Brex
Brex Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,475 reviews
from
External reviews are not included in the AWS star rating for the product.
Best bank for international start ups
What do you like best about the product?
The most intriguing part of brex is their attention to non US resident client. The seamless effort in reaching support is top notch.
Another important feature about brex is the peace of mind you get knowing fully well that the funds in your account will always be safe, because you have the option to block Unauthorized ACH debit. And card transaction won’t process if the merchant isn’t whitelisted by you. Overall their ACH is good and on time. And the credit card limit are awesome based on your cash flow thereby helping you have more insight into your spending pattern.
Another important feature about brex is the peace of mind you get knowing fully well that the funds in your account will always be safe, because you have the option to block Unauthorized ACH debit. And card transaction won’t process if the merchant isn’t whitelisted by you. Overall their ACH is good and on time. And the credit card limit are awesome based on your cash flow thereby helping you have more insight into your spending pattern.
What do you dislike about the product?
Everyone dislike a declined charge as it can be embarrassing. But at the same time it’s for our safety so I appreciate it. For now no dislike still using and testing out all features of brex
What problems is the product solving and how is that benefiting you?
On time payment, the receipt feature is a A plus for me. And the zero fees on wire transfers are awesome too
The Worst Customer Service I've Ever Experienced
What do you like best about the product?
At first the simplicity and ease of use, until they disabled my account with no warning and no explanation.
What do you dislike about the product?
Extremely poor customer service, ambiguity, utter lack of transparency. My experience with Brex was by far the worst I've ever had with any service provider. After one transaction they suspended my account and held all my funds - no explanation, questioning, or any communication at all. All service representatives either refused to talk to me because "I may or may not have violated something in our agreement," or were simply completely oblivious. All this while they held onto my funds. After days of miscommunication and fighting on my end, for a right to my own money, they unsuspended my account. No explanation, no apology, just silence. I am baffled that in the year 2021 any service provider can offer this poor level of customer service. I was spoken to like a criminal for a mistake on their end. My trust in them as the holders of my livelihood was completely violated, and I do not recommend using their services. Competitors like Ramp and Divvy are far better, far more transparent, and far more trustworthy.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
Don't.
A Great Working Capital Management Tool.
What do you like best about the product?
I tend to see this card as a debit card on steroids. The credit card features and the rewards system rivals some top tier business credit cards without the high annual fees. In other words, you get the benefits of both. I think a lot of the disgruntled users need to understand that this card is mainly designed to help you build working capital, manage the working capital and build a savings at the same time.
What do you dislike about the product?
I think Brex should market this product to transportation entrepreneurs like truck drivers and limo chauffeurs. Reward points for fuel, meals, and lodging would be extremely valuable to these professionals.
What problems is the product solving and how is that benefiting you?
As mentioned above. Brex is helping me build my working capital and targeting my expenses to key areas in my business.
Recommendations to others considering the product:
Overall, I think this is a great card for a startup. And a great tool for building and managing working capital.
The NEW standard for Corporate Banking
What do you like best about the product?
Best-in-class interface and design. BREX sets the standard for features a business needs from a world-class support team to unparalleled services.
What do you dislike about the product?
BREX is one of the very vendors over the years I have worked with that I can't think of a single disklike
What problems is the product solving and how is that benefiting you?
Cash Management, Card Management, Bill Payments, Accelerated Payments, and Corporate Credit Cards.
Recommendations to others considering the product:
Assess the cost-saving in addition to the service benefits. BREX has so many built-in integrations that there is a high likelihood your company will save money by using BREX in addition to all the other benefits.
Very Bad Experience, Company was caught lying
What do you like best about the product?
At first it was easy to sign up and all seemed good.
What do you dislike about the product?
They dynamically change your credit limit without notice and withdraw funds from your account and then fail payments. The limit changes daily and they say it is the algorithm, but it has to be terribly flawed to have such massive fluctuations. The unauthorized withdrawals done without notice make it hard to manage cash flow, defeating the purpose of a NET 30 card. You can be fine one day, then your limit is cut by 80% and they reject your recurring payments and then raise it 25% 2 days later after you switched all your payments. Just very unreliable and customer service gives you a different story every time.
What problems is the product solving and how is that benefiting you?
We had planned on using it instead of getting an AmEx to put all our monthly recurring payments on and then just make a single payment to Brex once a month. Needless to say it did not work out.
Recommendations to others considering the product:
I would pass, consider a more established credit card like AmEx. Hopefully they will figure out how to run a company.
Brex
What do you like best about the product?
The integration with quickbooks and other software
What do you dislike about the product?
There is still some issue with integration with QB that some charges are coming out twice
What problems is the product solving and how is that benefiting you?
doing expense for my employees charges
Recommendations to others considering the product:
Brex is fairly easy to use but can work on integration feature for QB
Very convenient
What do you like best about the product?
It was simple and fast to get started. I got what I needed right away.
What do you dislike about the product?
Nothing comes to mind. So far the experience has been great.
What problems is the product solving and how is that benefiting you?
We needed a way to have employees spend in a way that we could manage, and also reduce the burden of expense reimbursement on employees.
Recommendations to others considering the product:
They have a great approach to simplifying the user experience.
Best Solution For Businesses
What do you like best about the product?
The variety of bonuses that come with a Brex card is amazing! The moment we signed up for this card, we immediately got an AWS credit and we also started earning points right away! A few weeks after we set up an account we were also offered setting up a Cash account and that one is super convenient as well! They offer free wire transfers (including free international wire transfers!!!!!) which is just amazing for small businesses that are concerned about their cash flow and try to minimize unnecessary costs.
What do you dislike about the product?
Nothing really. I just wish I could get a personal Brex account for myself and a lot of my co-workers think the same way!
What problems is the product solving and how is that benefiting you?
Brex is an awesome solution to manage cash flow. It definitely saves a lot of money and offers lots of awesome perks! I am so happy we signed up for a Brex account and highly recommend it to all the startups.
Recommendations to others considering the product:
Don't think about it for too long, just sign up for an account and start using it! We have been using Brex for several months and our only concern is that we didn't sign up for it long ago! Brex definitely saves a lot of money and offers lots of awesome perks that are super convenient, especially for startups! I am so happy we signed up for a Brex account and highly recommend it to anyone and everyone!!!
It's just so easy and effective
What do you like best about the product?
How easy it is to manage the account----
What do you dislike about the product?
The only thing is the referral cost-----
What problems is the product solving and how is that benefiting you?
Management of the team's cards. On our company, has allowed us to easily transfer money and use it for the several services that we use on a monthly basis. It's very easy to access, use, and manage.
Brex Works on So Many Dimensions!
What do you like best about the product?
Love the ability to QUICKLY drop in receipts, write a memo, select charge code and dept, and be done. Love the ability to photo the receipt after a live transaction and be done! Improved receipt submission keeps our accountants very happy.
What do you dislike about the product?
To date, every time I have voiced a "could you....", Brex has either immediately met our request via back office support or modified their app to provide the service we were looking for. Very responsive customer service and tech support -- so not much to complain about!
What problems is the product solving and how is that benefiting you?
Lack of receipts from corp CC holders now much less of an issue. Can quickly look online to see who is behind and who has been playing nice. Allows us to nudge staff quickly, before they lose the receipt or make it more difficult for them to retrieve it.
showing 1,371 - 1,380