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Reviews from AWS customer

10 AWS reviews

External reviews

1,349 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    shawn k.

Effective Server Monitoring with Room for Improvement

  • January 28, 2026
  • Review provided by G2

What do you like best about the product?
I appreciate Dynatrace's ability to show saturation, memory saturation, and any issues causing those problems, which helps in monitoring and identifying infrastructure issues. Additionally, it integrates well with ServiceNow for creating problem tickets automatically.
What do you dislike about the product?
Database monitoring could be improved.
What problems is the product solving and how is that benefiting you?
I use Dynatrace for server monitoring, addressing infrastructure issues like saturation and memory. It helps diagnose SQL server problems, especially with bad data calls.


    lewie s.

All-in-One, Intuitive Portal for Monitoring Application and Platform Health

  • January 28, 2026
  • Review provided by G2

What do you like best about the product?
Dynatrace provides an all-encompassing, intuitive portal for monitoring application and platform health.
What do you dislike about the product?
Honestly, I’m very satisfied with my interactions with Dynatrace.
What problems is the product solving and how is that benefiting you?
As an AI Engineer, I’ve found that Dynatrace’s contribution to the OTEL spec makes agentic observability much easier to implement and work with.


    Pankaj B.

The #1 Observability Tool for Implementing and Monitoring Applications

  • January 13, 2026
  • Review provided by G2

What do you like best about the product?
Dynatrace is one of the powerful observability and infrastructure monitoring tools. It expands its capabilities with APM, DEM, and infra monitoring, along with support for databases and multiple cloud platforms. I use it daily to monitor applications and our cloud stack.

It has wide integration support with third-party tools, so we can integrate and monitor almost everything in Dynatrace. They also provide active customer support, helping us when we get stuck and resolving our problems and issues.

We can monitor our application’s golden metrics, such as logs, metrics, traces, and events, along with CPU, memory, disk, and other infrastructure metrics. Overall, it’s one of the best and most user-friendly tools to monitor and secure our applications.
What do you dislike about the product?
There’s nothing to dislike. It’s the number 1 observability tool to use, implement, and monitor applications.
What problems is the product solving and how is that benefiting you?
In Dynatrace, we can set up alerts based on anomalies as well as static thresholds. It can notify you before your application goes down, or when any issue occurs, helping you keep things secure. We can also set service-level boundaries for SLA, SLO, and SLI. In addition, we can create multiple dashboards for the DevOps team to keep an eye on the application’s performance. Overall, it helps you secure your application and address problems before it goes down.


    Retail

Outstanding APM Solution for Seamless Application Monitoring

  • December 25, 2025
  • Review provided by G2

What do you like best about the product?
Dynatrace proved to be an excellent APM tool for applications that had integrated Dynatrace agents into their infrastructure, enabling effective monitoring and tracking.
What do you dislike about the product?
The support for monitoring and tracking traffic for applications hosted in the cloud feels somewhat cumbersome.
What problems is the product solving and how is that benefiting you?
It is likely that this product offers support for applications that are hosted in the cloud.


    Information Technology and Services

Best observability tool in the market.

  • October 06, 2025
  • Review provided by G2

What do you like best about the product?
The implementation process is simple, and the user interface is highly intuitive, which makes it easy to use even for newcomers to the platform. The product keeps up with market trends by consistently adding new features and offering frequent updates. Customer support is very responsive when it comes to addressing critical issues. Additionally, it integrates well with various third-party platforms, including ServiceNow, PagerDuty, and Microsoft Teams for alert notifications.
What do you dislike about the product?
So far, in my work experience, I haven't encountered anything noteworthy.
What problems is the product solving and how is that benefiting you?
The AI analysis of Davis is very good and almost accurate to find the root cause entities which helps to reduce the MTTR for the incident for most of the cases, also the Dashboards are now user interactive with new features like Notebook and Davis AI forecasting.


    reviewer1246755

Comprehensive monitoring and analysis streamline performance testing and diagnosis

  • August 04, 2025
  • Review from a verified AWS customer

What is our primary use case?

Whenever we do any kind of performance or load testing with Dynatrace, we monitor the environment using service dashboards, deep distribution tracing, analyzing response time hotspots, method hotspots, and understanding the service flow while correlating all this with our load testing results and sharing the feedback with the stakeholders.

We don't use anything related to CI/CD on Dynatrace, but we use it through LoadRunner Enterprise.

What is most valuable?

I find the classic service analysis, service analysis, distribution tracing, and the technology stack that it shows most valuable about Dynatrace, along with the Scape View. I'm unable to pronounce the exact name, but there is a Scaped View, Scaled View, or Scape View where I can see all the environments and how they are configured.

We use AI-powered anomaly detection from Dynatrace, specifically Davis AI log analysis.

The effectiveness of Dynatrace's user experience monitoring is very useful.

I'm using Dynatrace for full-stack monitoring.

What needs improvement?

I think Dynatrace almost looks good, but I believe we should improve how we can integrate with AI. I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff. I don't see those monitoring capabilities for NVIDIA chips, NPUs, GPUs, or anything similar, and maybe it has them, but unfortunately, I lack the knowledge to understand where I can view all those things.

For how long have I used the solution?

I've been working with Dynatrace for nearly five years.

What do I think about the stability of the solution?

I would rate the stability of Dynatrace approximately between nine and ten.

What do I think about the scalability of the solution?

The ability to scale and expand in Dynatrace rates around nine to ten altogether.

How are customer service and support?

