What do you like best about the product?

The customer support is always quick to respond, easy and friendly to work with. If there is something you can't find in the documentation or are having trouble with, they can answer your questions and help get it taken care of. I also really like the digest reports are customizable and can allow users subject only view of blocked/quarantined messages.

What do you dislike about the product?

It is difficult to understand the priority or order of operations on different rulesets. It could be more beginner friendly in terms of where certain settings are buried or searchable for specific settings. The product seems geared towards Office 365 users so if you are not on Office 365 your use case may be slightly more limited. If you don't wait several seconds for the page to fully load it will wipe out your search but there is no way to time this loading (no progress bar and it doesn't stop you from typing)

What problems is the product solving and how is that benefiting you?

Helps protect us against spam and threats. It benefits us by reducing our workload through use of some automated and crowdsourced data to help stop threats in their tracks. It helps reduce our workload on dealing with spam and prevents many security threats and phishing emails from reaching users' mailboxes.