We use Dynatrace as an end-to-end monitoring solution to monitor all our cloud and on-premises infrastructure and applications. We use Dynatrace to monitor everything except storage, backup, and network devices. Our e-commerce front-end applications are completely monitored on Dynatrace.
Dynatrace Platform Subscription (DPS)
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A better application stack view
What do you like best about the product?
Dynatrace is good with detecting issues in realtime and notifying. I like the fact that you can see all impacted components using the map.
What do you dislike about the product?
I just do not like the pricing structure. the charge is per component enrolled
What problems is the product solving and how is that benefiting you?
Dynatrace has helped us to have a realtime view of issues on our Banks MobileApp. We can now observe degradation and start troubleshooting to resolve before customers begin to call in. With the use of the relationship map, you can actually tell which other services will be impacted
Used for end-to-end monitoring of cloud and on-premises infrastructure and applications
What is our primary use case?
What is most valuable?
I like the solution's tracing feature. There's a technology called PurePath in Dynatrace that helps us trace the end-to-end request for a service call. It starts tracing or capturing from the moment a user accesses our website, opens the browser, and clicks on login till it reaches our endpoint, the application server with the database server.
It will capture all the traces, including the number of requests, the response time, the number of calls made, the number of errors, and the root cause of each error. Dynatrace provides real user monitoring with APM.
What needs improvement?
Dynatrace is not great for network monitoring. Network monitoring can be done with a bit of customization. Although it provides end-to-end tracing from server to application, you don't get end-to-end tracing for network devices because it uses the SNMP protocol to discover them.
It will not get coordinated with the Dynatrace agent. That protocol is entirely different. It would be good if Dynatrace could come up with some feature that can help us pull the network tracing along with the application tracing. Dynatrace could improve the visualization part in log analytics because it is not as great as Splunk.
Dynatrace does very good monitoring for Azure cloud monitoring, but for GCP, it is not as great as Azure. The solution should improve from Google Cloud monitoring.
For how long have I used the solution?
I have been using Dynatrace for six years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
The solution's technical support is very good and very much available.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is very simple. You never get any monitoring tool as simple as Dynatrace. You just have to deploy one agent, and it's very straightforward.
What was our ROI?
Dynatrace is easy to install and manage. It is simple and saves a lot of time. It is quite easy to manage, and anyone with basic IT knowledge can be a Dynatrace administrator.
What's my experience with pricing, setup cost, and licensing?
Dynatrace is an expensive solution.
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a five out of ten.
Which other solutions did I evaluate?
Datadog is Dynatrace's main competitor. It is cheaper than Dynatrace. However, Datadog's instrumentation is manual and time-consuming, and it requires a lot of effort. In contrast, Dynatrace can be set up in half an hour. Setting up Datadog requires a lot of manual effort and is not as easy as Dynatrace. Presentation-wise, Datadog's look and feel are not as impressive as Dynatrace's.
What other advice do I have?
Technology keeps evolving. In my experience, we recently migrated our application from Azure VM to microservices hosted in Kubernetes. Some requirements were there, especially with GCP. Using the solution does not depend on the company size but on the requirement. Whoever uses an e-commerce ordering website must have Dynatrace. I would recommend Dynatrace to other users.
Overall, I rate the solution a nine out of ten.
Enhanced transparency and comprehensive insights with customizable observability
What is our primary use case?
We have been working with Dynatrace primarily for observability. We utilize the solution across various industries, including retail, financial services, insurance, and manufacturing. Our focus is to provide comprehensive monitoring and observability as part of our managed service provider (MSP) offerings. We offer extensive customization and value addition to the data provided by Dynatrace.
How has it helped my organization?
The solution enables us to deliver tailored services to our customers, including generating customized measurements, KPIs, and dashboards. This enhances our ability to provide detailed and valuable insights to our clients.
What is most valuable?
The observability provided by Dynatrace is extremely valuable. It allows us to achieve transparency and gain comprehensive insights into our operations.
What needs improvement?
The pricing model of Dynatrace is somewhat confusing. Currently, the industry is adapting to a consumption-based pricing model instead of a traditional licensing model, which might take some time to get used to.
For how long have I used the solution?
We have three years of experience working with Dynatrace.
What do I think about the scalability of the solution?
The scalability of Dynatrace is extremely easy.
How are customer service and support?
I cannot provide specific details about their technical support as I am not in charge of that aspect.
How would you rate customer service and support?
Positive
What was our ROI?
Our company adds substantial value to the solution, making the pricing fair and providing significant value-added services to our clients.
What's my experience with pricing, setup cost, and licensing?
