We utilize SentinelOne Singularity for endpoint malware protection and to gain visibility into threats across the network.

SentinelOne Singularity has the potential to ingest and correlate data across our security solutions.

Ranger provides network and asset visibility.

Ranger saves us time by not having to make changes to our hardware and systems.

Ranger helps prevent vulnerable devices from being compromised.

SentinelOne Singularity assisted our organization by saving deployment time and decreasing the volume of support calls.

Singularity helps reduce the number of alerts.

Singularity has helped our staff free up around 15 minutes of their time to focus on other projects.

It has reduced our MTTD.

It has helped our organization save costs through time savings.

The most valuable features include the agent installation and update processes.

The UI appears to be flat, and I wish to have the ability to customize it with features and buttons that are tailored to our needs.

I have been using SentinelOne Singularity Complete for seven months.

SentinelOne Singularity is stable. We have not experienced any crashes or downtime.

SentinelOne Singularity scaled easily in terms of deployment. We haven't experienced any performance issues, whether it's installed on a higher-end machine or a low-end machine. SentinelOne Singularity has been excellent.

We faced issues with our previous endpoint solution, Panda Adaptive Defense 360. SentinelOne Singularity seemed to be a more reliable and easier-to-manage alternative. Panda Adaptive Defense 360 caused significant downtime during deployments and updates.

The initial setup was straightforward. The deployment required three people.

The implementation was completed in-house.

We assessed McAfee, Trend Micro, and BlackBerry. We opted for SentinelOne Singularity due to its smaller footprint and more efficient software that uses fewer resources.

I rate SentinelOne Singularity a nine out of ten.

SentinelOne Singularity is a mature product.

Maintenance is necessary only when we are periodically carrying out updates.

Having a vendor like SentinelOne is crucial for a solid security strategy, as we aim for a product that seamlessly caters to both the IT department and end users. We intend to avoid exacerbating issues more than resolving them. Therefore, I believe SentinelOne is a suitable solution for us – easy to deploy and maintain on a daily basis.

I suggest trying out SentinelOne Singularity and comparing it to more traditional security vendors. SentinelOne Singularity offers a slightly distinct approach, but it's an effective method.

We have deployed SentinelOne Singularity on each end-user machine, as well as on the majority of our servers, utilizing it as an antivirus solution. Additionally, we employ SentinelOne Vigilance for our Security Operations Center. Moreover, we extensively utilize this solution across all our machines for tasks such as inventory control, asset tracking, and software monitoring. Furthermore, we have incorporated Ranger AD to enhance security within our active directory setup.

We use Ranger and Ranger AD. We incorporate the data from our SentinelOne Singularity into our SIEM. Moreover, in terms of Ranger, they are both accessible through the same console. When I click, the information is readily available. It's quite straightforward. Furthermore, concerning the transmission of logs to our SIEM, I don't believe we've ever encountered any problems with the initial setup or ongoing functionality.

Ranger offers visibility into our network and assets, which is quite significant. While other tools are available, having this functionality integrated is advantageous since we have it incorporated into a couple of our tools. This covers everything from our switches onward; although there are different options available, Ranger stands out because we are already using Singularity for other purposes. Hence, having it included is beneficial. While it may not be a decisive feature, it's something we always keep enabled.

It is important that Ranger does not necessitate new agents, hardware, or network changes. The fact that it's present, and functions seamlessly, alleviates any need for concern on my part. Furthermore, it effectively identifies new elements.

SentinelOne Singularity Complete has helped improve our response time. In areas where we don't have twenty-four-seven support, VigilanceOne will take over. We use VigilanceOne through SentinelOne, and it ensures constant monitoring. This makes me feel more at ease, knowing that there's continuous surveillance. With the addition of Ranger, Ranger AD, and VigilanceOne, I believe we have gained better insight into our entire network. This combination offers us an added layer of comfort.

It has helped reduce our MTTD and MTTR.

It has helped reduce our risk overall.

SentinelOne Singularity Complete is exceptionally proficient at alerting and identifying any anomalies or unusual behaviors on the machines. While we do encounter false positives, it has successfully detected several instances of malicious activities on the machines. Having the capability to gain insights across our network, observe all our machines, and have a centralized view of what's protected and where things are is incredibly advantageous.

The process of uninstalling and reinstalling older agent updates needs improvement. I am aware that the newer versions of SentinelOne that they have been working on are more effective. One of our major frustrations arises when we attempt to remove SentinelOne Singularity Complete from a machine and it only partially uninstalls.

The initial tier of support, when we call or engage with them in conversation, assigns a representative to assist us. However, we have occasionally encountered difficulties with the initial person, either due to their lack of knowledge or failure to follow through. In such cases, we have had to seek assistance from others or navigate through basic support on our own. Despite this, it appears that everything is progressing in the right direction. This is why we chose to renew our contract with them and even expand our range of products with their company.

I have been using SentinelOne Singularity Complete for three years.

I would rate the stability a nine out of ten.

