Brex
Brex Inc.Reviews from AWS customer
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The only business bank needed
What do you like best about the product?
That all vendors are saved. It makes it easy to pay them in a few clicks. International wires are also extremely convenient when paying our international contractors.
What do you dislike about the product?
The app could be better. Sending international wires from the app isn't possible. Push notifications aren't reliable on Android (at least my device). The Slack integration is useful but disappointing that it's a paid option. I understand Brex needs to make money but I don't think Slack pushes is going to beef up their AR.
What problems is the product solving and how is that benefiting you?
Making business banking simple. I don't need nor want a physical location. The lack of a physical branch requires a fantastic online customer support, which they have more than Brex's online-only competitors.
Technologically advanced and easy to use
What do you like best about the product?
I love that the mobile apps simply work, and the use of the product is very intuitive. The bonus on top is the innovation Brex has done around billboards, where startup customers are able to get free advertising and distribution through their OOH advertising network.
What do you dislike about the product?
I cannot think of any. I have not had as much time to explore the rewards for points on Brex, so perhaps it would be valuable to see how far away we are from certain milestones.
What problems is the product solving and how is that benefiting you?
Brex is a corporate card provider. They make it easy to spend company money and track expenses + revenue each month. It's also easy to setup employees with corporate cards.
Easy to work with
What do you like best about the product?
receipt picture on the phone and to write memo
What do you dislike about the product?
too many notifications and notices, could use less
What problems is the product solving and how is that benefiting you?
Not having to keep receipts and remember memos
Easy to use, EXCELLENT customer service!
What do you like best about the product?
Brex offers an incredibly easy-to-use virtual card with customer service that goes above and beyond. Their website is easy to navigate and set up very intuitively to quickly find the information you need from your account and accomplish what you need. If you ever have to file a claim against a charge, it's straightforward and their resolution time is quicker than most brick-and-mortar banks.
What do you dislike about the product?
Their website requires two-factor verification, which I'm usually not against, but if you ever lose or break your cell phone and don't have a backup phone, it's tough to access their website because customer service wants to talk to you on the phone to verify your information. It can be done, but it's time-consuming. There isn't an option to have a code sent to your email if your phone is missing.
What problems is the product solving and how is that benefiting you?
Brex allows me to use a virtual card that my company can track the use of and monitor the spending on. At any time, the company can change my credit limit or completely restrict employee access.
Respectful and responsive
What do you like best about the product?
The app. The speed that the team responds to any issues that I have had in the past as well as the alerts that happened in a very timely manner. Way better than the service we used before
What do you dislike about the product?
Not much. I do receive alot of emails that are unnecessary. Sometimes the text can be a bit excessive.
What problems is the product solving and how is that benefiting you?
The speed that the team responds to any issues that I have had in the past as well as the alerts that happened in a very timely manner. Way better than the service we used before. Whenever I'm using my card, it gets cut off halfway through the day, but it's always easy to get it back on.
Love the Benefits
What do you like best about the product?
I love that I am able to easily access my Brex Account on the app and that it keeps track of all my spending along with receipts and memos.
What do you dislike about the product?
It is not that it is not helpful, but I do find a bit annoying that It constently reminds that I am missing receipts and memos.
What problems is the product solving and how is that benefiting you?
Brex is helping me keep track of all my spending. I can easily download into a CSV file.
Checking Account + Credit Card + Virtual Cards + Expense Management - All under one umbrella
What do you like best about the product?
Expenses management has worked like a charm. Issuing virtual cards for every department and type of purchase helps keep the payment threshold in place and also helps track department-wise spending. The Brex website and apps are easy to use and manage.
What do you dislike about the product?
The rewards system is complex and not as attractive as other players in the market. This can be made more attractive as other virtual card providers are giving up to 3% cash back
What problems is the product solving and how is that benefiting you?
Control and monitor spending across functions. Helps plan monthly budget for different departments and purchases. Spends threshold per card/vendor also helps trigger warnings when there is a high charge and this helps in us review it early
So Easy!
What do you like best about the product?
I love the integrations that interface directly with our accounting software. The easy of issuing virtual cards and managing spend limits makes running our business so easy.
What do you dislike about the product?
The bill pay feature is not ideal. I don't care for how the sync works as far as how it creates bills and marks them as paid. I found it to be clunky and duplicative at the outset. It also isn't as functional for bulk payments as bill.com is, so I haven't delved into that more than a few test runs.
What problems is the product solving and how is that benefiting you?
Spend limits, receipt and memo tracking, rewards and cash-back programs are great. The ability to handle one off check payments is great also for a company that carries no check stock.
Brex works exactly as you'd expect with intuitive UX
What do you like best about the product?
I personally like the draft mode the best. Being able to use it to store relevant screenshots/receipts without actually filling out the details is very helpful
What do you dislike about the product?
I honestly don't this it has too many downsides. I think that it would be interesting to explore image processing and automatically stripping out things such as date, vendor and price from receipts.
What problems is the product solving and how is that benefiting you?
It helps solve expensing my transit to work
Great
What do you like best about the product?
Great application for al of employees. Easy to buy plane tickets etc.
What do you dislike about the product?
To be honest there is bothing to dislike
What problems is the product solving and how is that benefiting you?
Sharing money
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