I find Barracuda Essentials' dashboard incredibly valuable as it provides everything I need at a glance.
Barracuda Email Gateway Defense
Barracuda NetworksReviews from AWS customer
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Valuable, reliable, and offers a comprehensive dashboard
What is most valuable?
What needs improvement?
There Is room for improvement in the quarantine and user interface. Enhancements in ease of management, including a smoother deployment process and a more user-friendly interface, would be beneficial.
For how long have I used the solution?
I have been using Barracuda Email Gateway Defense for almost four years.
What do I think about the stability of the solution?
I would rate the stability as a ten out of ten. I have not had any issues with it.
What do I think about the scalability of the solution?
Barracuda is scalable and quite reliable. Alerts notify us of issues, but the main processes have never been disrupted for any significant reason. I would rate the scalability as a nine out of ten. We have over 100 customers using the solution.
How are customer service and support?
I have used Barracuda's technical support, and while there were occasional challenges due to time zone differences, we managed to resolve issues efficiently. Most problems were related to administrative matters like license renewals rather than technical issues, and overall, the support has been good.
How was the initial setup?
Setting up Barracuda was moderately complex and it took about an hour with initial support from Barracuda engineers. While the deployment process wasn't overly complicated, having some knowledge about Barracuda or assistance from an engineer is advisable, especially when dealing with customer architectures. Once set up, ongoing support wasn't necessary, making it a relatively straightforward process.
What other advice do I have?
I recommend testing all the features of Barracuda, particularly the latest version with a new-generation firewall and mail protection. Prioritize getting familiar with the solution through training, and I suggest making the most of the trial version before implementation. Overall, I would rate Barracuda Email Gateway Defense as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Best Email Getway Solution
What do you like best about the product?
easy to confirutation and policy creation, implentation and intgration, graphic interface is very user friendly.
What do you dislike about the product?
Administrator can view all emails from admin panel that is against user privecy.
What problems is the product solving and how is that benefiting you?
barracuda helps us to protect unwanted emails like spam and burne-threats.
Scalable platform with good technical support services
What is our primary use case?
We use the product to generate reports for email security gateway appliances.
What is most valuable?
Barracuda's scoring system (BRB scoring) helps us with email continuity for 96 hours. It makes it easier for customers to access emails during security incidents. It assists us in handling incidents like email bouncing while using Microsoft. It provides ease of customizing and scheduling email timing as well.
What needs improvement?
They could implement scheduled reporting in the product. Additionally, they should integrate it with email security parameters similar to ProofPoint and Trend Micro.
For how long have I used the solution?
We have been using Barracuda Email Gateway Defense for more than three years.
What do I think about the scalability of the solution?
It is a scalable platform.
How are customer service and support?
The technical support services are excellent. Whenever we raise a ticket, they reply within half an hour. We have been using it for five years; thus, we can directly call their toll-free number and provide the case details to start the process.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's implementation process was good. During the trial license period of 14 days, customers could transition between products, such as from Barracuda to Proofpoint or vice versa, without experiencing significant delays. A few domains are sometimes denied access due to site parameters. Properly configuring these parameters and pre-implementing the necessary licenses helps avoid problems on the customer's side.
What's my experience with pricing, setup cost, and licensing?
The product's price is higher than other vendors like Trend Micro, Cisco, CheckPoint, etc. Its license costs around Rs. 2500-2700 per user.
What other advice do I have?
I rate Barracuda Email Gateway Defense an eight out of ten.
Frustrating
What do you like best about the product?
The pricing is fair. Support is responsive.
What do you dislike about the product?
The web interface is slow and prone to failure. False positives linger even after whitelisting. Changes are made without informing customers.
What problems is the product solving and how is that benefiting you?
Provides a solution to filter spam and malware in email. Backup and Archiving.
Used for out of office security
What do you like best about the product?
It allows users to gain access to our system without jeopardizing the safety of our files & servers.
What do you dislike about the product?
The only thing I would say is not the software but the users. I give lessons after lessons, and they still end up with a problem. That is only because they don't have to do it all the time as i do.
What problems is the product solving and how is that benefiting you?
Data protection if someone should gain access to our database by unauthorized entry. Better than that they are our watchdog 24 hours around the clock.
Barracuda for email security
What do you like best about the product?
I like that there are separate areas for blocked or quarantine messages and there are descriptions as to what the issue is and what the next steps should be.
What do you dislike about the product?
That I have to log in to a separate application to view the quarantine mailbox
What problems is the product solving and how is that benefiting you?
Barracuda is helping to reduce the amount of phishing emails i receive and by quarantineing suspicious messages it helps me to differentiate the real messages from the scammers
A good spam filter and email archiving solution
What do you like best about the product?
Barracuda Email Gateway Defense is a good spam and email archiving solution for small to mid-sized businesses. It is feature-rich and easy to set up. It includes robust anti-virus and phishing protection and can store incoming emails for future delivery if your mail system is offline.
What do you dislike about the product?
The Barracuda Email Gateway Defense GUI can be confusing to navigate at first. Once you learn where everything is located, it becomes easier to find what you are looking for. Finding the support portal to create support cases can be difficult to locate. It could certainly benefit from a more streamlined UX.
What problems is the product solving and how is that benefiting you?
We use the Barracuda Email Gateway Defense product for its spam, virus, and phishing capabilities. It has blocked millions of spam emails from our email system. We also utilize their email archiving abilities; however, most of my users forget they have it as it requires you to log into their portal to access it.
Recommendations to others considering the product:
I recommend they compare several spam filters and look closely at the GUI to see if it is laid out in a logical manner to ease administration.
Email Threat Scanner
What do you like best about the product?
Email threat application is a good application. Very easy to use and simple to work with. The application does everything that it is designed for. The tool also integrates well with other application
What do you dislike about the product?
The look and feel of the email threat application is a little gray area I feel which needs a lot of enhnacemwnts. Apart from which I do not see any other issues with this application.
What problems is the product solving and how is that benefiting you?
As the name suggest all our emails are scanned for threats with this application. The application is so strange that any slightest of the threat is captured and notified
Easy to use and reliable anti spam service
What do you like best about the product?
Barracuda Essentials is very easy to configure and use - has pretty good accuracy in stopping spam/phishing - easy to submit messages for quarantine - easy to add new users - "secure email" feature configured by simply entering a text phrase in new email message Subject Line - and, good pricing
What do you dislike about the product?
pricing has substantially increased over past year
What problems is the product solving and how is that benefiting you?
Using for anti-spam, but then found it has a secure email feature so our users can send encrypted emails right through Barracuda, with an easy to set up UI
Antispam that works
What do you like best about the product?
It is cloud based, easy to start and has good reporting.
What do you dislike about the product?
It becomes quite hard if you need to stop messages containing certain text or so (quite advanced topics). Essentials is not really into exceptions.
What problems is the product solving and how is that benefiting you?
I had a onsite antispam solution. Since you really can't predict the load on such solution, it is quite problematic to scale.
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