Intuitive, fast and embedded where people are anyway (Slack)
What do you like best about the product?
To me incident.io strikes just the right balance between not getting in the way while still providing structure, process and data gathering to incident management.
I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth.
It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards.
I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth.
It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards.
What do you dislike about the product?
No complaints about the core use-case. Creating overrides for escalation scheuldes could be easier (just by drag and drop on the timeline or by making the text input a little smarter - it doesn't seem to be able to identify people just by their first name.)
What problems is the product solving and how is that benefiting you?
Providing structure while not getting in the way during time-sensitive incidents.
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