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Reviews from AWS customer

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4-star reviews ( Show all reviews )

    ArjitYadav

Helps reduce our MTTD and MTTR while improving our network visibility

  • May 20, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our organization is leveraging SentinelOne Singularity Complete to achieve a comprehensive endpoint security solution. This involves utilizing SentinelOne's EDR functionality across all our endpoints, including IT, OT, and legacy systems. By integrating additional log sources, we're expanding to XDR which will further enhance threat detection, investigation, and response capabilities. This enriched data will also enable the creation of custom workflows to streamline security operations and improve the overall effectiveness of SentinelOne alongside existing security solutions like Office 365, proxy servers, and firewalls, allowing for better correlation and incident response.

Our previous antivirus solution wasn't strong enough to keep up with the growing number and complexity of cyberattacks. Traditional antivirus struggles to monitor all endpoint processes and activities. SentinelOne Singularity Complete addresses this issue with its Endpoint Detection and Response capabilities. EDR collects comprehensive endpoint data and stores it centrally, allowing us to monitor all running processes, identify evolving threats and their techniques, and take appropriate action. Additionally, SentinelOne's built-in AI and ML can detect suspicious behavior that traditional antivirus solutions might miss, providing advanced protection against modern cyberattacks.

Our organization utilizes a two-pronged approach to cybersecurity with SentinelOne. On-premises, SentinelOne Singularity Complete safeguards our sensitive big data that never leaves our network. Additionally, we leverage the cloud-based SentinelOne SaaS solution for further protection.

How has it helped my organization?

SentinelOne offers a marketplace that expands its XDR capabilities. This marketplace allows for seamless integration with various security solutions, including Azure AD, email gateways, threat intelligence platforms, firewalls, and proxies. By integrating these tools, we can create automated response playbooks within the XDR platform, streamlining our security posture.

SentinelOne Singularity Complete excels at gathering and analyzing data from various security solutions. Its built-in marketplace offers over 120 connectors that automatically ingest logs, enabling correlation and better incident response through custom workflows. This integration streamlines security operations by minimizing manual effort and allowing security personnel to focus on faster remediation.

We leverage Ranger to secure our raw networks and functionalities that SentinelOne has limited coverage for. Additionally, we actively search for vulnerabilities in our systems.

Ranger is a valuable tool for improving network and asset visibility. It helps us identify gaps in our coverage by highlighting raw networks and unmonitored endpoints. These blind spots represent areas where we lack agent deployment, and Ranger essentially acts as a roadmap for prioritizing where to install them for a full view of our environment.

Ranger has a seamless integration process. From the console, we enable Ranger, triggering the installation of a lightweight agent on our endpoints. This agent then monitors traffic to identify coverage gaps and potential vulnerabilities within our system.

Integrating all log sources and creating a custom workflow will streamline analyst workloads. This will automate most of the basic tasks currently handled manually, freeing up the team for other projects. The analysts performing investigations and remediation will see a significant reduction in time spent on repetitive tasks.

Since implementing SentinelOne Singularity Complete, our mean time to detection has been drastically reduced, going from two full days down to just ten minutes each month.

SentinelOne Singularity Complete has reduced our mean time to remediation.

SentinelOne Singularity Complete has been a valuable asset in reducing our organization's security risks. Its features, including device control and firewall management, provide us with the tools we need to effectively manage and secure our endpoints.

What is most valuable?

SentinelOne offers several valuable features for threat detection and response. Correlation, static analysis, and other detection engines work together to identify and address security issues. Additionally, the STAR Rules feature allows us to create custom alerts based on specific attacker behaviors or indicators of compromise. This empowers us to not only respond to built-in threats but also proactively detect and prevent emerging ones by defining custom actions for abnormal activity. In short, SentinelOne goes beyond native threat detection, offering customization to tackle even the newest threats.

What needs improvement?

SentinelOne Singularity Complete needs more connectors for integration with more solutions.

It seems there are currently two separate installers for the same device, one in MSI format likely for Windows and another in a potentially custom EXP format. Ideally, these could be combined into a single installer. If that's not feasible, the EXP format could be used as a self-extracting archive that automatically installs the software using the MSI installer. This would eliminate the need for two separate agents and provide a more streamlined installation experience.

SentinelOne endpoint protection enters a reduced functionality mode during certain resource-intensive events. This mode temporarily limits some features and may require a machine restart. In some cases, the agent might even get disabled. To restore full functionality, we need to re-enable the agent and reboot the machine, which can be inconvenient. Ideally, SentinelOne should improve its handling of resource usage to avoid these disruptions.

The technical support response time has room for improvement.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for three months.

What do I think about the stability of the solution?

The current version of SentinelOne Singularity Complete is stable.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is highly scalable.

How are customer service and support?

The technical support response time is slow.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our previous antivirus solution, Symantec Endpoint Security, struggled to keep up with evolving cyber threats. Additionally, integrating it with other security tools proved to be a slow and cumbersome process. Since switching to SentinelOne, we now benefit from seamless integration with various log sources and other security solutions, enabling a more holistic and responsive security posture.

