Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Flexible Sales Hub Enhanced with AI Automation and Smarter Insights
What do you like best about the product?
What I like about Agentforce Sales is how flexible and customizable it becomes once you spend some time with it. We were able to shape the entire sales process around our workflow instead of forcing the team to adapt the tool.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
What do you dislike about the product?
The Ui can feel cluttered at times. There are a lot of options and configurations, which are powerful, but it sometimes makes simple tasks take more steps than expected.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
What problems is the product solving and how is that benefiting you?
One of the main problem Agenforce Sales is solving for us is reducing manual work and guesswork in the sales process.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
Great for Pulling Data Together with Flexible Criteria
What do you like best about the product?
I like how it pulls the data together, you can input different criteria
What do you dislike about the product?
sometimes it can be clunky , and not as precise as it could be
What problems is the product solving and how is that benefiting you?
time, it makes it easy to pull data in 1 place
Powerful, Customizable CRM for Scalable Opportunity Scouting and Data-Driven Decisions
What do you like best about the product?
It’s the right tool for opportunity scouting, managing accounts, and keeping activities in one place, with extensive customization and the scalability needed to support a growing business. Its AI-powered insights, reports, and forecasting enable us to make data-driven decisions.
What do you dislike about the product?
Its cost and limitations or on integration and customizations leading to confused UI and Maintenance heavy workflows.
What problems is the product solving and how is that benefiting you?
It helps with handling sales, leads, samples, tasks, opportunities, forecasting, and insightful reports.
AI-Driven Automation That Speeds Up Sales
What do you like best about the product?
AI-driven automation boosts sales speed.
What do you dislike about the product?
Complex setup and high customization effort
What problems is the product solving and how is that benefiting you?
Centralizes data, automates workflows, improves sales visibility and decision-making
Simple, Fast UI and Affordable Setup with Agent Force
What do you like best about the product?
What I really like was its simple and easy user interface. I had to track all my Opportunities using Agent force and it was always fast with little wait times. Also, it was the most affordable and easier to setup vs other providers.
What do you dislike about the product?
The greatest dislike was that even though it was easy t setup and use it was hard to integrated into our system using their API's. However, This is not the fault of Agent Fierce, but limitation of our internal system that was based on the old AS400 backend.
What problems is the product solving and how is that benefiting you?
The problem agent Force solved was the easy of adding opportunities and collaborating within my team. This allowed other co-worker to pick up where I left off if I was pulled to do other activities.
Associate Sales Dev Manager
What do you like best about the product?
Not too familiar with it to be honest with you
What do you dislike about the product?
Not to familiar with it once again to be honest I know the cloud helps me upload and get a better view
What problems is the product solving and how is that benefiting you?
Easily upload and unload data for me
A solid CRM that brings real visibility to your sales pipeline
What do you like best about the product?
The lead and pipeline management capabilities are where Salesforce Sales Cloud truly shines. As a Technical Lead, I work closely with our sales operations team, and the way we can track every lead from first touchpoint to closed deal has been a game changer for us. The CRM gives us a single source of truth for all customer interactions, which means our team is never working with outdated information. I also appreciate how easily it integrates with the tools we already use — email, calendars, and third-party apps all connect without much hassle. The customizable dashboards and real-time reports help me keep an eye on our pipeline health at a glance. The platform is mature, reliable, and constantly improving with every release.
What do you dislike about the product?
Honestly, there is not much to complain about. The initial setup and onboarding took a bit of time since there are so many features to configure, which can feel overwhelming at first. For someone brand new to the Salesforce ecosystem, the learning curve is noticeable during the first few weeks. But once you get through that initial phase and understand the platform, everything starts to click. I wish the mobile app experience was a bit more polished compared to the desktop version, but it still gets the job done.
What problems is the product solving and how is that benefiting you?
Before Salesforce, managing customer relationships and tracking the sales pipeline was scattered across spreadsheets and multiple disconnected tools. Now we have a centralized platform where every interaction, follow-up, and deal stage is properly documented. This has improved our team's efficiency and reduced the chances of leads slipping through the cracks. The reporting features have also helped leadership make data-driven decisions with much more confidence.
Powerful CRM with Room for Usability Enhancements
What do you like best about the product?