I would rate the scalability a ten out of ten.

My feelings are moderate towards the technical support.

Neutral

We had Sophos Intercept X Advanced Cloud Security initially. We had acquired all these tools through a different program. Despite having these tools, a virus managed to get through and bypass all our defenses. This is why we opted for SentinelOne Singularity Complete – we wanted to test the effectiveness of the AI-based approach compared to the traditional signature-based method.

The initial setup was quite straightforward. During the initial phases of deployment, we had a couple of helpful individuals assisting us with the solution deployment, which resulted in a relatively smooth process.

The deployment was carried out by two administrators collaborating with one or two individuals from SentinelOne. Subsequently, we needed to initiate the installation and verify the installs. Consequently, I assembled a team of technicians for this task as well. To be specific, there were around two administrators and possibly four to six technicians dedicated to checking and ensuring the proper functionality of the setup. This was necessary due to the replacement of the old solution across twelve hundred machines within a limited timeframe.

The implementation was completed in-house.

I believe that the current pricing and licensing structure is fair. While it may not be a budget-friendly solution, I think it's reasonable considering what we are receiving.

We evaluated other solutions through online research, but we were recommended SentinelOne Singularity Complete by a company with which we were collaborating. Since the solution performed effectively during our cleanup process, we decided to continue using it.

I would rate SentinelOne Singularity Complete a nine out of ten.

SentinelOne Singularity Complete has matured over the last two years and is a more complete product.

Moderate maintenance is required to keep up with the end users.

I do consider SentinelOne a partner. I do believe that their program is developing, but I wouldn't use them for all purposes everywhere. This is due to my mindset. Nonetheless, I do perceive that SentinelOne is increasingly becoming more of a partner.

Initially, we had only detection and response on each endpoint where we installed the agent. Now, we are expanding from detection and response to action. For example, if it finds something on the endpoint, it will not only detect and report it, but it will also respond and block it or isolate the endpoint.

It's all about protecting our endpoints and devices, including servers, Windows and Mac machines, whether laptops or desktops.

As a security guy, I don't need to have a VMware or Windows expert help me deploy this environment because it's purely cloud-based.

We had Trend Micro with an on-prem server from which we were pushing updates on a daily basis. We have connectivity between our head office and regional offices, but if that connection was overutilized, those updates would not be pushed in a timely manner. Now we don't have that issue. A laptop, for example, just pulls the updates automatically, and they don't need to come through a congested connection.

Overall, it has reduced our risk by 50 to 60 percent.

It is purely cloud-based, meaning you don't need to have something installed, such as a server on-prem. You have cloud management and can access it from anywhere, with integration with SSO, with one click. It's also very lightweight. It provides granular control as it is cloud-based, and there is no on-prem hardware or software to manage.

It protects against malware, suspicious activities, and suspicious people on the endpoint itself. The endpoint can be a user machine, a server, or an IoT device.

Another feature I like is that when there are indicators of compromise, such as hash files, IP addresses, or domain names, you can add them straight away with one click, and, boom, everyone will have them blocked right away.

The detection is very good and very fast. Once we install it, files or malicious software that are installed on the system are quarantined or deleted right away. The response is also fast.

We have many old machines with outdated software that have been compromised, with malicious software installed on them. It detects all these issues, including that the software is not updated and that they have all these malicious files. It helps us identify those endpoints. All those machines are sent to be upgraded and to have things removed or installed—whatever actions are needed. And for servers that are running software for the business and that can't be upgraded on-the-fly, isolated, or shut down right away, we create an isolated network for them and give access only to the particular users who need them.

Since SentinelOne Hologram was an Attivo Networks product acquired by Microsoft, I have to install a different agent on endpoints for that product. It would be better if the same SentinelOne agent could be used for both the EDR and deception technology. I don't want to have to install an additional agent on all 5,000 of our endpoints. If the SentinelOne EDR agent could be used for both Hologram and SentinelOne, that would be ideal.

It's been a year since we started using this product. We recently extended it to XDR for instant response. We have expanded with SentinelOne EDR.

It is very stable. So far, we haven't faced an issue.

The scalability is a nine out of 10.

The support is excellent.

As a strategic security partner they are a nine out of 10.

Positive

We tried CrowdStrike. The issue with it was that it was not compatible with older iOS and Windows OSes. We have some old servers in our data center that are now undergoing a migration process. On top of that, we have some Windows machines that are running on Windows 8, and it did not support them. We had to switch to SentinelOne since it supports those clients. CrowdStrike is also a very expensive solution.

Trend Micro is not smart; sometimes it's unable to detect malicious files.

SentinelOne is faster. It scans and detects issues and vulnerabilities on endpoints in real time. That's the main thing you look for when it comes to EDR.

The initial deployment was straightforward and simple for us. We just needed to install the agent on the end-user machines, open communication to their cloud URLs through our firewalls, and do some initial configuration on the console with help from their team.