How was the initial setup?

The initial deployment was straightforward and took four months to complete in our large environment but it was not complex to onboard the machines based on our policies.

Four people were required for the deployment.

What's my experience with pricing, setup cost, and licensing?

While the cost of SentinelOne Singularity Complete might seem high at first glance, it's important to consider the value it offers. This helps to average out the cost.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete offers a comprehensive security solution for cloud workloads and endpoints. While it excels at covering all these areas, it could benefit from more granular control and further enhancements. The ability to extend its protection to cloud security or cloud servers, similar to CSPM tools, would be valuable for taking action within cloud or microservice environments.

Maintenance is required for updates.

SentinelOne is a good strategic security partner.

Before implementing SentinelOne Singularity Complete, it's crucial to understand how it will integrate with your existing systems. This ensures compatibility and avoids any unintended consequences. Make sure to create exclusions for any applications that might conflict with SentinelOne to prevent disruptions.


    Deepak Bhaskaran

Achieved enhanced endpoint protection with AI-based zero-day threat mitigation and improved incident response time

  • March 26, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use it for our XDR solution, managing various endpoints including Windows and Deepak. There are around twenty-five hundred endpoints where SentinelOne EDR or the Synchrony Solution is installed, helping me manage all my files. It is a next-generation antivirus solution with zero-day protection using AI or ML-based logic running in the backend to protect endpoints. Currently, there is no integration. It's an independent solution supporting my endpoint protection.

What is most valuable?

The XDR is a valuable feature. The AI-based engine protects against various behaviors and takes action on files being accessed. In terms of protection, I have an advanced app providing visibility of all my endpoints, which was not the case before. My time to respond to incidents has reduced, making it much more complete. I have the ability to isolate endpoints if identified as having malicious files or serious activity.

What needs improvement?

I think they should consider enhancing complete visibility. I haven't explored the network-related aspects, but if lacking, it is an area for improvement. Providing a single pane of visibility for the end user would be beneficial. This means not just seeing endpoints, but also the network and other connected devices through the Singularity portal. This would enhance decision-making and improve security posture.

For how long have I used the solution?

I have used the solution for three years.

What do I think about the stability of the solution?

It's a stable solution. My endpoints use minimal resources, and I have encountered no problems with installation, making it a stable product.

What do I think about the scalability of the solution?

From the console or admin perspective, as it is a SaaS product, scalability and management pose no problems. It's all auto-scale and auto-categorized, configuring automatically.

How are customer service and support?

I think they were responsive, but there was a delay in reaching out to my team on one incident report. This happened only once, which is why I am rating them eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I had a normal antivirus solution before upgrading to the next-gen XDR solution, which is SentinelOne.

How was the initial setup?

The setup is very straightforward. It took one month. Connecting to users was a manual process, but all network-connected devices were integrated without any challenges.

What about the implementation team?

There was a three-member team from the vendor side assisting with configuration and communication with my internal team. One of my team members coordinated with the end customers, who are the employees of my organization.

What was our ROI?

There isn't significant cost saving as such, but it has protected me from numerous virus or malware infections. This demonstrates an ROI.

What's my experience with pricing, setup cost, and licensing?

It's a fixed price per endpoint arrangement.

Which other solutions did I evaluate?

I have not used alternative solutions for the XDR solution. We were using an alternative antivirus solution before, but finalized on SentinelOne after considering other options.

What other advice do I have?

I rate the solution nine out of ten. It prevented potential losses, though not directly affecting ROI. To make it work effectively, ensure proper configuration and understanding of your network landscape. Initially set it to detect mode, then to protect mode, and later to auto-protect and quarantine mode. Allow one to three months to understand the network and work with a knowledgeable partner.


    OluwatoyeseAgoro

Protects endpoints, reasonably priced, and provides network and asset visibility

  • March 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for endpoint protection. Our clients are fintech companies, banks, and other organizations. The tool helps to pick up malicious files in the endpoint and protects the endpoint.

What is most valuable?

The Ranger feature is valuable. It helps us manage variable assets in our environment. The endpoints and nodes have SentinelOne engines on them.

What needs improvement?

The product must provide the ability to update applications from the SentinelOne Management Console. Using SentinelOne Management Console to patch applications will be quite useful.

For how long have I used the solution?

I have been using the solution for 3 years.

What do I think about the stability of the solution?

I rate the solution's stability 7 out of 10. I've only had issues with the agents once. I reported it through the management console.

What do I think about the scalability of the solution?

We use the solution in endpoints in different departments across the organization. The tool does not require maintenance. We can auto-update it from SentinelOne Management Console. We can push the auto-update agent from the console. I rate the solution's scalability 9 out of 10.

How are customer service and support?

The support personnel always want to share links instead of joining sessions. Getting them on sessions that would probably help resolve the situation is quite hard. They don't always want to do it. That's the only issue I have with them. When we raise a support case, they get back to us and point us to a link to a community guide or solution. They don't respond quickly if the problem requires us to join a virtual session.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is not complex. The deployment takes about 30 minutes. It is quite fast.

What was our ROI?