I like the centralized data management and automation features in Agentforce Sales, which make tracking and managing sales much easier. Centralized data in Agentforce Sales helps me access everything quickly, while automation reduces manual work and improves efficiency. I integrate Agentforce Sales with tools like Jira and Microsoft Outlook to manage tasks and communication efficiently. The setup of Agentforce Sales was fairly straightforward, though some advanced configurations took extra time to complete. When I used Agentforce Sales, my company had around 200-500 employees, and the platform scaled well for our needs. I would rate Agentforce Sales a 9 out of 10 due to its strong capabilities, scalability, and integrations, with only minor improvements needed in usability.
What do you dislike about the product?
Agentforce Sales can be a bit complex for beginners, and some features require time to learn and configure. It could improve by offering better onboarding guides, simpler navigation, and more ready-to-use templates to help new users get started quickly.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage customer relationships and streamline sales processes. It solves data management, lead tracking, and reporting issues by providing an automated, centralized platform. Its centralized data and automation features enhance access and efficiency.
Streamlined Sales Process, Slightly Overwhelming Features
What do you like best about the product?
I use Agentforce Sales daily to manage my full pipeline—from new lead intake to closing deals—and what stands out most is how everything is centralized and organized in one place. I can track leads, manage opportunities through different stages, log calls/notes, and set follow-up tasks so nothing falls through the cracks.
The pipeline visibility and automation are probably the biggest wins for me. Being able to set reminders and task sequences after each interaction helps me stay consistent with follow-ups and move deals forward more efficiently. It’s made my sales process a lot more structured and predictable.
I also like the flexibility with integrations. I’m able to connect it with other tools I use, which helps keep my workflow streamlined instead of jumping between platforms all day.
From a performance standpoint, it handles a lot of data—contacts, deals, activities—without breaking the system, which is important when managing multiple opportunities at once.
In terms of pricing and ROI, it’s been worth it for me because it directly impacts my ability to stay organized and close deals. Having a clear pipeline and consistent follow-up process has helped improve conversion rates and overall efficiency.
Support and onboarding were also solid. I was able to get set up relatively quickly, and when I had questions, there were enough resources and support options to keep things moving without getting stuck.
Lastly, the AI and automation features have a lot of potential. Even just using basic automation for follow-ups and task creation has saved time, and there’s definitely room to expand into more advanced features as I continue to use the platform.
The pipeline visibility and automation are probably the biggest wins for me. Being able to set reminders and task sequences after each interaction helps me stay consistent with follow-ups and move deals forward more efficiently. It’s made my sales process a lot more structured and predictable.
I also like the flexibility with integrations. I’m able to connect it with other tools I use, which helps keep my workflow streamlined instead of jumping between platforms all day.
From a performance standpoint, it handles a lot of data—contacts, deals, activities—without breaking the system, which is important when managing multiple opportunities at once.
In terms of pricing and ROI, it’s been worth it for me because it directly impacts my ability to stay organized and close deals. Having a clear pipeline and consistent follow-up process has helped improve conversion rates and overall efficiency.
Support and onboarding were also solid. I was able to get set up relatively quickly, and when I had questions, there were enough resources and support options to keep things moving without getting stuck.
Lastly, the AI and automation features have a lot of potential. Even just using basic automation for follow-ups and task creation has saved time, and there’s definitely room to expand into more advanced features as I continue to use the platform.
What do you dislike about the product?
At times, the platform feels more complex than I need, especially for a smaller team or a straightforward sales process. There are so many features, fields, and customization options that even simple tasks can end up taking longer than they should.
On the integrations side, it does connect with a lot of tools, but getting everything set up exactly the way you want can take time and may require extra configuration or support. It isn’t always as plug-and-play as I expected.
Performance can also be an issue occasionally. I’ve run into slow load times when switching between records or updating opportunities, which can disrupt my workflow on busy days.
When it comes to pricing and ROI, it can feel expensive depending on how much of the platform you’re actually using. If you’re not fully taking advantage of automations, reporting, and integrations, it can start to feel like overkill for the cost.
Support and onboarding are generally helpful, but the learning curve still feels steeper than it needs to be. More practical, real-world video tutorials or guided walkthroughs for common sales setups would make it easier to get up to speed faster.
Finally, while the AI and automation features are there, they can take time to configure properly and to fully trust. The functionality is powerful, but it’s not always immediately intuitive to implement in a day-to-day workflow.
On the integrations side, it does connect with a lot of tools, but getting everything set up exactly the way you want can take time and may require extra configuration or support. It isn’t always as plug-and-play as I expected.
Performance can also be an issue occasionally. I’ve run into slow load times when switching between records or updating opportunities, which can disrupt my workflow on busy days.