We have a hybrid structure, not only on-prem. We have services running in the cloud as well as on-prem. We have multiple locations across regions and in different countries.

It's not difficult to maintain since it's purely on the cloud. If there are updates, they notify us. That is the maintenance activity. They update our services. Once all the environments move to the cloud, we won't need to worry about maintenance anymore. It depends on the vendor; there's nothing much to do on our end. They push any end-user updates, or they make them available to us and we push them out from the console.

It was not done in-house. We worked directly with SentinelOne support. They provided trial versions for two to three months and assigned SentinelOne engineers to help deploy it on some machines as a PoC. There were three or four people involved in total, including their engineers. After that PoC we bought the product.

We have a SOC solution as well, and we are trying to integrate playbooks. With the SIEM solution, we are able to run multiple playbooks without issues. Using our proxy gateway and detection technology, we have pretty good options to create playbooks without any hard configuration.

The quality and maturity of the solution are excellent. I would recommend SentinelOne.

The solution provides endpoint protection for all our desktops, laptops, and servers. We also use it for some of the firewalls on the endpoints. We are also doing asset discovery for devices.

Tracking down which devices don't currently have SentinelOne on them is the most valuable feature of the product. So, we can push SentinelOne onto those devices.

Recently, the vendor took away my ability to create a ticket, mostly because we're in an MSSP environment. It has created a lot of extra hoops to jump through. I recently had a single sign-on issue on the console. I had to go through my MSSP. It took a month and a half to two months to get any resolution on it because my MSSP can't test our single sign-on. They don't have an account in that system. It has been very detrimental to effectively solving issues. I understand that the vendor does not want the clients of the clients submitting tickets. However, when I'm the one who's doing the majority of the work inside of SentinelOne, removing that from my ability has been very inconvenient.

The filtering features of the application management console could be improved. If I search for applications that shouldn't be installed on our endpoints, filtering is not the most straightforward process. Running through the search process takes a lot of time and effort. It would be hugely beneficial if the tool blacklists the applications that are not allowed to be installed. It would help with the management of unapproved applications or malicious applications that might be installed.

The automated agent upgrade system could use a little bit more fine-tuning. The maintenance windows must be a little bit more robust. I have to manually set what agent we're pushing each time we want to change instead of asking the tool to do N-1 for agent upgrades. It's automatic, but it's not quite automatic.

I have been using the solution for two years.

We've had fewer issues with stability recently, mostly because they made some changes to the actual agents. Shadow copies were filling up the drives and causing some crashes. However, the more recent agents have been much more stable, which has been wonderful.

The tool is very scalable. If we use all of our agents, it's very easy to ask the vendor to add more agents to our license. They get that taken care of, which is really nice. It's been very easy to change and modify groups as we need to.

Exclusions have been very straightforward. I would love to see the exclusions to look at the machines in a group and inform us when we have exclusions that are not found in the directories on the machines. It will help with the removal of redundant or unused exclusions. It will remove some of that risk.

I don't have access to create tickets. The vendor removed the ability. I need to talk with our MSSP for support. They sometimes send us support articles that we already have access to. It takes an extra three to four days to get things resolved. In the most recent case, it was a month and a half.

We used Symantec Endpoint Protection before. We switched to SentinelOne Singularity Complete because Symantec Endpoint Protection was very old and was not being updated by Broadcom anymore. It was not as effective in terms of reporting. It was very clunky. So we were looking for something new and a little bit easier to work with than what we had at the time.

The initial deployment was pretty straightforward from my perspective. We were able to take the package and deploy it, which made it really easy to get it on all of our endpoints. About ten people were involved in the deployment.

Our MSSP helped us do the deployment. We used the asset management tool Ivanti to push out the agents.

The pricing is packaged in with our MSSP. The cost of endpoint protection is fairly reasonable. Some of the other systems are a little expensive, but there's still value behind them. It's pretty close to what I would expect.

We haven't stepped into other integrations quite yet. We're looking to explore it next year. We're trying to rebuild our security stack. The endpoint protection was one big step. We're planning on expanding a little bit more. I love that it is pretty straightforward to connect between different systems. It makes my life a little easier.

The solution’s ability to ingest and correlate across our security solutions is nice. We haven't done much of that with our systems yet, but having one source of truth to look at all those different pieces is hugely beneficial because we have a very small team. Anything that allows us to connect all the dots and pieces makes our lives really easy.

We're rebuilding our security stack from scratch. We do not have to get many other solutions because much information is built into Singularity Complete. We did a POC of the Ranger functionality for a little bit of time. Ranger's network and asset visibility are about the same as in Rogues.

The automation would be great if I didn't have to create a couple of extra security holes by opening up ports on our devices. So we've gone back to using just Rogues rather than Ranger because there isn't a lot of added value for that extra piece. I can take the whole list, export it, and take it to one of our other solutions and have the agent pushed from there.

It is nice that Ranger requires no new agents, hardware, or network changes for most of the part. If we're going to automate the installation process from another Ranger agent, it will require opening up some extra security holes. I don't love that part. I love that it discovers assets that don't have SentinelOne but could potentially have SentinelOne. It has been beneficial to us.