For Dynatrace tech support, we have a dedicated team here, which is easily reachable, so I rate it around nine to ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm not using AppDynamics currently. We used to use it, but now we are using Dynatrace. I moved to Dynatrace completely from AppDynamics.

How was the initial setup?

Dynatrace is basically set up by a Dynatrace admin. OneAgent is installed on one machine, and the entire thing gets monitored through Dynatrace.

Which other solutions did I evaluate?

JMeter and BlazeMeter are the other vendors I'm working with. I'm only using JMeter from Apache, not using Tomcat or something similar.

What other advice do I have?

The main benefit of Dynatrace is that it's easy to understand where exactly the issue is. When you see the PurePath, you know which particular machine or hop the application is having an issue with, allowing us to easily drill down to what is happening with the application. If something is happening on the UI, you want to understand what's wrong with the request, and to do that, you need to analyze Dynatrace to easily understand the root cause and where exactly you're seeing the issue.

The Dynatrace license is at the client's location; the client has purchased it, and we just use it.

Without any doubt, Dynatrace is preferable compared to AppDynamics. The main reason why Dynatrace is better is that you can see everything in one go; it includes log analysis, AWS analysis, component level analysis, PurePaths, distribution tracing, real user metrics, mobile metrics, all in one particular tool, one solution.

On a scale of 1-10, I rate Dynatrace a 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Sagar S.

Dynatrace: A Smart, All-in-One Monitoring Solution

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Honestly, Dynatrace kinda blew my mind with how simple it is to get rolling, considering the beast it is under the hood. Setup? Barely broke a sweat—super clear docs, and the UI’s not a labyrinth, which is rare for stuff this technical. I’m in there all the time, poking around because, let’s be real, it’s loaded. Full-stack monitoring, peeking at user experience, whatever—I can pretty much do it all.

Plugging it into other tools? Piece of cake. Cloud stuff, CI/CD pipelines, Slack or whatever you’re using—it just clicks together. I haven’t needed support much (thankfully), but the couple times I did, they actually answered fast and knew what they were talking about. Wild.

The real user monitoring? Total game-changer. You get to see what actual people are doing, live—not just boring stats. And session replay? It’s like CSI for user journeys. I can finally figure out what made someone rage-quit.

The metrics are super detailed, too. Response times, error rates, Apdex—so you can keep tabs on whether things are cruising or crashing. Plus, if you’re into synthetic checks, custom dashboards, or just wanna nerd out over deep-dive data from the infrastructure all the way up to the front-end, it’s all there. No joke, it’s like peeking under the hood of the whole operation.
What do you dislike about the product?
Man, jumping into this thing? Kinda feels like being tossed into the deep end without floaties. The learning curve’s no joke, especially if you’re brand new. And don’t even get me started on the price—it’s kinda steep, honestly. Not really friendly if you’re running on a shoestring budget or if your team’s tiny. Oh, and those dashboards? They throw so much info at you, it’s like staring at a Where’s Waldo page, but with graphs. If you don’t tweak ‘em, you’ll drown in the chaos. Plus, sometimes they take forever to load. Like, go-make-a-coffee slow. Not exactly a vibe.
What problems is the product solving and how is that benefiting you?
Let me tell ya, Dynatrace is kind of a lifesaver. Seriously, it untangles so many headaches across our tech mess—it keeps tabs on basically everything. When it comes to our websites and apps, it’s like having x-ray vision: we see load times, errors, the whole user experience in real time. No more waiting for angry customer emails; we can squash problems before they blow up.

Now, session replay? Total game changer. Sometimes I swear users find new ways to break things, but with replay, we can actually watch what happened—like “oh, THAT’S why the button didn’t work.” No more wild guessing on the front-end stuff.

And then, on the infrastructure side, it doesn’t just stop at the basics. It’s got its hooks in our containers, networks, even the big enterprise machines. We get this bird’s-eye view of how everything connects and runs. Dependencies, bottlenecks, weird blips—you name it, we spot it.

The alerting and log stuff is slick too. We don’t have to bounce between a million tools to figure out what’s on fire. It just lets us know, “Hey, go fix this right now.” So yeah, everything’s in one spot, and it just makes keeping our digital world running a whole lot less stressful. If something goes sideways, we’re on it before anyone even notices.


    Mohd S.

Really great tool for system stats monitoring

  • June 27, 2025
  • Review provided by G2

What do you like best about the product?
Get pure path to find the cause of system slowness.
What do you dislike about the product?
Make system slower at times due to lot of logger.
What problems is the product solving and how is that benefiting you?
Application monitoring to find the system slowness and requests taking more time to serve.


    Geoffrey K.

I've seen a few tools but Dynatrace is a keeper!

  • March 26, 2025
  • Review provided by G2

What do you like best about the product?
The technology stack they support and the insights you get out of them
What do you dislike about the product?
The fact that in quite some cases the documentation isn't up to date whih leads up to unessary support tickets.
What problems is the product solving and how is that benefiting you?
In general the MTTR is far lower then before. This helps us to keep incident cost lower then before. Furhtermore we use it troughout DTAP and try to identify issues as early as possible.


    Computer Software

Best tool for Operations and Alerts

  • February 27, 2025
  • Review provided by G2

What do you like best about the product?
In my organization dynatrace is basically used for creating dashboards,creating alerts and is best tool in terms of operations.
What do you dislike about the product?
So far i dont see any drawback with dynatrace
What problems is the product solving and how is that benefiting you?
Mainly we use dynatrace for creating dashboards from logs and creating alerts which will benefit whenever an issue or error occurs