Our customers have seen an ROI on the product. It takes them 4 months to see ROI.

What's my experience with pricing, setup cost, and licensing?

The tool's price is reasonable.

What other advice do I have?

We are partners and resellers. Singularity Complete’s interoperability with other SentinelOne solutions is fine. I've been able to push logs into our SIEM solution. We used our API. It was quite easy to do. The API token expires, so we have to regenerate and integrate it.

The solution’s ability to ingest and correlate across security solutions is quite fast. I don't have any issues with it. The Ranger functionality provides network and asset visibility. It's quite important. We can identify when endpoints that are not permitted or allowed on the network are active. It helps us isolate or deploy an agent on the endpoints. It's quite useful.

Ranger requires no new agents, hardware, or network changes. It is used for existing agents or endpoints. We can also identify neighboring endpoints that do not have agents. It's easy because we do not have to do any additional configurations. It leverages the current agents that we have deployed across endpoints. It's a good feature. We need not deploy another agent to work for Ranger.

A computer that doesn't have an agent is vulnerable to exploits. When Ranger helps to find the computer and network, it helps to prevent vulnerable devices from becoming compromised. We can identify and isolate the computer and deploy the agent on it. Singularity Complete does not reduce alerts.

The solution saves deployment time. We can push agents from the management console to the endpoint. It will save us time from physically going to the endpoint and installing the agent ourselves. The product reduces MTTD by 20%. The product reduces MTTR by 20%.

If an endpoint gets compromised, we will have to spend money. The tool generally helps us stay safe and protects computers. Thus, the solution reduces costs in the long run. Unprotected endpoints are risky endpoints. Singularity Complete has helped reduce our organizational risk.

Singularity Complete is quite a good tool. I'm quite confident in its ability to detect threats. It is good to have SentinelOne as a strategic security partner. People planning to use the tool must go for it. It's a good solution. It does what it claims.

Overall, I rate the product 8 out of 10.


    Ronel Silawan

The solution performs well and is less resource-intensive than other products

  • March 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Singularity to secure our workstations and servers.

How has it helped my organization?

Singularity has added some features to our security setup. It adds layers of protection to our security servers and workstations. One advantage of Singularity over other traditional antivirus products I use is that it doesn't use as many resources as other products.

If you resolve them permanently, the solution can reduce the number of alerts. Some applications keep triggering alerts, and you need to remove them, or they will continue to do so. We need physical signatures to prevent them from alerting again in the future. We can reduce the alerts by about 80 to 90 percent annually. Our old antivirus wouldn't flag some applications as malicious, but SentinelOne detected them, so we removed those applications, and it reduced our alerts.

Singularity has reduced our organizational risk by about 80 to 90 percent. We were able to address those alerts and remove a lot of malicious files that our previous solution didn't recognize. We saw a significant advantage in the first year. We've experienced a massive improvement in our mean time to detect. We have a large user base, but Singularity Complete performs better than our previous solution.

What is most valuable?

Singularity has the same features as other antivirus products, but it provides an added layer of security and vulnerability protection. It's also light on resources. Singularity doesn't use a lot of CPU or memory. We can consolidate our security solutions into one centralized platform, and monitor all our workstations and servers from one place.

What needs improvement?

SentinelOne is causing a problem with the data service that causes one of our applications to crash randomly. We're still looking for a permanent fix, but we have implemented a temporary workaround that excludes that application from the scan.

For how long have I used the solution?

I have used Singularity for 4 or 5 years.

What do I think about the stability of the solution?

I rate Singularity Complete 9 out of 10 for stability.

What do I think about the scalability of the solution?

I rate Singularity Complete 9 out of 10 for scalability.

How are customer service and support?

I rate SentinelOne support 9 out of 10 because they're very responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously worked with Sophos and ESET. The primary reason we prefer SentinelOne is that it doesn't consume a lot of resources.

How was the initial setup?

Deploying Singularity is straightforward, and it doesn't require you to restart the servers in the latest version.

What's my experience with pricing, setup cost, and licensing?

Singularity isn't cheap, but it's worth what we pay for it.

What other advice do I have?

I rate SentinelOne Singularity Complete 9 out of 10 overall. Singularity performs as well as expected, and it's less resource-intensive than other products.


    KodiswaranChandran

The threat-hunting platform is user-friendly, and I like the built-in remote access feature

  • March 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

We provide SOC services for mostly UK clients and use SentinelOne to monitor our clients' endpoints and remedy threats. Some threats are remedied automatically, but others require investigation. We analyze the file and log any new vulnerabilities in our threat intel account.

How has it helped my organization?

Singularity Complete is a one-stop solution that encompasses all the endpoint protection solutions from SentinelOne. We've eliminated about 99 percent of our other solutions by switching to Singularity. It's easy to integrate SentinelOne logs, and we don't need any other tools for threat hunting or SIEM. Everything is on one platform. You can fully realize Singularity's benefits after about 3 months of deployment and training.

The solution is supported by Vigilance, SentinelOne's MDR service. They monitor 24/7 since we have other things to do. We have an SLA that threats will be mitigated within 45 minutes to an hour after detection. Singularity has virtually eliminated our organizational risk from threats.

