A diverse range of customers use it for more than just virtualization. The platform is utilized for backup and Data Loss Prevention solutions. This extends beyond virtual environments to encompass mixed environments, including physical workloads. Some of our customers use it for cloud backup, showcasing its versatility across various IT infrastructures.

The most valuable addition recently introduced is the Continuous Data Protection feature. Particularly noteworthy is its configuration for SMAX and SaaS recovery. The integration of CDP with VMware stands out as one of the most impressive features. In the context of recoverability, whether dealing with issues related to data traffic or encountering problems with physical or virtual servers, Veeam stands out for its swift recovery capabilities. The ability to bring services back online within minutes, be it for physical or virtual machines, is highly beneficial.

There might be room for improvement at the plugin level, specifically concerning application plugins. In a recent deployment, we encountered some issues, and I believe there is a need for enhancements in the plugins for SAP and Oracle. It would be beneficial to see an extension of support to Oracle VMs. This is particularly relevant for customers utilizing Oracle VMs, where currently, we resort to agent-based backup solutions, and having an agent-less backup option for various hypervisors would be a valuable addition.

I have been working with it for eight years.

I would rate its stability capabilities eight out of ten.

Scalability is not a concern as it exhibits high scalability without issues. Currently, about twenty-five to thirty active customers use it.

Technical support, particularly from the region where the connection is established, may be somewhat lacking. While it was previously considered a highly effective support team, there has been a noticeable decline in support quality since last year, leading to increased challenges and issues. I would rate it five out of ten.

Neutral

The initial setup was straightforward. I would rate it nine out of ten.

The deployment process is straightforward and depends on the organization's requirements. For a basic setup, such as backing up the hypervisor and VMs, it can be completed in approximately four hours. However, for more comprehensive configurations involving agents, RDR, and extensive testing, the process may extend to three to four days. In an on-premise virtual machine environment, the deployment involves setting up a backup management server as a VM, with additional roles assigned to backup proxy servers (VMs) and a repository server, often a physical server linked to local or external storage. Linux repositories are configured for immutability, or appliances like Accelerate or BMC data domain can be used, eliminating the need for a physical repository server. For the database, deployment options include PostgreSQL or dedicated SQL, determined by the deployment scale. Networking requirements, specifying open ports between components and VMware/Hyper-V infrastructure, are communicated to the networking team. Following the environment setup, the backup configuration is executed, incorporating three-to-one copy recommendations with secondary copies on-site, at a different site, or off-site. The configured setup undergoes testing for recovery processes, including instant recovery, file-level recovery, and application-level recovery. Results are documented and shared with the customer, concluding the deployment process.

The price is affordable. I would rate it two out of ten. Since it's not an appliance, infrastructure elements such as backup storage and resource calculations for the required number of VMs need to be factored in, leading to additional pricing considerations.

For those implementing the data platform, my advice is to adhere to best practices diligently. Following the documented guidelines is crucial, as issues related to infrastructure connectivity or delayed restoration often stem from deviations in implementation. Overall, I would rate it eight out of ten.

Our customers use it to monitor their backup infrastructure as well as the hypervisor. 

Most of the customers like the features that monitor the VMware infrastructure.

Moreover, the product proactively identifies potential issues and provides suggestions on how to address them.

In future releases, I would like to see more automation capabilities. It could integrate with automation services to automatically resolve identified issues rather than simply providing instructions to the user.

Moreover, I would like to see customization on the dashboard and the reporting level.

Another area of improvement is the support. 

I have been using this solution for around eight years. I'm working with Veeam ONE and Veeam Data Platform.

We work with the latest version, v12. 

I would rate the stability an eight out of ten. It needs some improvement, especially on database connectivity, when the database grows. So, these issues are there for some of our customers. 

I would rate the scalability an eight out of ten. It needs some improvements.

We have around 15 customers using this solution. Some are enterprises, some are government entities, and some are SMBs. 

Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves, and it happened recently also with two to three cases. Our engineering team was able to resolve this instead of waiting from their side. 

Neutral

I would rate my experience with the initial setup a nine out of ten, where one is difficult, and ten is easy. 

It was straightforward. No complexity here.

The installation is pretty straightforward, and some configurations need to be done. The entire process can be done within a day; we can complete it. 

For the deployment process, we need to identify where to place the solution and the required ports for Veeam ONE. We identify the network requirements, all the ports, and firewall ports needed to connect to the VMware and backup infrastructures. 

