where seeing the critical item is hidden between other metrics. Certainly the fault of us not creating the right dashboards and notebooks, but there's so much to digest.
What problems is the product solving and how is that benefiting you?
Tomcat node observability makes application troubleshooting much easier when we can see suspect JSPs at a glance.
observability director
What do you like best about the product?
it helped us to detect down times earlier
What do you dislike about the product?
Not working with Mulesoft and end to end
What problems is the product solving and how is that benefiting you?
to detect where the problems are coming from
The event is really interesting and entertaining
What do you like best about the product?
Dynatrace's davis AI is a quality product that helps the enterprise quicky setup alerts without spending a ton of time fine tuning settings
What do you dislike about the product?
Depending on the quality of the logs generated by the application, sometimes Dynatrace has trouble interpreting them.
This can be solved from the application perspective generating better logs
What problems is the product solving and how is that benefiting you?
Maintaining a robust alerting system that generally alerts for the good reasons
Autozoner review
What do you like best about the product?
i like the capability of one agent after working with filbebeat and logstash for more years, how easy to setup oneagent and amazing job it does.
What do you dislike about the product?
The logs viewing part is not good, i cant find the logs in a easy way and the new UI for logs is not that good too.
What problems is the product solving and how is that benefiting you?
The service metrics are monitored very good, it will alert us as soon as the problem is happened and shows the root cause analysis.
Exceptional product have to work on AIOps automation
What do you like best about the product?
easy to use and available options. great customer support
What do you dislike about the product?
No inbuilt automation available. Cannot consider for AIOps
What problems is the product solving and how is that benefiting you?
Observability both in onprem and cloud
Simple onboarding with powerful results
What do you like best about the product?
Support from dynatrace is great.
Ease of deployment in kubernetes means you can focus on cultural changes rather than tech deployment
What do you dislike about the product?
Currently migrating from classic apps to new. This can lead to some confusion.
What problems is the product solving and how is that benefiting you?
Allowing default view of services. Giving devs more time to build and less time needed implementing observability
Provides a comprehensive view by integrating with other monitoring systems
What is our primary use case?
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This lowers the risk of product performance. Dynatrace has a good presence from an APM perspective, application performance perspective, where it can be easily configured.
There are many adapters and solutions available in the market. In every organization, like ours, there are a few more built-in adapters.
From an enterprise perspective, due to the higher cost, higher stability, and several considerations for high-level architecture, I take care of security perspectives, providing a stable solution.
For system integrators, it is good from an operational perspective since there are many SLAs, so larger organizations generally opt for tier one solutions where they can have fewer operational issues, avoiding SLA penalties.
What is most valuable?
Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems. Importantly, it delivers real-time insights.
Additionally, Dynatrace positively impacts my organization in various ways.
What needs improvement?
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
For how long have I used the solution?
I have used the solution for the last four years, just for four years only.
What do I think about the stability of the solution?
Stability depends on the deployment, the person deploying it, and how the configuration is done. Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic. This is a very relative term, and no software can exist alone at ninety-nine point nine percent. If the infrastructure doesn't support it, it cannot exist as standalone. Deployment location, whether in triple nine data centers, double nine data centers, or other types, also matters. If power is lost, stability is affected, depending on how it's deployed.
What do I think about the scalability of the solution?
Scalability is easy. All opportunities work on the agent number and server transactions that need monitoring. If you include those things, some are agent-based, and some are agentless. The monitoring is done based on licenses, like tier or enterprise licenses. It depends on what the client is looking for. If it's an enterprise, increasing the number of instances doesn’t pose problems.
How are customer service and support?
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a monitoring system itself. They have a good reputation, and the support is commendable. People are helpful, even with delivery and other related aspects. I use their excellent support system.
How would you rate customer service and support?
How was the initial setup?
Anand, this is reflective work. These setups are complex, meaning significant thought is required. It's a relative aspect, however, developers could have clearer insights. Today, products in the market are packaged, just requiring configuration. Collecting logs, tagging events, and other aspects are relatively straightforward and not considered complex.
What was our ROI?
Determining ROI is subjective. Monitoring is passive, merely aiding business processes and not active within them. ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events. Return on investment in predictive analytics and AI tools is minimal, given the passive nature of these systems.
Which other solutions did I evaluate?
Clients sometimes opt for alternatives based on budget constraints. If the budget is small, tier two solutions like Elasticsearch may be considered. It varies by location, like in Singapore, where tier two solutions are viable options.
What other advice do I have?
I give the solution nine out of ten. Enterprises typically choose Dynatrace, especially when the IT system budget is around a $100 to $200 million. Investing an additional $120 million makes sense. If your system is worth $50 million, the investment doesn’t exceed 1.2%. ROI considerations are tied to observability, dependent on how the business values these aspects.