What is most valuable?

Singularity's threat-hunting platform is user-friendly, and I like the built-in remote access feature. External parties can log in securely via the S1 agent. It's easy to integrate S1 logs with our SIS. That's one good thing. We don't need to use any other tools, like a SIEM.

What needs improvement?

I would like SentinelOne to add a threat-hunting report and more UEBA features. They could add more SIEM functionality. It would be nice to have the ability to easily drag all the logs from the agents, so there's no need for multiple agents installed on the endpoint.

For how long have I used the solution?

I have used Singularity Complete for a year and a half.

What do I think about the stability of the solution?

We haven't seen any downtime outside of normal maintenance windows every few months.

What do I think about the scalability of the solution?

Singularity's scalability is good.

Which solution did I use previously and why did I switch?

I used CrowdStrike before, but SentinelOne is easier because I can do more stuff on that. For example, let's say I want to fetch some files from an end user's machine or install something, but I do not manage the machine as a security person. If we need to do something inside, I can do a full scan and use remote access to see everything.

The SentinelOne suite is appropriate for our use case. If the scope and tasks were different, another EDR might be better. CrowdStrike has built-in UEBA, but it's not as user-friendly as SentinelOne.

What's my experience with pricing, setup cost, and licensing?

I'm not involved with purchasing decisions, but I believe Singularity must be cost-effective because the management selected it.

What other advice do I have?

I rate SentinelOne Singularity Complete 9 out of 10. It's an excellent solution for monitoring and managing endpoints. I recommend doing SentinelOne's training to familiarize yourself with how to leverage the entire product.


    Information Technology and Services

Affordable anti-ransomware

  • February 23, 2024
  • Review provided by G2

What do you like best about the product?
Works great in the lab, in production it's been very useful.
What do you dislike about the product?
Nothing so far; isn't a maleware/virus detection application but could be.
What problems is the product solving and how is that benefiting you?
Ransomeware


    Prateek Parashar.

Helps consolidate security solutions, reduce alerts, and free up staff time

  • February 19, 2024
  • Review provided by PeerSpot

What is our primary use case?

We initially implemented SentinelOne Singularity Complete to streamline application installation and patching across our extensive network of over a thousand systems. Managing individual systems has become increasingly challenging. While the platform provided initial visibility during the first attack, its usefulness in further investigation proved limited.

How has it helped my organization?

SentinelOne Singularity Complete boasts good interoperability.

It has helped consolidate some of our security solutions.

While the number of security alerts we receive has been successfully reduced, it has occasionally missed some threats. To address this, we have implemented Microsoft Defender alongside SentinelOne for additional protection. This layered approach has identified several malware incidents that SentinelOne, due to its limitations at the kernel level, did not detect.

SentinelOne Singularity Complete has to an extent helped free up our staff time to focus on other tasks. In conjunction with Defender and Automox 60 to 70% of time has been saved.

Our mean time to detect has been successfully reduced by 70%.

SentinelOne Singularity Complete has reduced our mean time to respond to threats it detects by providing informative feedback from malware reviews.

Our costs have been reduced because we use it daily.

SentinelOne Singularity Complete has reduced our organization's risk by 80%.

What is most valuable?

The most valuable features are asset tracking, patching, endpoint tagging, and policy updates.

What needs improvement?

While SentinelOne Singularity Complete effectively visualizes security data across our solutions, requiring extensive manual effort for analysis limits its effectiveness. I would therefore rate it a seven out of ten.

The pricing has room for improvement.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for two years.

What do I think about the stability of the solution?

I would rate the stability of Singularity Complete eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Singularity Complete a seven out of ten because of the integrations they have with third-party groups.

How are customer service and support?

The technical support is quick to respond.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Automox only for device management, not as a complete EDR.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete's price point is excessive compared to the functionality it provides.

Which other solutions did I evaluate?

SentinelOne Singularity Complete's longevity in the market may have created an inflated perception of its capabilities. While it was once considered a leading tool, comparisons with newer solutions like Automox, Cynet, and Fortinet reveal a lack of active use cases and functionalities offered by these competitors.

What other advice do I have?

I would rate SentinelOne Singularity Complete eight out of ten.

I haven't observed significant innovation from SentinelOne Singularity Complete lately. Other than obtaining the database, I haven't noticed any new features or third-party integrations being introduced. This leads me to believe that there may not be a high level of ongoing innovation at the moment.

SentinelOne Singularity Complete is deployed across thousands of instances and endpoints in different countries across multiple offices in Europe.

The only maintenance required is for updates to the endpoints.

While SentinelOne offers valuable security protection, it may not be sufficient as a standalone solution. Relying solely on Singularity Complete for a week-long absence might leave our system vulnerable to threats that other Endpoint Detection and Response solutions could identify.


    Craig McGill.

Helps save costs, and ingest and correlate data across our security solutions

  • February 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use SentinelOne Singularity Complete as our EDR to monitor our network. We incorporated SentinelOne Singularity Complete into our SIEM to mitigate threats.