It's placed on a dedicated machine, and we configure a skilled server instead of SQL Xpress due to limitations. Then, we deploy it, add the backup and VMware infrastructures, set up the license, and configure rules and alerts.

It is reasonably very cheap. I would rate the licensing model a one out of ten, where one is very affordable and ten is extremely expensive. 

There are no additional costs. Most of our customers take it as a bundle with Data Cloud. From advanced, they take the bundle. So it comes with Veeam ONE. So, it's very affordable. 

If it's purely a VMware environment, then I definitely recommend it. If it's a heterogeneous environment, they may not be able to monitor on-premise servers or the cloud. So, if it's purely VMware, then I would recommend it.

Overall, I would rate the solution a seven out of ten. 

We use the solution for protecting virtual machines and physical servers, as well as backing up data. The data platform mainly focuses on virtualization and physical environments, including database backup.

Veeam recently enhanced some features related to ransomware. Within these updates, its built-in protection feature or cybersecurity features included in the Veeam data platform now provide added protection for all customers. The solution effectively safeguards data, particularly against ransomware. This benefits Veeam, although it may rely on other third-party solutions for business continuity and data protection.

The solution focused on on-premises data and covered all virtualized environments, including physical servers. This product offers scalability, flexibility, and a simple user interface.

The licensed schema needs to be simple because it is more complicated than the previous one.

I have been using the Veeam Data Platform for six years.

The product’s stability is good.

I rate the solution’s stability a nine out of ten.

The solution can integrate with Azure storage and other storage vendors. It is more scalable than the cloud version.

10-15 users are using this solution. We cater this solution to small to medium companies.

I rate the solution’s scalability a nine out of ten.

I have been working with the Veritas backup solution for about 20 years. Veeam has gained a significant market share and caters to many customer needs in the backup sector.

The initial setup is easy and takes a couple of hours to complete.

The solution has affordable pricing for old customers.

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

Overall, I rate the solution a nine out of ten.

The solution is used for backup and replication of data. We can create a backup copy of off-site data.

The backup feature is valuable. It uses snapshot-based replications. Continuous Data Protection is a game-changing technology. Including Veeam, there are only three software vendors that provide this technology.

The product must improve its performance. Sometimes, the backup is very slow. It might be because of the backup infrastructure or the network infrastructure. Sometimes, it is because of Veeam’s abilities.

I have been using the solution for more than ten years. I have been using the latest version for two years.

The tool’s stability depends on the people who maintain the platform. If they do not manage it well, the stability will be lower. The more we manage, the more stability we get. If we take care of our platform daily, there won't be any problems. If we don't look at it for a week, we will have some problems.

Veeam has some performance issues after we reach a couple of 1,000 virtual servers. We have more than ten customers using the product.

The technical support is very good.

The initial setup is not straightforward. It depends on the customer’s infrastructure, architecture, CDP, and storage. We must be very careful about which tools should be used for the implementation. Infrastructure assessment should be done very carefully. A person must be a good Veeam engineer to decide which tools and add-ons should be in place to deploy the solution.

The customer infrastructure assessment should be done. We must find how many virtual servers will be backed up, how many client machines will be backed up, and how many physical servers will be backed up. If a replication solution is in place, we should ask for a wider bandwidth for the customer.

If the customer will be using CDP technology, then we have to do some additional installations on the customer's physical servers. We must understand how many proxies, backup repositories, and immutable repositories we will use.

The solution provides flexible licensing options. We can have it perpetually. We can have it yearly or once in three years. We can also get the Veeam Universal License.

Veeam is the only IT vendor that provides many features in one bundle. I recommend the tool to others. Overall, I rate the solution a seven out of ten.

I find Veeam Data Platform to be an excellent solution with numerous features. It serves as a highly effective choice for backup, replication, and disaster recovery in my opinion.

Disaster Recovery as a Service (DRaaS) is an excellent solution for ensuring user-side disaster recovery. It involves a platform on-premise, which can be replicated to another site. It's a very effective solution, and we prioritize both the FTO and the FTO.                

I recommended adding Azure for EBMI XPower backup and incorporating SolarWinds for end-of-month risk processes, which were not part of the initial solution.

I have been using Veeam Data Platform since 10 years.

I would rate the stability 9 out of 10.

I would rate the scalability 9 out of 10. Generally, our clients fall into the medium-sized category.

