Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Best in class CRM
What do you like best about the product?
It is one of the best CRM today with Einstein adding a very insightful software that I have been using it for almost 8 years. I am also a part of the trail blazers community!
What do you dislike about the product?
Having used it for many years, I still feel that the user interface could be improved. The product's natural intuitiveness could be enhanced, and I believe incorporating AI into the developer experience would now allow for more efficient handling of admin-level development tasks.
What problems is the product solving and how is that benefiting you?
The biggest problem it solves for me is getting all my accounts, opportunities, stakeholder details, and activity history in one place without relying on scattered spreadsheets or memory. I’ve used SFDC for almost nine years, so the biggest benefit is consistency and I can create custom reports and analytics for my own reporting and tracking purpose.
A Robust Platform for Organizing and Integrating Sales Data
What do you like best about the product?
It provides powerful features to track the whole sales process. When used as intended, it provides great tools to track the lead all the way until conversion and beyond.
What do you dislike about the product?
It can take a while to get used to the way Sales Cloud thinks about leads, accounts, opportunities etc. If you deviate from this way of thinking and start building customisations, it can become complex really quickly.
What problems is the product solving and how is that benefiting you?
As the core of the sales process, Sales Cloud is used to manage all data related to leads and accounts. It is an invaluable tool to structure all of this data and to be able to build any processes or integrations with other tools. The problem it is solving is that it provides the possibility to build pretty much any process and build integrations.
Excellent Integrations That Enhance Our Workflow
What do you like best about the product?
It provides integration with various other software that we also use.
What do you dislike about the product?
It can be a bit too complicated at times and so hard to understand and be comfortable with.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to have a single source of truth when it comes to our customers' data
Effortless Opportunity Tracking for Our Team
What do you like best about the product?
it helps our team keep our opportunities tracked in salesforce
What do you dislike about the product?
nothing comes to mind. We like using it so far.
What problems is the product solving and how is that benefiting you?
keeping track of our pipeline
Streamlined Sales Management with Powerful Customization
What do you like best about the product?
Salesforce Sales Cloud stands out for its powerful customization and automation capabilities. I love how it streamlines the entire sales process from lead management to opportunity tracking while providing real-time insights through robust reporting and dashboards. The integration options and scalability make it perfect for growing businesses, and the AI driven features like predictive forecasting help teams close deals faster.
What do you dislike about the product?
The main drawback of Salesforce Sales Cloud is its complexity and steep learning curve. While the platform is powerful, setting up customizations and workflows often requires technical expertise or additional support. It can also feel overwhelming for new users, and the cost can be high for smaller businesses when factoring in add-ons and integrations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves challenges around managing leads, tracking opportunities, and forecasting sales accurately. It centralizes all customer data, making it easy for our team to collaborate and maintain visibility across the sales pipeline. The automation of repetitive tasks and AI-driven insights help us close deals faster and improve productivity. Overall, it has streamlined our sales process and enhanced decision-making.
Transforms Sales Processes into a Revenue-Driving Powerhouse
What do you like best about the product?
The core benefit of Salesforce Sales Cloud is that it transforms a chaotic, decentralized sales process into a standardized, automated, and insightful engine that drives revenue growth.
What do you dislike about the product?
The downsides of using Salesforce Sales Cloud are significant and often stem from its vast power and complexity. The least helpful aspect frequently cited is the High Total Cost of Ownership (TCO), which extends far beyond the initial licensing fees.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is designed to solve the most critical, revenue-limiting business problems for sales organizations by transforming chaotic, manual, and disconnected processes into a unified, intelligent, and scalable system
Effortless Lead Tracking Made Simple
What do you like best about the product?
It allows you to easily keep track of your leads.
What do you dislike about the product?
Sometimes the network may not work the best.
What problems is the product solving and how is that benefiting you?
It keeps track of how many calls are made in a day, how your leads are doing, and who to call.
Comprehensive CRM with Seamless Integration
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its comprehensive integration of sales tools and data in one place. This robust feature eliminates the need to switch between multiple applications, thereby significantly reducing errors and saving valuable time. By centralizing all essential tools and data, it enables me to efficiently manage customer relationships and analyze sales performance with ease. This seamless integration supports team collaboration and helps in accurately measuring ROI, which were major challenges before adopting this software. My positive experience with these features is reflected in my high likelihood to recommend Salesforce Sales Cloud, as I rated it 9 out of 10.
What do you dislike about the product?
Setting up custom reports, dashboards, and workflows sometimes requires advanced knowledge or administrator support.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track customer relationships and analyze sales performance, solving team collaboration issues and measuring ROI effectively. It integrates sales tools and data, saving time and reducing errors by eliminating the need to switch between multiple applications.
The Global Sales Engine: Unmatched Pipeline Visibility and Customization Power
What do you like best about the product?
The customizability and the underlying platform are huge strengths. We've been able to tailor the lead assignment rules, approval workflows (Flows), and user interfaces (Lightning) to perfectly match our complex enterprise sales methodology. Furthermore, the integration of Einstein AI (for scoring, predictive insights, and now conversational summaries) is moving the platform from a simple data entry tool to a proactive, intelligent sales assistant.
What do you dislike about the product?
The main point of frustration is tye significant cost and licensing complexity. While the platform delivers immense value, the per-user subscription fees are high, and the price rapidly escalates when adding necessary features like advanced reporting.
What problems is the product solving and how is that benefiting you?
Benefit: Sales Cloud enforces a standardized, repeatable sales process and requires all activities and deal stages to be logged in one place. This consistency provides managers with real-time, trustworthy data for forecasting, leading to a demonstrable increase in forecast accuracy and enabling better strategic decision-making.
All-in-One Sales Platform That Streamlines Deal Management
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is its ability to bring together all customer and opportunity information within one intuitive platform. This centralization makes the sales process more efficient, enhances the accuracy of forecasting, and allows me to monitor every interaction. As a result, I can manage deals more effectively and accelerate the process of closing opportunities.
What do you dislike about the product?
One aspect I find challenging about Salesforce Sales Cloud is that its extensive array of features can be overwhelming, especially for those who are new to the platform. While the customization options are robust and offer a lot of potential, making the most of them often demands extra time and effort to configure workflows and truly maximize the platform’s value.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses the challenge of managing customer information spread across various channels and tools. By bringing together leads, opportunities, activities, and forecasting into a single platform, it enables me to stay organized, focus on the most important deals, and have a clear view of the entire sales pipeline. This not only boosts efficiency and enhances the accuracy of follow-ups, but also makes it easier for me to close more business with less manual work.
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