We implemented it because we needed more insight into the interactions that occurred on our endpoints.

How has it helped my organization?

SentinelOne Singularity Complete's interoperability with third-party tools enables seamless data exchange and effortless information extraction or export between them.

Its ability to ingest and correlate data across our security solutions simplifies the process considerably. It's akin to pulling data into a SIEM and correlating timestamps, IP addresses, MAC addresses, and any other metric that would link the two machines.

It helps reduce alerts which is one of the things that attracted us to the solution. It has reduced the alerts by around 75 alerts per week.

Singularity Complete frees up our staff for other projects and tasks, thanks to its out-of-the-box setup and automated operation. I only need to intervene when a real threat emerges.

It helps reduce our mean time to detect and our mean time to respond.

Singularity Complete helps our organization save on costs by preventing malware from entering our machines which would result in downtime and machine repairs.

It helped reduce our organizational risk by 20 percent.

What is most valuable?

The most valuable features are threat hunting, the ability to disconnect or disable a machine's network connection in real time, and the ability to restore the connection once the issue is resolved quickly.

What needs improvement?

Singularity Complete needs to improve its ability to granularly select and extract the executable files that I want to run.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for four years.

What do I think about the stability of the solution?

I would rate the stability of SentinelOne Singularity Complete a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of SentinelOne Singularity Complete an eight out of ten.

How are customer service and support?

The technical support is difficult to contact.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In my previous company, I used VMware Carbon Black. When I changed jobs, my new company was already using SentinelOne Singularity Complete.

What was our ROI?

We've seen a positive return on investment with SentinelOne Singularity Complete. The key benefit for me was the ability to proactively prevent suspicious activity on our endpoints. As a practitioner rather than a manager, I dealt with an incident on an endpoint and was impressed by the solution's capabilities. Singularity Complete automatically contained the threat, allowing me ample time to clean the infected machine. Most importantly, it prevented the need to rebuild any other machines, even the affected ones in most cases. I often resolved issues on endpoints within an hour or two, minimizing downtime and ensuring user productivity.

What's my experience with pricing, setup cost, and licensing?

The pricing for SentinelOne Singularity Complete is competitive. SentinelOne has a better price out of the box compared to Carbon Black and CrowdStrike.

Which other solutions did I evaluate?

Carbon Black lacked the same level of back-end support as CrowdStrike Falcon Complete.

What other advice do I have?

I would rate SentinelOne Singularity Complete a nine out of ten.

SentinelOne Singularity Complete is an innovative solution that is ahead of Carbon Black and on par with CrowdStrike.

It is a high-quality mature solution that will help improve any security stack.

We are deploying it across eight locations, encompassing all departments and protecting our 500 employee endpoints.

I am an IT security analyst and I update the sensors myself.


    Leonard Altamura

Effectively prevents vulnerable devices from being compromised by isolating their network traffic

  • January 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use SentinelOne Singularity Complete to detect and respond to "unknown unknowns," which are threats that haven't been previously identified. Our process involves monitoring for any unusual activity or deviations from typical program behavior. This includes analyzing parent and child processes to ensure they're loading correctly and not communicating with unauthorized external servers for remote execution.

For example, I encountered a phishing email that triggered an investigation. Fortunately, Singularity Complete offers an event log feature that allows me to analyze the incident. The tool's built-in Advanced Detection Analytics functionality helped me identify the downloaded file, and its access time, and track its interactions with applications, including attempted installations. Furthermore, Singularity Complete boasts a rollback capability, enabling me to revert to a safe state before the malicious activity occurred. I've utilized this feature successfully for several clients.

In addition to Singularity Complete's event log and rollback functions, it excels in antivirus detection. It effectively identified even sophisticated threats like the MimiKatz attack, which attempts to escalate user privileges in Linux and Windows systems. The tool's signature-based detection proved valuable in this instance.

How has it helped my organization?

Automating threat resolution has significantly improved our security operations. On average, I scan around forty million files, and the detection rate has been quite good.

The integration capabilities significantly enhance my existing security environment. It is a night and day difference compared to CylanceOPTICS by BlackBerry, which I used previously. While CylanceOPTICS was good, it relied on an algorithmic approach that flagged millions of potential threats, resulting in some false positives that needed manual analysis and training. SentinelOne, on the other hand, leverages eleven different engines simultaneously, including AI, machine learning, heuristics, and dynamic and static scans. This comprehensive approach offers robust protection, and if something falls through the cracks, it can consult a cloud database for the latest threat intelligence. Beyond its detection capabilities, SentinelOne offers exceptional visibility and control. I can easily investigate events at any time, like tracking who accessed Yahoo Finance within my organization across specific timeframes. The global tenancy feature empowers me to apply scans and threat signatures across different segments or even my entire network, ensuring consistent protection. The more I explore SentinelOne's features, the more impressed I am. It's incredibly powerful and versatile, offering a level of security and control that far surpasses my previous solution.