When it comes to pricing and ROI, it can feel expensive depending on how much of the platform you’re actually using. If you’re not fully taking advantage of automations, reporting, and integrations, it can start to feel like overkill for the cost.
Support and onboarding are generally helpful, but the learning curve still feels steeper than it needs to be. More practical, real-world video tutorials or guided walkthroughs for common sales setups would make it easier to get up to speed faster.
Finally, while the AI and automation features are there, they can take time to configure properly and to fully trust. The functionality is powerful, but it’s not always immediately intuitive to implement in a day-to-day workflow.
What problems is the product solving and how is that benefiting you?
Before using Agentforce Sales, I was juggling leads, follow-ups, and deal tracking across scattered notes, email threads, and my own memory, which made it far too easy for opportunities to slip through the cracks. Now everything is centralized in one system, and my sales process feels much more consistent, structured, and organized.
One of the biggest issues it solves for me is inconsistent follow-up. I rely on task automation and reminders after every call or interaction, so I always know the next step for each lead. That’s helped me respond faster and keep deals moving forward instead of letting them go cold.
It’s also improved visibility into my pipeline. I can quickly see where every opportunity stands, what stage it’s in, and what actions I need to take next. Having that clarity makes it easier to prioritize higher-value deals and manage multiple opportunities at the same time without losing track.
On the integrations side, connecting my other tools helps keep communication and lead data in sync. As a result, I’m not constantly switching between platforms or duplicating the same work in different places.
From a performance standpoint, it lets me handle a higher volume of leads and activities without missing details, which matters a lot when things get busy.
When I think about pricing and ROI, the main payoff is efficiency and a more consistent deal flow. By staying organized and improving follow-up, I’m able to close more deals and make my pipeline more predictable, which makes the investment feel justified.
Support and onboarding helped me get up and running quickly. There’s still a learning curve, but having access to those resources made it easier to build a workflow that fits the way I sell.
Finally, the AI and automation features are reducing manual work. Even basic automation for follow-ups and task creation has saved me time, and I can see potential to expand into more advanced AI features over time to optimize my workflow further.
One of the biggest issues it solves for me is inconsistent follow-up. I rely on task automation and reminders after every call or interaction, so I always know the next step for each lead. That’s helped me respond faster and keep deals moving forward instead of letting them go cold.
It’s also improved visibility into my pipeline. I can quickly see where every opportunity stands, what stage it’s in, and what actions I need to take next. Having that clarity makes it easier to prioritize higher-value deals and manage multiple opportunities at the same time without losing track.
On the integrations side, connecting my other tools helps keep communication and lead data in sync. As a result, I’m not constantly switching between platforms or duplicating the same work in different places.
From a performance standpoint, it lets me handle a higher volume of leads and activities without missing details, which matters a lot when things get busy.
When I think about pricing and ROI, the main payoff is efficiency and a more consistent deal flow. By staying organized and improving follow-up, I’m able to close more deals and make my pipeline more predictable, which makes the investment feel justified.
Support and onboarding helped me get up and running quickly. There’s still a learning curve, but having access to those resources made it easier to build a workflow that fits the way I sell.
Finally, the AI and automation features are reducing manual work. Even basic automation for follow-ups and task creation has saved me time, and I can see potential to expand into more advanced AI features over time to optimize my workflow further.
AI Agents That Automate Sales Work and Keep CRM Insights Context-Aware
What do you like best about the product?
What I like most about Salesforce Agentforce Sales is how it blends a traditional CRM with AI agents that genuinely help sales reps get real work done not just store information. Rather than spending time manually updating records, following up on leads, drafting emails, or putting together meeting notes, Agentforce can automate many of those tasks so reps can focus more on selling and building relationships. I also appreciate that it stays tightly connected to Salesforce data, which makes its recommendations more relevant, useful, and context-aware.
What do you dislike about the product?
What I dislike most about Agentforce Sales is that, even though it’s powerful, it can feel overly complex and expensive for smaller businesses. Getting everything set up—automation, feature customization, and making full use of the AI capabilities—often requires skilled admins or developers. On top of that, if your data quality isn’t strong, the AI output and the sales insights you get may not be very reliable.
What problems is the product solving and how is that benefiting you?
Agentforce Sales addresses common sales challenges such as excessive manual work, scattered customer data, slow follow-ups, and limited visibility into the pipeline. It helps me by automating repetitive tasks, keeping all customer information in one place, improving lead tracking, and providing AI-driven insights so I can make decisions faster and more accurately. Overall, this boosts productivity, supports better customer engagement, and increases my chances of closing deals.
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