External reviews are not included in the AWS star rating for the product.
It was implemented at a customer's site. If a customer faces an email security issue, we'll do some initial troubleshooting. If the issue isn't resolved, we work with the Barracuda team for further assistance.
One of our customers also used Barracuda Email Gateway Defense (also known as Barracuda Essentials) a while back.
It offers a good user experience. Our customers renew it year after year.
Barracuda also offers a separate archival solution. It offers e-Discovery, import-export functionality, and federated search if you have multiple archival devices.
The features and product itself are good. Sometimes there are minor issues that can be frustrating, but not consistently bad.
I have been using it for four to five years now.
We didn't face any performance issues.
I would rate the stability a ten out of ten.
It's best suited for medium-sized businesses. I would rate the scalability an eight out of ten.
We contacted the support from time to time. There is no late response from their end.
The customer service and support are good. They responded to the issues we had.
Positive
My focus is currently on the archival solution. However, we have separate teams that handle other tools.
I've had some experience with Fortinet, though it offers more basic functionality.
There are differences in their interfaces. I prefer the Barracuda interface.
Many customers actually use both solutions for different purposes.
The initial setup was very easy. It is a simple step-by-step process.
It takes around a few hours to days. It is pretty fast.
It is cheaper compared to other products.
Overall, I would rate the solution an eight out of ten. Feature-wise, it is a good product.
Our primary use case for Barracuda Email Gateway revolves around inbound email filtering. The focus is on blocking emails, and we predominantly assess each email based on a scoring system. The scoring system ranges from one to seven, with higher scores indicating a greater likelihood of blocking the email. This approach allows us to distinguish and block both suspicious and machine-generated emails while paying special attention to specific criteria within the emails.
The system effectively highlights potentially problematic emails and provides insights into which inbox each email is directed to.
The most valuable functionality is their robust blocking feature, along with fundamental rules for our environment.
Enhancements are required on the data transmission front. In cases where logs are publicly accessible, the challenge lies in the absence of default recordings, making it difficult for us to seamlessly integrate components with our system. Consequently, we are compelled to manually create recordings, turning it into a time-consuming process.
I have been working with it for approximately one and a half years.
It provides good stability. I would rate it nine out of ten.
I would rate its scalability capabilities nine out of ten. Over three hundred users within our company utilize it around the clock.
I would rate its customer service and support.
Positive
The initial setup is straightforward, thanks to readily available documentation. Installing and configuring is a smooth process. I would rate it eight out of ten.
The deployment time is typically one day, facilitated by our vendor. We simply provide them with a server, and their activities are limited to that timeframe. We strictly adhere to the documented steps for the process, and all team members follow the guidelines outlined in the documentation. Three individuals were engaged in the deployment process. There are nine individuals, each one is assigned different responsibilities. They handle a range of maintenance tasks across multiple applications.
I would recommend it; it's excellent. Simply refer to the documentation for guidance. Overall, I would rate it nine out of ten.
I find Barracuda Essentials' dashboard incredibly valuable as it provides everything I need at a glance.
There Is room for improvement in the quarantine and user interface. Enhancements in ease of management, including a smoother deployment process and a more user-friendly interface, would be beneficial.
I have been using Barracuda Email Gateway Defense for almost four years.
I would rate the stability as a ten out of ten. I have not had any issues with it.
Barracuda is scalable and quite reliable. Alerts notify us of issues, but the main processes have never been disrupted for any significant reason. I would rate the scalability as a nine out of ten. We have over 100 customers using the solution.
I have used Barracuda's technical support, and while there were occasional challenges due to time zone differences, we managed to resolve issues efficiently. Most problems were related to administrative matters like license renewals rather than technical issues, and overall, the support has been good.
Setting up Barracuda was moderately complex and it took about an hour with initial support from Barracuda engineers. While the deployment process wasn't overly complicated, having some knowledge about Barracuda or assistance from an engineer is advisable, especially when dealing with customer architectures. Once set up, ongoing support wasn't necessary, making it a relatively straightforward process.
I recommend testing all the features of Barracuda, particularly the latest version with a new-generation firewall and mail protection. Prioritize getting familiar with the solution through training, and I suggest making the most of the trial version before implementation. Overall, I would rate Barracuda Email Gateway Defense as an eight out of ten.
We use the product to generate reports for email security gateway appliances.
Barracuda's scoring system (BRB scoring) helps us with email continuity for 96 hours. It makes it easier for customers to access emails during security incidents. It assists us in handling incidents like email bouncing while using Microsoft. It provides ease of customizing and scheduling email timing as well.
They could implement scheduled reporting in the product. Additionally, they should integrate it with email security parameters similar to ProofPoint and Trend Micro.
We have been using Barracuda Email Gateway Defense for more than three years.
It is a scalable platform.
The technical support services are excellent. Whenever we raise a ticket, they reply within half an hour. We have been using it for five years; thus, we can directly call their toll-free number and provide the case details to start the process.
Positive
The product's implementation process was good. During the trial license period of 14 days, customers could transition between products, such as from Barracuda to Proofpoint or vice versa, without experiencing significant delays. A few domains are sometimes denied access due to site parameters. Properly configuring these parameters and pre-implementing the necessary licenses helps avoid problems on the customer's side.
The product's price is higher than other vendors like Trend Micro, Cisco, CheckPoint, etc. Its license costs around Rs. 2500-2700 per user.
I rate Barracuda Email Gateway Defense an eight out of ten.