The interface is user-friendly, but there's a learning curve due to its extensive capabilities. Navigating for someone unfamiliar with threat hunting can be challenging as they may need to explore every option. However, some features have tooltips explaining their function when hovered over.

Accessing the knowledge base often requires a partnership with the company. While I lack this access, my distributor provided the comprehensive admin guide.

Ranger is an excellent feature for threat scanning. While alternative pen testing tools like Digital Defense exist, Ranger offers a unique advantage. It utilizes SentinelOne agents as probes within the network, allowing scans for irregular connections and identifying devices without the agent. This provides a comprehensive view of potential vulnerabilities. Imagine we decide to deny access to certain devices. In that case, every agent with those policies implemented, throughout our network, would individually isolate their traffic. This isolation prevents communication with the rogue devices. Consequently, even if one of those devices harbors a threat, it's unable to move laterally within the network. All other devices, recognizing it as unauthorized, will refuse to communicate with it.

Ranger requires no additional agents, hardware, or network modifications. It's essentially a built-in feature of the existing agent. Therefore, if we have the module, we already possess the capability. Activation can be done remotely through the cloud. So, when we decide to upgrade to Singularity Complete, they'll offer us the option of adding Ranger Plus. If we agree, a small additional fee, typically around a few dollars, will be applied per client. While it might seem a bit pricey, considering the value it provides, I believe it's worth the investment. It translates to roughly five dollars per client. For instance, with 50 machines, the monthly cost would be $250. In my experience, it hasn't significantly increased my expenses. There might be a slight increase, but I haven't noticed any substantial impact.

SentinelOne Ranger effectively prevents vulnerable devices from being compromised by isolating their network traffic. This feature is just one of many within the SentinelOne platform, which includes a built-in router and firewall integrated directly into the agent. This integration allows for seamless compatibility with Windows firewalls and offers granular control over network traffic. For example, Ranger enables modification of the firewall's IP stack, granting the ability to isolate specific traffic based on defined rules. This can be particularly useful for segregating vulnerable devices and preventing their communication. While not recommended for general use, advanced users can leverage SentinelOne's Singularly Complete feature on, for example, a VMware server to further isolate vulnerable devices. By running the client software on a separate network from the server, administrators can block unauthorized traffic based on Ranger's or the agent's identification. This effectively isolates the vulnerable device, even if it's compromised since it lacks any incoming network traffic. The server acts as a default gateway, filtering and controlling all incoming traffic.

Singularity Complete can help reduce alerts when a threat is identified and a solution is implemented. However, if a threat is known but no solution is available, using Singularity Complete might increase alerts. This is because suppressing alerts for a known threat without addressing it can create a false sense of security. While Singularity Complete allows manual blacklisting of threats, it cannot import large lists of threats from spreadsheets in one go, a feature available in CylanceOPTICS. This can be time-consuming for dealing with many threats. Overall, Singularity Complete has improved in its alert management, but it remains average compared to competitors. While detection is excellent, the alerting system still requires some refinement.

As a threat detector, I perform threat analysis to quickly identify threats. This has significantly reduced the time I spend on analysis, allowing Singularity Complete to free up about 30 percent of my time for other tasks.

Singularity Complete has achieved a 15 percent reduction in our mean time to detection. This efficiency gain is powered by eleven different detection engines running concurrently, ensuring comprehensive identification of potential threats.

Singularity Complete can reduce our mean time to respond by providing a clear path to the root cause of an attack. However, it doesn't always do this, and sometimes further investigation is necessary. Nevertheless, the tool significantly speeds up the process of identifying the root cause. For example, imagine the timeline indicates a suspicious file was executed. We can use Singularity Complete to find out when it last ran in our environment, even if it wasn't detected on the same day. If the threat appeared recently but the file ran a month ago, it suggests a potential Trojan was planted. This prompts further investigation into how the file arrived on the system. It could have been introduced through a USB drive, email attachment, copied file, or existing on a network share. While Singularity Complete won't explicitly state the location like "Share five," it will provide a hash that can often lead us to the network path.

Singularity Complete helps manage costs by eliminating the need for additional products with overlapping functionality. This saves us thousands of dollars per month on full scans, as our existing agent already possesses that capability. By deploying it across all organizational agents and enabling Ranger, we can conduct daily scans that provide comprehensive insights into our network activity.

Singularity Complete has helped reduce our organizational risk. However, it's important to remember that no system is foolproof. While I haven't experienced a security breach since installing it, I deliberately expose some machines to potential threats to test and observe new attack techniques. To strengthen our security posture, I've implemented additional measures. Some machines have less aggressive scan and detection settings to simulate vulnerabilities and observe attacker behavior. Additionally, our network is layered, with weaker points that serve as honeypots, while critical systems are protected by stricter security protocols. Beyond Singularity Complete, we utilize Palo Alto Networks and FortiGate firewalls for further protection. Ultimately, the decision to invest in additional scanning capabilities depends on the cost and our overall security strategy.

What is most valuable?