We like Ranger because it helps find the missing pieces. We must ensure that we're not going over on our licenses, but it helps us discover the devices in our network and how we can better protect the environment. It also gives us an inventory of devices. If they are vendor devices, we can go to our vendors and ask them why the devices have old software versions.

The product has done a much better job of giving us high-fidelity information. The system that we had before was old and antiquated and did not work well. We are getting better-quality alerts. The solution has helped free up our staff for other projects and tasks. All the information is in one place, and a lot of the system has been automated for us. The tool resolves threats almost instantaneously for us. It's hugely beneficial for a very small team.

The product has helped reduce our mean time to detect. It is a lot better at discovering threats and mitigating them quickly than our previous solution. However, I wouldn't say that it's perfect. The solution has helped reduce our organization’s mean time to respond. We have a managed security service provider that's doing a lot of the research for us, but it's been very helpful for us to have the information.

The tool has helped us with a couple of audits that we've had. It has also helped us with some of our cyber insurance because we're able to give much better reporting compared to our previous solution. The reporting is available on the fly rather than us trying to go through multiple systems to try and get some information from it.

The product is easy to use. It is very easy to navigate around. The vendor has added features that we've wanted. It has made our lives quite a bit easier. People who want to buy the product must evaluate their exclusions ahead of time and understand what level of exclusion they need for each system. We spent the most time reevaluating exclusions for each server system.

It was not too big of a deal for our desktops and laptops. However, for some of those bigger systems, especially with us being a healthcare organization, ensuring we weren't impacting the end-user experience was central. For example, we have EMR, which is electronic medical records. If we impact that, it affects patient care, which in turn can be not great.

It was a very big jump for our process to go from monitor-only mode to full-protect mode. We allowed things to just sit there for a very long time and understand the changes in our environment.

Overall, I rate the solution an eight out of ten.

We use Singularity to protect our staff computers, the hospital network, and virtual machine servers. Singularity helps us ensure our environment is fully protected in light of the increasing cyberattacks hospitals face.  

Singularity's Ranger feature provides deep visibility. We implemented some rules, and Ranger scans the system based on the criteria we set. Ranger's ability to scan without agents or network changes is crucial because we want to minimize the number of changes needed on end-user machines. It's an excellent tool for minimizing risk and detecting threats before they disrupt our network.

The solution has decreased the number of alerts we see. We get notifications and email alerts that some user machines are compromised. Singularity does a good job with bad files and data, allowing us to tackle those threats before they become bigger problems.

Singularity has helped free up staff time. For example, it automatically updates virus definitions so we don't need to do that work manually. Singularity pulls the latest virus definitions on its own. It actively monitors our machines without us having to do anything.

It has reduced our mean time to detect by about 70 percent. Singularity has reduced the mean time to respond by roughly 90 percent because we can choose to respond to a threat by rolling back, deleting, or quarantining it. It greatly reduces our overall risk by about 30 percent. 

Singularity's rollback feature is one of the primary reasons we bought the product. If there's an attack on the machine, the system can automatically roll back the data and the hard drive of the machine that was attacked.

The interoperability is solid. We've integrated Google Authenticator with SentinelOne for multifactor authentication, so it works well. We also use Citrix multifactor authentication. It works well with our other systems. 

The performance could be better. Singularity lags a bit, and it's a resource-hungry application, so it takes a while to load. 

I have used Singularity for about a year.

I rate SentinelOne Singularity seven out of 10 for stability. The stability and performance could be better. 

Singularity is highly scalable. We can easily cover all our machines with it. 

I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much they can do before they just tell you to look at the documentation.

Neutral

The deployment was straightforward. We worked with a trainer and implementation specialist over at Sentinel. Four people from our team and one from the vendor were involved. After installation, the primary maintenance is ensuring the agents are deployed to the end-user machines. 

Singularity is fairly priced. 

I rate SentinelOne Singularity Complete eight out of 10. It's a high-quality product compared to what else is on the market. When implementing Singularity, it helps to organize your machines into groups like laptops, servers, and desktops and then push the agent to those groups separately.

In most cases, the product is used as an XDR or MDR for our customers internally as well. It is used for us to provide some customers with a light SOC service so we could also manage that solution. So as an example, if they don't have dedicated resources to look or monitor it offers that ability for them to do the monitoring for you or for some customers. That is very handy. But most of the time, we use it as an MDR XDR solution for our customers.

We mostly provide customers with MSSP services. We do not resell it as a standalone.

The ease of use and has some integrations within their marketplace. Those come in handy. The GUI is really easy to use.

The storyboarding gives you a play-by-play of how an instance or alert came to be.

Some of the automation tools are really good. 

Singularity's ability to ingest and correlate across our security solutions is great. I don't see a platform that does it better. At least from an MDR standpoint. It really is a central tool to ingest that data to begin with and correlate and then it's pushed out other solutions like Splunk or other solutions.

