Email Gateway Defense: Blocking Threats, Securing Inboxes
What do you like best about the product?
The most helpful thing about this tool is the ease of use. It helps me to quickly investigate and remediate phishing emails. If a legitimate email is blocked, EGF includes features to quickly mark as a false positive and allow the sender. This is used in collaboration with MS Defender and acts as our first line of defense for correspondence. I use the product on a daily basis, as email communication is a huge part in our company.
What do you dislike about the product?
There is not a lot to dislike of this product. I would say that maybe combining some of the tools together in one interface, which they are working on.
What problems is the product solving and how is that benefiting you?
Barracuda gives me a visual of emails that flow in and out of our environment. This is not something that, say, Exchange Admin can do.
Solid Tool for Email Protection
What do you like best about the product?
The amount of flexibility that is offered with the tool to keep your Email environment safe from phishing, spam, etc... is awesome and really lets our team keep our hands off of the admin portal for as long as necessary.
What do you dislike about the product?
The dashboard itself is a little odd, even the new version, hoping they amp it up a little bit.
What problems is the product solving and how is that benefiting you?
Solving directed attacks at our environment by blocking malicious emails and also quarantining junk/spam emails for our users.
Good product for the price
What do you like best about the product?
Was an easy setup process and being in the cloud it got me off my on prem Barracuda device.
What do you dislike about the product?
Does not support Google authentication to let users in to manage their quarantine and spam.
What problems is the product solving and how is that benefiting you?
It stops most of the spam and threat actor emails.
Great software to help monitor incoming emails
What do you like best about the product?
Easy to use and check what emails have come though the system. Easy to allow or block emails coming through. I use this a couple of times a week.
What do you dislike about the product?
There is nothing so far that I can see not to like about the product
What problems is the product solving and how is that benefiting you?
Its blocking a lot of unwanted spam and phishing emails to the users so we have more time to work on other thing s.
FANTASTIC Customer Support!
What do you like best about the product?
The customer support is always quick to respond, easy and friendly to work with. If there is something you can't find in the documentation or are having trouble with, they can answer your questions and help get it taken care of. I also really like the digest reports are customizable and can allow users subject only view of blocked/quarantined messages.
What do you dislike about the product?
It is difficult to understand the priority or order of operations on different rulesets. It could be more beginner friendly in terms of where certain settings are buried or searchable for specific settings. The product seems geared towards Office 365 users so if you are not on Office 365 your use case may be slightly more limited. If you don't wait several seconds for the page to fully load it will wipe out your search but there is no way to time this loading (no progress bar and it doesn't stop you from typing)
What problems is the product solving and how is that benefiting you?
Helps protect us against spam and threats. It benefits us by reducing our workload through use of some automated and crowdsourced data to help stop threats in their tracks. It helps reduce our workload on dealing with spam and prevents many security threats and phishing emails from reaching users' mailboxes.
Email Defence Gateway is a mature product, that has a lot of features, but the interface is aging.
What do you like best about the product?
Provides a lot of features that are needed at the email gateway, reasonably priced, easy to setup and integrate with Office365 etc.
What do you dislike about the product?
Aging interface needs updating, some features in relation to user management are difficult and cannot be done in bulk.
What problems is the product solving and how is that benefiting you?
Preventing phishing, scamming, spam eamils.
Email Gateway Defense
What do you like best about the product?
Its nice to be able to monitor and block informing emails.
What do you dislike about the product?
When added emails to sender policies to block or exempt there are two differeent areas to add it.
What problems is the product solving and how is that benefiting you?
NA
Offers good user experience and suited for medium-sized businesses
What is our primary use case?
It was implemented at a customer's site. If a customer faces an email security issue, we'll do some initial troubleshooting. If the issue isn't resolved, we work with the Barracuda team for further assistance.
One of our customers also used Barracuda Email Gateway Defense (also known as Barracuda Essentials) a while back.
What is most valuable?
It offers a good user experience. Our customers renew it year after year.
Barracuda also offers a separate archival solution. It offers e-Discovery, import-export functionality, and federated search if you have multiple archival devices.
What needs improvement?
The features and product itself are good. Sometimes there are minor issues that can be frustrating, but not consistently bad.
For how long have I used the solution?
I have been using it for four to five years now.
What do I think about the stability of the solution?
We didn't face any performance issues.
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It's best suited for medium-sized businesses. I would rate the scalability an eight out of ten.
How are customer service and support?
We contacted the support from time to time. There is no late response from their end.
The customer service and support are good. They responded to the issues we had.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
My focus is currently on the archival solution. However, we have separate teams that handle other tools.
I've had some experience with Fortinet, though it offers more basic functionality.
There are differences in their interfaces. I prefer the Barracuda interface.
Many customers actually use both solutions for different purposes.
How was the initial setup?
The initial setup was very easy. It is a simple step-by-step process.
It takes around a few hours to days. It is pretty fast.
What's my experience with pricing, setup cost, and licensing?
It is cheaper compared to other products.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. Feature-wise, it is a good product.
Barracuda Email Threat Scanner
What do you like best about the product?
Barracuda Email Threat Scanner does what we need it to do. In toay's world it helpos elimate all those unwanted emails and helps stop our employees from opening the wrong ones.
What do you dislike about the product?
I haven't found anything we don't like about this product.
What problems is the product solving and how is that benefiting you?
I used to get alot of spam and unsafe emails and that has helped remove thos and notify me of any that have been sent.
Robust email security incorporating advanced filtering, effective antivirus protection, and user-friendly documentation for streamlined deployment and management
What is our primary use case?
Our primary use case for Barracuda Email Gateway revolves around inbound email filtering. The focus is on blocking emails, and we predominantly assess each email based on a scoring system. The scoring system ranges from one to seven, with higher scores indicating a greater likelihood of blocking the email. This approach allows us to distinguish and block both suspicious and machine-generated emails while paying special attention to specific criteria within the emails.
How has it helped my organization?
The system effectively highlights potentially problematic emails and provides insights into which inbox each email is directed to.
What is most valuable?
The most valuable functionality is their robust blocking feature, along with fundamental rules for our environment.
What needs improvement?
Enhancements are required on the data transmission front. In cases where logs are publicly accessible, the challenge lies in the absence of default recordings, making it difficult for us to seamlessly integrate components with our system. Consequently, we are compelled to manually create recordings, turning it into a time-consuming process.
For how long have I used the solution?
I have been working with it for approximately one and a half years.
What do I think about the stability of the solution?
It provides good stability. I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate its scalability capabilities nine out of ten. Over three hundred users within our company utilize it around the clock.
How are customer service and support?
I would rate its customer service and support.
How would you rate customer service and support?
How was the initial setup?
The initial setup is straightforward, thanks to readily available documentation. Installing and configuring is a smooth process. I would rate it eight out of ten.
What about the implementation team?
The deployment time is typically one day, facilitated by our vendor. We simply provide them with a server, and their activities are limited to that timeframe. We strictly adhere to the documented steps for the process, and all team members follow the guidelines outlined in the documentation. Three individuals were engaged in the deployment process. There are nine individuals, each one is assigned different responsibilities. They handle a range of maintenance tasks across multiple applications.
What other advice do I have?
I would recommend it; it's excellent. Simply refer to the documentation for guidance. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