The most valuable feature is the ability to drill down into individual sequences of processes. This allows for building a highly detailed timeline of events, which is incredibly helpful. Additionally, the quality of the intelligence provided is excellent, making it difficult to choose between the two. The solution effectively reveals the attacker's tactics, including the mechanism or injection method used, how they exploit vulnerabilities and their use of decoys or misdirection tactics like dequay attacks. They may target one area initially, then shift focus to another, potentially planting seeds for future attacks. Overall, the timeline, intelligence, and overall capabilities of SentinelOne Singularity Complete are highly impressive.

Everything operates in real-time, allowing us to conduct in-depth analysis to uncover previously unknown threats. This capability stems from the use of dynamic libraries, which enable flexible code execution. The key concept here is the ability to pivot within an application. We can dissect and analyze this pivoting behavior, which is a rare feature among software solutions. Additionally, the system allows us to create our custom signatures. By identifying a threat and performing a global search, we can locate other instances of the same threat across our network and establish correlation points. Subsequently, we can create a signature based on a unique identifier (story ID) and integrate it into the initial login scan. This enables us to proactively detect and respond to any attacks that utilize that specific signature, making it a powerful tool for threat prevention.

What needs improvement?

The uninstallation process for the SentinelOne agent could be improved. While it is currently possible to uninstall through the console, it can be more complex if registry modifications are required. Streamlining this process, especially for users with console access, would be a valuable improvement.

I encountered issues running Singularity Complete alongside other machine-learning tools. The program uses hooks, which we configure through a whitelist to specify allowed functionalities for each app. However, I've observed compatibility problems with certain applications. This seems to stem from my limited access to information from those companies, hindering the creation of effective hooks.

For example, an external scanner's EXE file might not provide hooks for features like memory protection or script locking, potentially conflicting with SentinelOne's capabilities. In my experience, Singularity Complete doesn't always play well with others. While it coexists with Kaspersky's detection without issue, enterprise AI solutions employing algorithmic scans or pre/post-execution analysis can pose problems. We might need to modify the whitelist due to unavailable information about the application's memory range. Sharing this information could create vulnerabilities, so companies understandably keep it confidential. While I believe CylanceOPTICS could likely work with Singularity Complete, I haven't achieved it because I prioritize optimal protection. Disabling all CylanceOPTICS features and putting it in uninstall mode allows it to function but without intervention. In such cases, CylanceOPTICS detects threats first, possibly due to its higher application number in Windows. Similar behavior has been observed with other products.

Deep Instinct is another excellent detection software I use for remote devices. Expanding Singularity Complete's coverage to include IoT devices, Linux, servers, Docker, and mobile platforms (currently limited to Deep Instinct on my devices) would be highly beneficial. While Deep Instinct allows uploading and installation via email code, Singularity Complete currently lacks this functionality.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for over five years.

How are customer service and support?

I've only had one interaction with their tech support, but it was excellent. In situations where we're struggling with an investigation, I believe they have a guardian contract that could allow them to analyze our findings. Alternatively, if we're having difficulty detecting something, they can guide us through the process. However, my access to their tech department was limited to a single instance when I needed it. The impressive part is that they were willing to help me even though I was from a partner company. Such helpfulness is rare in many organizations, which often require expensive fees before offering similar assistance.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used CylanceOPTICS by BlackBerry but transitioned to SentinelOne Singularity Complete due to its enhanced user-friendliness. The latter platform boasts comprehensive investigation capabilities, allowing us to delve deeper into the specifics of security incidents. We can examine parent-child relationships, delve into registry entries, and analyze memory ranges with ease. The feature set is truly extensive.

While CylanceOPTICS offered some of these functionalities, it could not identify pivoting areas within an attack. If I needed to investigate the pivot itself, CylanceOPTICS wouldn't suffice. SentinelOne proves invaluable in such situations. By examining registry entries or monitoring running processes, it helps us pinpoint the root cause, be it a Run DLL or a Windows EXE file disguised as innocuous activity. While CylanceOPTICS might catch the attack, it wouldn't reveal the underlying malicious intent. SentinelOne grants us this crucial level of insight, empowering us to respond effectively.

What other advice do I have?

I rate SentinelOne Singularity Complete a nine out of ten. While the product itself is impressive, the price point is on the higher side. The only drawback is the limited support access. If they offered more affordable support options or provided unrestricted access to their knowledge base, I would easily give it a ten. Unfortunately, they haven't implemented this yet, as it would unlock more resources and expertise for users. Ultimately, it is what it is, but hopefully, they'll consider these improvements in the future.

In my environment, I support a law firm and a music company while pursuing my research. Additionally, I use Intel hardware for testing purposes. My security strategy prioritizes avoiding complete system reimaging whenever possible. While I have encountered compatibility issues with specific SentinelOne versions and certain software, these were primarily during testing when I intentionally introduced malicious files. In general, the software has proven effective in preventing and mitigating threats.

SentinelOne Singularity Complete has been excellent in its ability to be innovative.

While SentinelOne Singularity Complete is well-established software, the developers continuously strive to improve it. After all, no software ever truly reaches complete maturity. To remain effective, we must constantly adapt, improve, and refine ourselves in response to evolving threats and technologies.

