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Safety Incident Tracking
What do you like best about the product?
The system was easy to set up, learn, and use.
What do you dislike about the product?
Reporting could be more robust and with simple pre-canned reports.
What problems is the product solving and how is that benefiting you?
Much better way to collect incident information and trend data. This enables our organization to craft smarter risk management strategies.
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I-Sight provides a great platform and are always responsive
What do you like best about the product?
I like the people I work with at i-Sight
What do you dislike about the product?
I would prefer more one on one communication vs, strictly via their ticketing system.
What problems is the product solving and how is that benefiting you?
i-Sight provides the solutions platform for our internal Ombuds concern reporting system. Going with a SaaS provider like i-Sight has reduce infrastructure and support complexity
Recommendations to others considering the product:
Better Reporting interface. I would like to use Tableau instead of YellowFin.
Well Organized and Suitable for my purposes
What do you like best about the product?
I appreciate the ease of locating the cases we need by either date, case assignment, current, non current, substantiated or non substantiated.
What do you dislike about the product?
I don't like that when I organize the setting to view certain cases I can't go back to it. I would have to record the query again to access the information I originally needed.
What problems is the product solving and how is that benefiting you?
For my current job, I am using I-sight to track sexual and non sexual allegations with in a specific organization. I have realized that I can archive old cases and I can track the cases by any query.
Recommendations to others considering the product:
I think i-Sight can conform to whatever services you need. I can access numerous cases, determine ratios, and search pretty much any query needed to assure my work is being done.
My dislikes are I cannot keep a query open, If I try to search for example, current cases, unaasigned as of today's date, I can absoluetly do that. How ever when I click on a specific case under the under the query: current cases, unaasigned as of today's date and I decide to edit that case under that query and save, I can not press the back button or there isnt a return to query button to get me back to current cases, unaasigned as of today's date or any other specified date, because it goes back to the default search scree. So I would have re enter the query to see the current cases.
My dislikes are I cannot keep a query open, If I try to search for example, current cases, unaasigned as of today's date, I can absoluetly do that. How ever when I click on a specific case under the under the query: current cases, unaasigned as of today's date and I decide to edit that case under that query and save, I can not press the back button or there isnt a return to query button to get me back to current cases, unaasigned as of today's date or any other specified date, because it goes back to the default search scree. So I would have re enter the query to see the current cases.
i-Sight has allowed us to upgrade our Complaint tracking system to track details & store documents.
What do you like best about the product?
Clean user interface makes it easy for user to navigate and complete data capture.
What do you dislike about the product?
Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution.
What problems is the product solving and how is that benefiting you?
We have been able to consolidate our Complaint and other case tracking into a single system. The ability to automate workflow has been a great benefit to us.
The personnel at i-Sight are always accommodating, informative and a pleasure to deal with.
What do you like best about the product?
The technical expertise and the knowledge of the developers are second to none. I have learned a great deal about coding requirements and report generation. I truly have a great deal of respect for work done by i-Sight. Additionally, the personnel are easy to deal with and they are able to break down technical jargon and specifications in a way for me to comprehend and grasp what can be done.
What do you dislike about the product?
Sometimes there is a learning curve required to properly grasp the complexity of what is required to have my requests implemented. However, I know that I can always count on i-Sight to properly educate, inform and guide me. This definitely takes one less stress out of my position.
What problems is the product solving and how is that benefiting you?
I-Sight platform is essential to my ability to work effectively. The fields on our database have been modified to adapt to our working needs. The simplicity and ease of the system allows me to be highly productive. Simply put, I could not do my job without i-Sight.
Recommendations to others considering the product:
Be specific about your needs and understand what can or cannot be done. Be informed and ask questions.
Getting i-Sight off the Ground
What do you like best about the product?
Ability to assign, manage, link cases and track data from initiation to termination. Also, beginning to understand reporting and how i-Sight can export data
What do you dislike about the product?
UI/GUI, reliability -- too many difficulties with users abilities to access the program; limited assistance that I can provide as an administrator.
What problems is the product solving and how is that benefiting you?
i-Sight is a great management and tracking tool, and has helped us manage case assignments while serving as a backup to our paper files. I was brought in after its initial rollout in our department, and have been trying to make the most use of it in my time here. There have been hiccups regarding user logins and permissions, but the technical team has been responsive and helpful. I look forward to learning more about how to best use i-Sight here, and what services and abilities there may be for us to grow.
Great product and great support
What do you like best about the product?
I like that it is very functional for tracking investigations and it is web-based so all of my employees are able to communicate using this forum.
What do you dislike about the product?
I wish that it was more customizable and the dashboards were more user friendly. I wish that I could customize the dashboard using our company's or industry's specific jargon.
What problems is the product solving and how is that benefiting you?
Due to lack of resources, I have not been able to get into and using in all of our markets, however, this was implemented to make sure that we had a consistent way to track and record our investigations. We have not seen many benefits as of yet.
Recommendations to others considering the product:
I would say that make sure that you understand the system and the functionality well prior to implementation as there are many little nuances that come up during the design process and if you do not understand completely then the system may not function as you were expecting.
i-Sight has been a great solution for us!
What do you like best about the product?
I greatly appreciate the flexibility of i-Sight. It has allowed us to merge several different solutions into one, gaining better business insights and streamlining how we collect information.
What do you dislike about the product?
At this time there has been no features that I dislike.
What problems is the product solving and how is that benefiting you?
i-Sight helps us collect information from our field based team members, and provides business insights based on that data that we collect. We can streamline the way we communicate data through workflows, set up reminders for triaging information and create better records of what actions were taken related to a specific incident.
Purchase and Implementation of i-Sight.
What do you like best about the product?
Solution is very user friendly. Customer control over minor customization if very useful.
What do you dislike about the product?
Can't edit uploaded files in the solution itself. You need to download them, then edit and re-upload.
What problems is the product solving and how is that benefiting you?
Fraud case management is required for our business. Increased user efficiency and better document management.
Ideal for small enterprise new to metrics
What do you like best about the product?
Simple tool for organizations expanding their reach in analytics. The team (while small) is attentive to changes and modifications needed along the way.
What do you dislike about the product?
The implementation could be a little smoother- I have implemented many large scale products and if I did not have the experience to ask the questions I have.. I'm not sure of the outcomes.
What problems is the product solving and how is that benefiting you?
Better tracking of employee relations and leave benefits. No longer need to remember a universal investigation format- we now have system based- continuity with nuances that are important to our cases.
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