There are processes needed to enhance support. Technical support is an area that needs improvement.

Neutral

I find the solution to be easily understandable and trouble-free. Deployment is straightforward, and I've had a positive experience with it. Currently, I haven't deployed with Azure or Microsoft thirteen hundred fifty-five, but I may explore that in the future for a better understanding.

I acknowledge there are concerns about pricing, specifically in gaining more customers for VM. We've encountered difficulties in convincing them due to pricing issues. So, I rate it a six.

We strongly advocate using Veeam for specific cases, particularly for backup services and Disaster Recovery as a Service. These are the two primary cases we utilize to enhance our customer solutions.

On a scale of one to ten, with one being the worst and ten being the best, I would rate this product as an eight.

My clients use Veeam One for monitoring. Veeam One offers backups and VM monitoring.

Veeam One is easy to use. You don't need to get very technical or specific class training. Anyone can start using it.

In my customer's feedback, one thing they liked a lot was the reporting. There is a reporting tool from Veeam One. My customers use reports and can generate reports based on anything they want. They can then compile the report and use them for multiple purposes. My customers use the reports for auditing and reporting, such as quarterly reports.

Veeam One has its ransomware monitoring, but it's based on static parameters. Maybe they can put in AI or ML to get an understanding of our customer's environment, so we don't need to manually tweak the static parameters to meet the customer's environment.

I have about two years of experience with Veeam One, but my company deployed it three or four years ago.

I rate Veeam One's stability an eight out of ten. I don't hear any issues from my customers.

I rate Veeam One's scalability a seven out of ten. The solution has some limitations with scaling, so we need to put in some workarounds to scale it. However, the solution is still scalable.

In Malaysia, we have SMB and even enterprise customers. We have two banking customers using Veeam One.

Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support will be in Australia. After three o'clock in Malaysia, Australia's shift ends, and if we need to continue to work on a case, we need to get the support team to transfer the case to another team, and it takes time to do the handover. That process could be faster.

Neutral

Before Veeam One, I tried Veritas. In Veritas, if we want to monitor the virtual infrastructure, that is a separate license. Veeam One is very straightforward because it's called the virtual machine. If you have 100 virtual machines, you have to get 100 licenses. Veritas needs a capped speed license, which means I need to understand the customer's environment around the capped speed they use for the virtual machines. The license structure is complex for Veritas. And it is difficult to forecast the capped speed for the next few years of growth.

The initial setup is really simple.

Veeam One's cost is cheaper. I rate its pricing a seven or an eight out of ten. The price is pretty cheap for our market. It's a really good price for the quality of the product.

Most clients don't want to use vRealize Operations since it is expensive.

I rate Veeam One a seven out of ten. There are some improvements, but for the price point and features, I think that Veeam One is a great product.

Our customers were seeking an affordable monitoring solution. We noticed that traditional options like VMware's Operations Manager are quite expensive, so we found a more budget-friendly alternative. Veeam ONE has proven to be a reliable tool not just for backups but also for general hypervisor management. 

The most valuable feature is the capacity planning aspect of the solution.

There are not enough charts and diagrams available. Other solutions, such as VMware's vRealize, offer a more extensive range of charts and diagrams for monitoring the environment. Enhancing the user experience, particularly in terms of providing more comprehensive chart and diagram options, would be beneficial.

I have been working with it for more than ten years.

It offers good stability capabilities. I would rate it eight out of ten.

I am highly dissatisfied with their customer support approach.  When we face a certain issue, they simply provide a website link and expect us to resolve the problem on our own. If the issue persists, we need to revert to them for further assistance. This process can be time-consuming when dealing with problems. This differs significantly from our experiences with other vendors, like Nutanix. For instance, when we open a support case with Nutanix, they not only provide a dedicated web portal but also offer direct assistance tailored to our company's specific situation. This approach is notably more effective. I would rate it five out of ten.

Neutral

I learned about Veeam ONE before exploring other solutions, and I have found it to be a highly cost-effective option when compared to alternative solutions.

The initial setup was straightforward. I would rate it nine out of ten.

The deployment process took approximately one week because, following the initial setup, we held several technical meetings to fine-tune the configuration to align with the specific requirements of the customer's use case.

It's an extremely cost-effective solution. I would rate it three out of ten.

It is an excellent solution, incredibly user-friendly and manageable. I would highly recommend it based on its robust features and ease of use. The main issue lies in the quality of customer support. I would rate it seven out of ten.