The shift to a consumption-based pricing model from a licensing model is something new. Customers need to adapt to paying per consumption.
What other advice do I have?
The value of Dynatrace is in its observability feature, but understanding the pricing model can be intricate. Ensure you have a good grasp of how the consumption-based model works.
I'd rate the solution nine out of ten.
Working With Dynatrace Monitoring and Data Analysis Review
What do you like best about the product?
Dynatrace excels in API monitoring, data analysis, and business analysis, making it incredibly useful for our day-to-day operations. What stands out most is its ease of use and the number of features it offers. Despite being a powerful tool, the interface is intuitive, which made the implementation process smooth for our team. Its integration with our existing systems was seamless, and the platform offers great visibility into all data points. Customer support has been responsive and helpful, ensuring we get the most out of the tool. We use this daily to track the issue and successive sessions
What do you dislike about the product?
The only downside is that Dynatrace's pricing can be a bit on the higher side, especially for smaller teams or businesses just getting started. Additionally, while the platform is feature-rich, it can take some time to fully leverage all its capabilities. A more user-friendly onboarding experience would make it even better.
What problems is the product solving and how is that benefiting you?
Dynatrace has been incredibly helpful for our API monitoring and data/business analysis. It offers real-time insights into API performance, allowing us to quickly address any issues and minimize downtime. The platform also simplifies data analysis by automatically correlating information, helping us make faster, more informed decisions. With its seamless integration into our existing systems, Dynatrace has streamlined our workflows and enhanced overall productivity, enabling us to focus more on growth and less on troubleshooting.
Good experience
What do you like best about the product?
It was easy to use and looked very clean. Good UI and easy workflow. Provided analytics were also easy to understand.
What do you dislike about the product?
Some submenus were confusing, automations were a bit difficult
What problems is the product solving and how is that benefiting you?
It has made it easier to keep track of my full stack applications performance
Dynatrace is robust , tough competitor for other APM tools.
What do you like best about the product?
Best thing is Davis AI, Davis automatically detects customer-facing issues,its smart scape , using oneagents and activegates make its best out of others.
What do you dislike about the product?
Initially to use dynatrace may seem difficult as it is vast and we have multiple options and configurations to handle.
What problems is the product solving and how is that benefiting you?
Dynatrace really helps by giving me a clear view of everything happening in my IT environment, from applications to infrastructure. Its AI-driven insights and automatic discovery of system components make it easy to spot and fix issues quickly before they affect users. This means I can proactively manage performance, optimize speed, and ensure a smoother experience for everyone. The detailed metrics and diagnostics also make troubleshooting much faster and more efficient, which ultimately helps keep things running smoothly and reliably.
Used for application performance monitoring
What is our primary use case?
The solution is predominantly used for application performance monitoring.
What is most valuable?
The solution's most valuable features are AI and root cause analysis. These two features maintain a chain of dependencies so that everyone knows about the things that depend on each other across all the parts of this application.
What needs improvement?
The solution's user interface could be improved. Because of the browser metaphor, you must click multiple times, which is not as slick as a purpose-designed user interface.
For how long have I used the solution?
I have been using Dynatrace for a few years.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
APM and Observability through Dynatrace for a Leading Beauty Retailer
What do you like best about the product?
Dynatrace APM monitoring provides end to end visibility of your Application stack and all the integrations that it has which helps to troubleshoot issues and problems as they arrive. I have been a long time user of Dynatrace and the experience have been great. The new innovation and offerings they bring are very useful.
What do you dislike about the product?
The biggest challenge that we have with Dynatrace is in the process of Integration with Applications and Integrations which involves the usage of ActiveGatways. In this modern world, we feel it should be much seemless through the usage of API Keys etc.
What problems is the product solving and how is that benefiting you?
Dynatrace is our Enterprise main APM and Observability platform for getting the E2E visibility of everything going on in all of our Application Stacks. This gives tremendous helps to our DevOps and SRE teams who are tasked to keep these Applicatiions running and performing at scale.
CUTTING EDGE technology
What do you like best about the product?
Its give you answers to your questions in no timw
What do you dislike about the product?
Documenation is not so easy to navigate and find what you need
What problems is the product solving and how is that benefiting you?
Observability is clear and logs are in context
Dynatrace one platform for all of your monitoring needs
What do you like best about the product?
It is cost effective, easy to install, provides depth in custimazation.
What do you dislike about the product?
Live support can be hit or miss. Log platform features are lacking not as full featured.
What problems is the product solving and how is that benefiting you?
It allowed us to consoliadate on a single tool for monitoring alerting across all of our applications that were previously siloed into several different tools.
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