Singularity has helped reduce alerts. The automation tools have been able to lower the number of alerts. We desensitized alerts as there are too many of them. Sentinel One has helped repair it with our team to do that. Just the ability for the automation tools to be in use has been really helpful.

Singularity has helped free up our staff for other projects. The automation tools have really helped there.

Our security team is about ten people. Two people no longer have to worry about anything. We've saved about 20% to 30% of our labor, our staff. 

Singularity helped reduce our organization's mean time to detect. We're able to detect or even dive in and look for issues. We have the freedom to look and inspect. We're proactive now.

Our mean time to respond is good. It helped us fill operational procedures.

Singularity helped save costs. We've saved in terms of operational costs or even salary in terms of time-savings. We didn't save on platform to platform, yet we saved on time. 

It's helped us reduce organizational risk. We're able to monitor our networks better.

They are probably the most mature product at the moment. For the price point, we're getting a good middle ground of price and value. 

I would hope that they would increase their prebuilt migrations. As an example, they have one Active Directory in Azure Cloud, which is really good. If they can expand that to other pretty well-known software, some platforms, that'd be great. What they have now is good for some of the key players like Azure, Google, and Splunk. I would just like to see that being expanded.

We'd like to have a network map or scan to cover network security. That would be good to have.

I've used the solution for five to six years. 

The stability is great. I'd rate the stability nine out of ten. They are never really down. It's usually up and running. 

The solution is very scalable and very easy to scale. 

Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues pretty quickly. 

Positive

We had used Crowdstrike and Trend Micro a bit. 

We first switched to Sentinel One based on an audit. It was a next-generation antivirus. There are new options on the market now. We continue to use it due to the fact that are always improving their offering and I don't see a better option on the market.

I was part of the deployment. The initial setup is pretty straightforward. 

We have three people involved in the deployment of the product. 

There isn't too much maintenance. It just works. 

We did use a consultant to assist with deployments in the past. At this point, we just do it ourselves. 

The pricing is good. They are in line with the market.

We looked into Crowdstrike, Carbon Black, and Microsoft.

In terms of Ranger, I've used it. I have not used it recently. I'm actually trying to get back into and play with that again.

Sentinel One is good as a strategic security partner. The platform is great and there are a lot of features. Using their managed service really does help. We can partner with them to provide that service to our customers. 

I'd rate the solution ten out of ten. 

I'd advise others considering the solution to get with a good MSP or MSSP. Users should try the complete version and all the features to find out about the entire system. Get the higher feature set and go down from there. I'd also advise at first new users get a good MSP to work through the initial installation process. 

We got rid of our previous vendor, and we went with SentinelOne. We basically use it as our AV platform. In other words, it is supposed to be a solution that is next-gen and can detect ransomware and give us the opportunity to roll back if we are attacked.

The organization wanted to take advantage of their rollback feature so that, if we ever did suffer ransomware, that would help us with triage or remedying the issues.

The rollback feature is the most valuable aspect of the solution. 

In terms of its ability to ingest and correlate across our security solutions, we're still early on. The implementation team has helped us turn on the XDR feature, however, we haven't utilized it as much as we should. We're still testing the capabilities. 

We did a pilot with the Ranger functionality. The organization opted not to purchase it just yet. Long-term, next fiscal year, we may adopt it. It does come at an extra cost. It may be added during the next renewal.

The previous vendor had a lot more features and capabilities under the license. For example, I lost DLP as Sentinel One does not have DLP. By choosing this solution, I created a security gap. 

It has not helped us reduce our alerts. In my last solution, I did not get alert fatigue. We are fresh into the implementation and are getting a lot of false positives. 

We just went live this past year. I would say we have been using the solution for maybe six to eight months.

The product has been up more than it's been down. We typically do get alerts if there is a maintenance window. That's appreciated. There have been times when we have had issues accessing the console. that tends to get resolved quickly. That said, no one vendor can boast resiliency. 

We only have one module or solution from them. We haven't tacked on multiples from a scalability side. However, from a licensing side, it's easy to add extra agents, it's easy.

I've contacted technical support multiple times. The level of satisfaction is 50/50. It depends on who picks up the ticket on their end. If it's a level one help desk versus an engineer will dictate how easily we get an answer or not. If someone is not well-versed on the backend, we'll need to escalate and that takes time. 

Positive

We previously used Trend Micro. It was cheaper and had more features under license. However, management was looking for cyber security insurance and methodology. Therefore, management decided to go through Sentinel One.

Getting the solution spun up and put into the environment, and getting it set up to where it's working smoothly, was okay in terms of a process. They are like any other vendor trying to give you a white-glove service.

I was involved in the initial setup.

Once we understood the methodology, it was pretty straightforward. 

I chose to rely on people who knew how the product worked. I relied on their input and insights. We did procure professional services to really get into training and understanding the solution.

The learning curve continues to be the false positives. I've had to create a new exclusion list from scratch. I'm still going through the process. 

