I might not be the right person to discuss the main use cases for Forcepoint Next Generation Firewall for these clients. I can send an email and reply with what we can in broad strokes without identifying any specific customers. I would have to ask my teams that handle these solutions.
I can share what we appreciate about Forcepoint Next Generation Firewall and what clients generally choose it for. We have had good experience with their responsiveness, which exceeds other products sometimes. Their customer service and price point are competitive for the US market primarily.
The centralized management console of Forcepoint Next Generation Firewall is something we have been struggling with because everybody has their own approach, but most customers have mixed solutions. We end up having customers that are either running two consoles or requiring a third-party solution to monitor everything. From a configuration standpoint, it has been easy to manage.
Regarding security, these are security solutions, and when referring to performance, it works effectively. Features are very similar across products. Each vendor has their own distinctive elements, but in general, for the most concerning and most sought-after features, it is very complete.
At this moment, nothing specific comes to mind regarding improvements for Forcepoint Next Generation Firewall.
The main feedback we receive concerns pricing. If I only have a chance to give one suggestion, it would be to keep pricing competitive. AI improvements could be beneficial, as having AI capabilities has become an important checkmark feature.
On a scale of 1 to 10 for customer service for Forcepoint Next Generation Firewall, I would rate it at least 9, 9.5.
The initial setup of Forcepoint Next Generation Firewall is usually straightforward from a professional use and expert perspective - it is normal and not difficult. However, these are products that require expert knowledge to some degree in my experience.
For deploying Forcepoint Next Generation Firewall into client environments, the approach depends on the implementation. For deployment of individual components, we would typically deploy an engineer or technician for individual boxes. If it is going into an existing system, an engineer must be involved. For a full deployment, we need a solutions architect to examine it, and we involve different vendors for their guidance as they are the true experts in each of their components.
In terms of comparing Forcepoint Next Generation Firewall on a general level, they are very similar regarding features and quality of performance compared to Palo Alto or Cisco or some of the other major players for next generation.
Our team has experience with multiple solutions including Palo Alto and Forcepoint Next Generation Firewall.
We have a mix of clients, primarily focusing on finance and telecom. As the CEO of the company, I lead the teams, negotiate the brands, and secure them. I am sometimes involved in purchasing products or quoting for bigger projects.
Regarding integration with third parties, we work as an MSSP and support MSPs with their solutions. The integration has been very successful for monitoring and ongoing use of the solutions, particularly from an operational perspective for monitoring faults and issues.
Comparing pricing to other solutions on a scale of 1 to 10, with 10 being the highest price, Forcepoint Next Generation Firewall ranks around seven within the US market. There are other products that are less expensive, but they are frequently ranked among the industry leaders.
We generally work with SMBs and medium to smaller companies given our addressable market, and the experience has been good.
I rate Forcepoint Next Generation Firewall 9 out of 10.