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IBM Security QRadar SOAR

IBM Software | 1

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External reviews

58 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Financial Services

Extremely positive experience implementing i-Sight!

  • January 25, 2019
  • Review provided by G2

What do you like best about the product?
The implementation team at iSight was phenomenal -- they made sure to help us design a solution that not only met our business needs, but would also deliver the best possible long-term results. The solution is extremely configurable to meet your needs, which is why it was such a great fit for our organization. Additionally, working with the i-Sight implementation team allowed us to streamline/simplify some of our more complex processes to ensure consistency in our processes and how the solution captured them (but still allowed for the design flexibility required for some of our one-off regional requirements).
What do you dislike about the product?
Our users have had some challenges learning and understanding the Yellowfin reporting solution associated with iSight. Reporting could not be available until the end of the implementation (due to the way the solution build works, which I imagine is common for any sort of case management tool). However, because we couldn't access the reporting until go-live, we were far less comfortable with it than we were with the iSight tool itself, which we had ample experience with by the time we were live (as iSight follows an exceptional, Agile-style implementation approach). That being said, the iSight and Yellowfin teams were extremely accommodating post go-live and willing to support any reporting training needs or questions that we had.
What problems is the product solving and how is that benefiting you?
i-Sight allows us to capture and monitor Employee Relations investigations, medical accommodations and Data Privacy breach incidents in real-time (throughout the life cycle), ensuring all necessary tasks are completed appropriately throughout the process. Additionally, the solution allows us to retain necessary history and identify trends that we can now proactively address, preventing risk and ultimately saving the organization money.
Recommendations to others considering the product:
We chose iSight because we wanted to carve out our highly confidential Employee Relations, Medical Accommodations and Data Privacy tasks into a niche solution that an extremely limited audience could access. I highly recommend iSight for the deployment of a tool that can support these processes -- the solution itself is wonderful, intuitive and modern, and iSight has an incredible group of consultants to help you build, design and deploy the tool so it meets all of your needs!

    Scott B.

i-Sight is great

  • January 25, 2019
  • Review verified by G2

What do you like best about the product?
The ability to customize and scale the solution to meet our needs.
What do you dislike about the product?
There is nothing we dislike about the product.
What problems is the product solving and how is that benefiting you?
the tracking, storage and retrieval of employee relations data

    Dallin G.

Customization is King

  • January 25, 2019
  • Review provided by G2

What do you like best about the product?
i-Sight has saved several of the pain points we had with our previous system. Through the customization options, we have a significantly more insight into our cases.
What do you dislike about the product?
The email function is lacking and the reporting system isn't as user friendly as we would like.
What problems is the product solving and how is that benefiting you?
At USANA, i-Sight is used as the case management system for all distributor compliance related cases. As our department has grown rapidly, we needed a system that could keep up. i-Sight provided us with the access and transparency we need to manage and analyze case work while ensuring the confidentiality necessary.

    Higher Education

First year in use

  • January 25, 2019
  • Review provided by G2

What do you like best about the product?
It is fairly easy to customize. Easy to add fields or tags to the system. Also the system is easy to use in most aspects, The ease of adding cases allows for reduced work time and the ability to store letter templates in the system helps greatly. The reporting feature is very robust (although see below).
What do you dislike about the product?
Yellowfin is an amazing reporting tool that is difficult to use. More training videos on Yellowfin would be helpful. I wish emails coming from i-sight could be masked to look like the email address of the user sending it so it comes from the institution email and not an i-sight email. The search function could be expanded.
What problems is the product solving and how is that benefiting you?
Harassment and discrimination investigations.

    Banking

Efficiency and Flexibility

  • January 25, 2019
  • Review verified by G2

What do you like best about the product?
Integration with External bodies enable an efficient case management flow, and the reporting environment is dynamic and allows on-demand and specific data.
What do you dislike about the product?
Nothing comes to mind - any issues we have had are dealt with quickly and professionally
What problems is the product solving and how is that benefiting you?
Case management flows between different areas of the complaint resolution process

    Chris B.

Couldn't Found Better

  • January 25, 2019
  • Review verified by G2

What do you like best about the product?
The reporting model is off the charts for my needs as a governmental agency. No one loves statistics more than governmental agency and I can run reports in seconds when requested.
What do you dislike about the product?
Nothing really, but not being able to use certain WORD functionality can be an issue at times because I need to produce quality documents and sometimes that is problematic.
What problems is the product solving and how is that benefiting you?
We had so many fraud referrals we couldn't "see the forest because of the trees" and we had cases dying in file cabinets and in peoples offices. Also, it assisted in us developing ONE nomenclature for an office that it been formed from 3 different departments.
Recommendations to others considering the product:
Love the ease of use, very reliable and stable, and cannot beat it for the money.

    Hospital & Health Care

tech support

  • October 02, 2018
  • Review provided by G2

What do you like best about the product?
Tech support is available for troubleshooting and very helpful with questions and solutions to glitches.
What do you dislike about the product?
There is nothing I would indicate as unsatisfactory
What problems is the product solving and how is that benefiting you?
resolved problems as they occur quickly
Recommendations to others considering the product:
Improve reports and user friendly set up and modification of reports/custom

    International Affairs

It is a very useful software but can be made more user friendly

  • December 01, 2017
  • Review provided by G2

What do you like best about the product?
It is a very detailed software with multiple features and very secure
What do you dislike about the product?
Not so user friendly. Some things require extra effort
What problems is the product solving and how is that benefiting you?
I am using i-sight to maintain case file. It provides good storage space and is secure.

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