New users need to have a work-in period. There will be a period to get all of the little anomalies tweaked out.

There were three of us implementing the solution.

There's no real maintenance to worry about. That's why we purchased the SaaS solution. We do need to update the agent. 

I implemented the solution with the assistance of professional services. 

Purely from a budget perspective, Sentinel One was more expensive than my previous vendor, plus I lost a lot of features. I can't say that I see cost savings yet while using the solution. 

We also piloted CrowdStrike. 

I haven't used the solution in conjunction with any other third-party solutions and can't speak to its integration capabilities. We will do that, we just haven't yet.

The solution hasn't freed up any time. It's the same as our old solution. 

So far, it has not changed our mean time to detect. However, I have not seen a true positive yet. I would need to see a real threat come into my environment yet. This is true with the mean time to respond. The process is exactly the same. I have it configured so that if anything is critical, I get real-time alerts. 

I'd advise new users to hone in on the subject matter experts and grill them during the POC. We were so accustomed to doing workflows a certain way, it was almost like how we had to learn how to walk again when we switched solutions. 

I haven't seen Sentinel One's innovation just yet. We have asked for adjustments or features. We're going through a feature request platform and I have yet to see them implement a feature we requested. My previous vendor, Trend Micro, was very willing to implement changes.

You can't just take it back if you don't like it. It's here to stay. There's no going back to the previous vendor. We need to make it work. We want to stay with them at least a good while.

I'd rate the solution eight out of ten.

I would advise new users to understand what workflows they are accustomed to and how their current setup works so that they can ask a lot of questions during the POC. It's important to fully understand Sentinel One's logic to be successful.

We utilize SentinelOne Singularity Complete as an EDR and MDR solution for both our clients and internal operations.

We wanted to offer our clients a next-generation, AI-based antivirus solution for their endpoints, which is why we opted for SentinelOne Singularity Complete.

We incorporate SentinelOne Singularity Complete as a component of our multifaceted cybersecurity approach. Therefore, its capability for integration, as well as its capacity for data ingestion into NXDR, holds great significance for us.

SentinelOne Singularity Complete functions effectively in ingesting and correlating data across all our security solutions. While we employ an additional SOAR for more extensive correlation, SentinelOne Singularity Complete performs exceptionally well at the endpoint.

SentinelOne Singularity Complete is utilized as a component of our Managed Detection and Response service, resulting in a reduction in the number of alerts forwarded to us.

It helps free up our staff to focus on other projects.

SentinelOne has helped reduce our MTTD. It has also helped reduce our MTTR.

SentinelOne Singularity Complete helps our organization save money through pass-through cost savings.

It helps reduce the risk for our organization.

The most valuable feature is the machine learning capability, as opposed to the traditional rule-based antivirus. This is essential for effectively stopping malware attacks.

We are not utilizing all the features available with SentinelOne Singularity Complete, including the built-in XDR and Ranger, due to the substantial associated costs. There is potential for improvement in the cost aspect.

The area in which I would recommend SentinelOne to continue progressing is focused on enhancing its product. This involves not only internal development but also strategic partnerships similar to the Wiz integration which brings a lot of value.

I have been using SentinelOne Singularity Complete for three years.

It is stable. The downtime has been minimal.

The solution has met all of our scaling requirements.

I previously used ESET and McAfee. We sometimes still use Microsoft Defender for some use cases and we have some clients that still prefer to use CrowdStrike.

The implementation is carried out in collaboration with our partner, ConnectWise. While we handle the agent deployment, they manage all the configurations.

If we weren't using any protective measures, and we were consistently experiencing security breaches, this would result in an exponential level of risk when compared to an alternative solution. Expressing this concept can be quite challenging. How would we even identify if a breach has occurred? Typically, we'd notice something like data encryption taking place. 

So, I believe implementing robust cybersecurity measures is an essential aspect of operating in any technology-dependent field today. It's essentially become a fundamental requirement. That's how we perceive its significance in the present day. Therefore, we communicate this necessity to all our clients and that is where the return on investment can be perceived by using SentinelOne Singularity Complete.

The cost of utilizing all the features of SentinelOne Singularity Complete is high.

I rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete EDR and MDR endpoint agent is a fantastic product. We layer that with other solutions as opposed to only using SentinelOne Singularity Complete.

SentinelOne is undoubtedly a market leader, and I believe it offers a comprehensive and excellent solution. It is on par with other next-generation or AI-based antivirus solutions available in the marketplace.

Depending on the organization's current solution, if they are transitioning from a product like ESET, then the approach to antivirus will be completely different. If they are transitioning from CrowdStrike, I believe the change will be less significant. Testing needs to be conducted, but I anticipate that they can observe immediate value from SentinelOne Singularity Complete. Furthermore, I am confident that they can deploy it without significant concerns about increased risk. Personally, I have never been worried about introducing additional risk by using SentinelOne Singularity Complete.

