What do you like best about the product?

The service and response of their support. Whenever our team has had need of their support or engineering team, Redox has always been incredibly responsive.

What do you dislike about the product?

The only real downside is a lack of interface reporting. Their model is great for businesses in need of healthcare interfaces, but when it comes to critical services, any delay can be costly, and it is can be very important that even short delays or message queues be communicated.

What problems is the product solving and how is that benefiting you?

We work in the ED space, providing wait time estimates and improving the patient experience throughout the entire ED visit. For us, having Redox allows us to focus on our core competency without having to manage VPNs or interface engines. Redox allows us to focus our engineering efforts on our AI and NLP engines to revolutionize the patient experience without wasting efforts managing interface connections to the various data points of disparate healthcare systems.

Recommendations to others considering the product:

Using Redox is great for fast integrations. While they may not be the right fit for everyone right out of the gate, or if you require an on-premise interface, they are a great solution for cloud integration, and take the burden off of your team for managing healthcare interfaces. They also remove the requirement that an engineer fully understand HL7 or healthcare data.