I'd love to partner with SentinelOne right now, but as a small business, cost is a major concern. That's why I'm working with a distributor. They purchase larger license blocks, like five thousand or ten thousand, and because I was one of their early customers, they granted me access. While I have a partnership with them, it's not a formal one. To my knowledge, they require organizations to have at least one hundred or two hundred seats to be considered for a true partnership. I'm unsure if a program exists for smaller businesses, but based on what I've seen, access to their knowledge base, support team, etc., seems to be restricted to contracts with a minimum seat capacity of one hundred or two hundred.


    Maxwell Essuman.

Is user-friendly, easy to integrate, and extremely stable

  • January 17, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use SentinelOne Singularity Complete to prevent and mitigate attacks on my laptop.

While traditional antivirus programs can offer some protection, they often fall short against advanced cyber threats. This means having an antivirus doesn't guarantee my laptop's safety, as I've experienced with viruses, blue screens, and even complete crashes. Therefore, finding a more comprehensive security solution that actively prevents infections and stops attacks before they happen is crucial. The repeated blank screens on my laptop are a clear sign of a compromised system and so I implemented SentinelOne Singularity Complete to mitigate these problems.

How has it helped my organization?

The interoperability of SentinelOne Singularity Complete is one of the key features. I integrated SentinelOne Singularity Complete with another solution for a customer and it was seamless.

SentinelOne Singularity Complete integrates well with my existing security solutions and provides effective data correlation. While our company has a smaller security stack, the larger customers who've incorporated Singularity across their entire security infrastructure have experienced seamless integration.

It streamlines our security posture by consolidating disparate solutions into a unified platform. This eliminates the need to navigate siloed interfaces for attack visibility, while automated response capabilities minimize the manual effort required for mitigation.

I sold the Ranger functionality to a customer who is an ISP and needed more network visibility.

Customers appreciate the ease of use of SentinelOne Singularity Complete's Ranger functionality, as it doesn't require installing new agents, or hardware, or making network changes.

SentinelOne Singularity Complete provides us with the confidence of knowing we're protected when connecting to external networks. Its user-friendly interface and seamless integration enable us to easily add more security features as our needs evolve, without incurring significant costs.

The number of alerts has been reduced. We used to get a lot of false positives and the solution has reduced our alerts by over 60 percent.

By quietly resolving most issues in the background, SentinelOne Singularity Complete frees up our time for other projects and tasks. This way we don't have to call our support team and we don't lose any productivity. We can save around four hours a day when an issue is detected.

Our MTTD has been drastically reduced by SentinelOne Singularity Complete to less than 30 seconds.

Our MTTR has been reduced thanks to the automated AI response from SentinelOne Singularity Complete. What we do after that is use the insights provided by the endpoints and the management console to help guide the client on what steps should be taken moving forward.

Switching to SentinelOne Singularity Complete significantly reduced our security costs. Previously, our solution was both expensive and insufficient for our needs. By moving to SentinelOne, we achieved a 40 percent cost saving. Additionally, we benefitted from time savings and increased productivity, further contributing to our overall cost reduction.

SentinelOne Singularity Complete has helped to reduce our organizational risk by over 70 percent.

What is most valuable?

The offline protection offered by SentinelOne Singularity Complete for my devices is valuable.

The automatic mitigation features are incredibly valuable. Over the past two months, receiving alerts on my laptop about mitigated attacks has been one of the key benefits. It's fantastic that I don't have to manually intervene in the mitigation process, yet I'm still informed about potential threats and assured that I'm protected.

The detailed history logs allow us to easily detect malicious behavior within the network.

What needs improvement?

I would like to have firewall functionality within SentinelOne Singularity Complete.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for eight months.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is extremely stable in the cloud.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is highly scalable. We have had many clients easily scale their number of endpoints.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Sophos and Fortinet for the firewall but switched to SentinelOne Singularity Complete because of its more robust capability, ease of integration, and lower cost.

SentinelOne Singularity Complete stands out as the most innovative and forward-thinking solution in the market. Through strategic acquisitions, SentinelOne has gained a distinct edge over its competitors.

How was the initial setup?

In the beginning, our technical team did not have a lot of information but once they received some guidance from SentinelOne the deployment was easy.

What was our ROI?

The efficiency gains and enhanced security delivered by SentinelOne Singularity Complete consistently ensure a positive return on investment.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete's pricing is affordable. They offer licenses from zero to a hundred making it accessible even for smaller businesses.

Which other solutions did I evaluate?

We evaluated CrowdStrike but we didn't have much information about how it worked, its functionality, or cost.

What other advice do I have?

I would rate SentinelOne Singularity Complete a nine out of ten.

SentinelOne Singularity Complete is a mature solution that takes care of most of our use cases for EDR and the Ranger functionality provides visibility into our network. SentinelOne Singularity Complete as a first line of defense gives us peace of mind.

No maintenance is required from our end.

SentinelOne is my go-to as a strategic security partner when it comes to anything EDR-related.

SentinelOne Singularity Complete is a great solution and I recommend it. SentinelOne Singularity Complete can easily be deployed in any environment and is cost-effective.