One of the companies we conduct business with received ransomware. As a result, we sought to enhance our security posture, commencing with our employees. SentinelOne Singularity Complete was procured to gain visibility into our company's resources. We aimed to possess the capability to detect whether our users were encountering malware, viruses, or incidents.

We used to employ Norton antivirus on all our assigned desktops and laptops. Unfortunately, we had no visibility in this setup. Consequently, if a user were to acquire a virus or download malware or anything suspicious, we wouldn't be informed. While users do receive prompts indicating suspicious activities, they might not always report them. Hence, gaining visibility became our top priority. I required a solution that would allow me to monitor such activities. For example, if a user were to download something malicious or suspicious unrelated to their daily tasks, or even if they were to download malware, I needed immediate visibility. This would enable me to promptly quarantine the threat, resolve the issue on the affected device, and collaborate with the respective employee. The goal was to raise awareness about their downloads, educate them on safe practices, and enhance their overall understanding of their actions. SentinelOne Singularity Complete helps address our requirements.

The primary advantage of SentinelOne Singularity Complete for our organization is enhanced visibility. The secondary benefit is my belief in the product having a much stronger support system. This implies that no one in the company has the necessary resources to identify and address malware effectively, resulting in their product not being up to par in terms of providing comprehensive protection for end users. While our previous endpoint management, Norton, was good, it fell short of greatness. I strongly feel that no other product truly excels. I've gone through numerous reviews, made comparisons with alternative solutions, and utilized other options. This wasn't just a slight improvement in polish; it genuinely ensures the safeguarding of end users and the entire company.

I haven't received many alerts. Ironically, of the alerts that I have received, most were originating from my device. As I am the technology leader for the organization, there were certain tools on my laptop that were flagged almost immediately upon installing the agent. So, in an ironic twist, I was flagged. However, it's actually quite positive that my end users haven't engaged in any activities that could be deemed malicious or suspicious. I receive emails and reports promptly, so I'm genuinely surprised that the tool behaves this way. Interestingly, when it did flag certain processes and software on my devices, they were actually legitimate pieces of software that I regularly use. Nonetheless, I'm pleased that SentinelOne Singularity Complete was able to promptly detect these instances.

I am the sole technical person in the company, and the solution has enabled me to concentrate more on enhancing the organization's security posture. This foundation and framework have paved the way for me to pursue additional projects in the field of security for our organization.

The mean time to detect is nearly real-time. When I identified potential threats, the response was nearly instantaneous after installing the agent and running the initial scan. It promptly identified all issues. I received an immediate notification to quarantine those processes and applications. This allowed me to conduct a more in-depth investigation and confirm that these processes should not be present on the device.

SentinelOne Singularity Complete has unquestionably aided in diminishing our organizational risk. The solution significantly reduces overall risk, just as it claims. I have examined numerous white papers and engaged in discussions with numerous individuals within the organization to establish a sense of confidence in recognizing SentinelOne as a market leader. Their enduring presence is apparent, coupled with their commitment to thorough research, which is consistently integrated into their products to ensure their relevance and continued usefulness for consumers.

The visibility component is the most valuable feature. Having the capability to delve into the specific resources that the devices are actively using provides us with the breadth and visibility that we seek. Additionally, being able to accurately track our users' activities, such as identifying when they are downloading PDF attachments, enables us to promptly detect any potential issues.

I would have liked the dashboard to be more user-friendly. I often have to navigate through several menus to locate exactly what I'm searching for. I had difficulty finding the site token required for device installation or agent installation on devices. It actually took me quite a while to locate these menus. Instead of having them at the top after selecting from the left-hand side, they list the sub-menus at the top. This forces me to scroll through my screen to access all the different sub-menus. If they were placed underneath the main menu or bookmarked on the left-hand side, it would make navigation significantly easier. 

I would appreciate having more comprehensive reporting. While I believe the current reporting is accurate, I find it slightly simplistic in my view. However, I want to note that I've been using the product for only about a month, so it might take more time to fully process the information and generate detailed reports.

I have been using SentinelOne Singularity Complete for one month.

SentinelOne Singularity Complete is stable. I haven't encountered any crashes or errors during installation. There have been no unusual glitches on the management console. It's only been a month, but I'm extremely satisfied with the solution.

I don't have any issues with the console scaling. When I logged in earlier today, SentinelOne performed a complete site upgrade in the background, and I didn't even notice it. Scalability is also not a problem with agent inflation in my company. I have been able to deploy agents without any trouble. Initially, there was a minimum purchase requirement, which was slightly higher than our install base's cost. However, I was comfortable with purchasing the additional licenses. Therefore, if we do experience growth, licensing won't be an issue. I want to ensure that we remain within the appropriate range for that.

I have been informed that even if we experience a sudden surge in growth among our customers and we continue scaling and deploying agents, we will catch up with the licensing costs beyond our initial purchase price within the year. So, I am confident that they can scale effectively. Although my installation is relatively small in comparison to some larger organizations I've worked with in the past, I am aware that these products can scale to accommodate thousands of devices. I have full confidence that if we were to experience explosive growth within our company, I would be able to manage it without any issues.

I only had to use technical support once because my email address had not been added to various websites they have, such as their tech support and community website. For that issue, I had to contact my account manager because the tech support site hadn't recognized it yet. However, that single email was corrected almost immediately. Within five minutes, a community manager contacted me, informing me that I had been added, and I could proceed to log in to all the different sub-websites of SentinelOne to access the various resources they provide. The matter was resolved extremely quickly.

Positive

The initial setup is extremely easy. I collaborated with my team to grant trial access, allowing me to configure a single device and assess its functionality. Furthermore, the website's cloud segment was established automatically by SentinelOne. Upon downloading the package, it was promptly recognized, and the device was seamlessly incorporated into the cloud-based management console. This enabled me to effectively oversee, configure, and comprehend its settings. The overall process struck me as remarkably straightforward, even when I noticed that there was an error in the naming of my management console. A quick email to my account manager rectified the issue, with their prompt resolution at their end.

I completed the deployment on my own.

I would rate SentinelOne Singularity Complete as a ten out of ten. The reason is that I found the visibility I was looking for. It identifies suspicious software immediately; I experienced this firsthand when it detected such software on my device while I was using certain tools. This assures me of the solution's effectiveness. The management dashboard is largely user-friendly and provides all the information I require. It allows me to search deep within the processes of the running instances. Therefore, I consider it a strong offering, especially since many competitors provide similar services. In terms of knowledge, SentinelOne Singularity Complete competes well with these other vendors. I am highly satisfied with my purchase.

SentinelOne Singularity Complete's ability to save us costs is currently unknown. The purchase of SentinelOne Singularity Complete was significantly more expensive than the Norton software we had previously been using on our other devices. However, there is a balance, and I have visibility into this. I have the agent and the support of a much larger organization that is specifically focused on this. Therefore, the increased cost is justified for what we are aiming to achieve. While it might potentially save us a significant amount of money if one of those devices becomes infected with serious malware that leads to ransomware or similar issues, its primary purpose is also to prevent such situations. In conclusion, whether it will ultimately save us costs is a complex question with both positive and negative aspects.

I downloaded the package from the cloud and had to search extensively to find the site token for proceeding with the installation. It would probably be easier if the package were downloaded directly from the cloud. The solution would recognize that it has been downloaded from my account on the cloud and wouldn't require applying that token. I think that might be simpler from an administrator's point of view. I appreciate the ability to create automation for updating the agents. I found that feature very useful, as it eliminates the need to update each device individually to a newer version or to manually check the cloud for a newer version. Once I approve the update, the automation tool handles the update process automatically. I really like that aspect.

Maintenance is straightforward. I accomplish this by creating automation for the agent upgrades whenever new versions are released. Once I receive the email notifying me of a new version, I access the console. In a matter of five minutes, I can generate automation that will proceed to update all the agents within our console automatically. Therefore, performing this task doesn't require much effort from my end.

I value SentinelOne as a strategic security partner. I have experience with other security products within much larger enterprises, some of which are significantly more expensive. Certain products require an entire team to initiate and run, demanding a substantial amount of time and effort to set up the infrastructure, create the necessary site, and proceed with deploying project management, involving multiple meetings. My engagement with SentinelOne was quite streamlined. I had only two meetings with them: one to familiarize myself with the product and a second one to make the purchase and understand the procurement process. Everything was handled by their team from the backend. If I remember correctly, these interactions took place on the same day. I had a meeting around ten o'clock, and by approximately three o'clock, the management console was prepared for my access. This allowed me to start deploying the agent for testing purposes. In my view, SentinelOne exhibits a customer-centric approach. They not only focus on the security aspects of their consumable product but also prioritize their customers. The professionals I collaborated with demonstrated a clear understanding that their clients come first. Overall, I am deeply impressed with SentinelOne. While I have experience with other vendors and larger corporations that hold more industry recognition, my comprehensive impression of SentinelOne over the month and a half of evaluating the product, and the subsequent month of using it, is exceptionally positive. They indeed offer a highly effective product that aids consumers in maintaining the security of their devices.

I recommend that organizations conduct their own thorough research and due diligence. Don't solely rely on marketing speeches. The security field has numerous players, many of whom offer similar services. Personally, I have experience with some of these other solutions that function very similarly to SentinelOne Singularity Complete, including their management platforms and agent-based solutions. What stood out to me was the depth of SentinelOne's research. They delve into the core aspects of security, beyond just product user-friendliness, easy installation, or a visually pleasing dashboard. Their commitment involves meticulous research into prevalent malware and viruses. They ensure that the solutions they provide can rapidly detect zero-day attacks and malware, offering immediate protection to their customers. In my view, SentinelOne stands out because they genuinely prioritize their customers' interests. They demonstrate their commitment through their dedicated research and development, and by offering applications that effectively safeguard customers.