Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Saves Me Time and Speeds Up My Process
What do you like best about the product?
It really helps me speed up my process and saves me time.
What do you dislike about the product?
It can be very time-consuming to figure everything out, and it takes a while to get the hang of it.
What problems is the product solving and how is that benefiting you?
Helping me to accurately track my sales cycle
User-Friendly Platform with Straightforward Reporting and Dashboards
What do you like best about the product?
The platform is easy to work with, and the reporting and dashboard are straightforward. The interface is very user-friendly and simple to navigate.
What do you dislike about the product?
As of now, there’s nothing specific to mention, since it’s one of the best applications I’ve worked with.
What problems is the product solving and how is that benefiting you?
It addresses the core problem in customer relationship management. It’s faster and smarter.
User-Friendly Interface for Everyone, Even First-Time Users
What do you like best about the product?
I love the fact that is interface is user freidly wherther its your first tiome using or not
What do you dislike about the product?
Custimization I feel it gets overly complicated
What problems is the product solving and how is that benefiting you?
CRM
Agentforce Sales Automates the Entire Sales Lifecycle with AI Agents
What do you like best about the product?
Agentforce Sales (from Salesforce) is designed to automate and enhance the entire sales lifecycle using AI agents.
What do you dislike about the product?
Requires clean, structured, and updated CRM data and Teams might depend too much on AI decisions
What problems is the product solving and how is that benefiting you?
Personalized interactions based on CRM data,Smart recommendations for next-best actions and Engage leads anytime via chat, email, or messaging
Agentforce Sales Turns CRM into an Active, AI-Powered Deal Accelerator
What do you like best about the product?
What I like most about Agentforce Sales is that it no longer feels like just a place to log deals, but something that actually helps move them forward. In the past, CRMs were more like a system of record—you enter data, track your pipeline, and that’s about it. Here, the experience is different because the system actively supports you.
What stands out in particular is how the AI is built directly into the workflow. It’s not just about reports or insights—it actually helps with next steps, reminders, and even automates parts of the process. That takes a lot of the administrative burden off and frees up time to focus on what really matters: conversations with customers and closing deals.
I also appreciate that everything is in one place—from leads to forecasting. You’re not constantly switching between tools or losing context. Having a full view of the customer makes it easier to make faster and more confident decisions.
Overall, the biggest advantage for me is that the system is no longer passive. It doesn’t just track what’s happening—it actively helps you be more effective.
What stands out in particular is how the AI is built directly into the workflow. It’s not just about reports or insights—it actually helps with next steps, reminders, and even automates parts of the process. That takes a lot of the administrative burden off and frees up time to focus on what really matters: conversations with customers and closing deals.
I also appreciate that everything is in one place—from leads to forecasting. You’re not constantly switching between tools or losing context. Having a full view of the customer makes it easier to make faster and more confident decisions.
Overall, the biggest advantage for me is that the system is no longer passive. It doesn’t just track what’s happening—it actively helps you be more effective.
What do you dislike about the product?
One thing I don’t particularly like about Agentforce Sales is that, despite all the improvements, it can still feel quite complex—especially for new users. There’s a lot of functionality packed into the platform, which is great in theory, but in practice it can take time to fully understand how everything fits together and how to use it efficiently.
Another downside is that the AI features, while powerful, aren’t always perfectly aligned out of the box. Sometimes the suggestions or automations need fine-tuning to really match the way a specific team works. Without that customization, they can feel a bit generic or not fully relevant.
I’ve also noticed that maintaining clean and accurate data is still critical. If the data in the system isn’t well-managed, even the best AI or automation won’t deliver great results. So there’s still a dependency on good discipline from the team, which doesn’t completely eliminate the usual CRM challenges.
Overall, while it’s a strong and evolving platform, it’s not entirely frictionless—there’s still a learning curve and some setup required to get the most out of it.
Another downside is that the AI features, while powerful, aren’t always perfectly aligned out of the box. Sometimes the suggestions or automations need fine-tuning to really match the way a specific team works. Without that customization, they can feel a bit generic or not fully relevant.
I’ve also noticed that maintaining clean and accurate data is still critical. If the data in the system isn’t well-managed, even the best AI or automation won’t deliver great results. So there’s still a dependency on good discipline from the team, which doesn’t completely eliminate the usual CRM challenges.
Overall, while it’s a strong and evolving platform, it’s not entirely frictionless—there’s still a learning curve and some setup required to get the most out of it.
What problems is the product solving and how is that benefiting you?
Agentforce Sales is mainly solving the gap between tracking sales activity and actually driving it forward. In many traditional CRMs, a lot of time goes into updating data, checking pipelines, and figuring out next steps manually. That creates friction and often slows down the sales process.
For me, the biggest problem it addresses is time spent on admin work. Instead of constantly logging activities, updating opportunities, or setting reminders, a lot of that is either automated or supported by the system. That frees up time to focus on more valuable work like talking to customers and closing deals.
Another issue it helps with is lack of clear next actions. In a busy pipeline, it’s easy to miss follow-ups or lose momentum on deals. With built-in AI suggestions and prompts, it becomes much clearer what needs attention and what the next step should be. That makes it easier to stay on top of everything without relying only on manual tracking.
It also improves visibility and decision-making. Having all the customer data, interactions, and forecasts in one place makes it easier to understand where things stand and prioritize effectively. I don’t have to piece together information from different tools, which saves time and reduces mistakes.
Overall, the benefit for me is that it simplifies the day-to-day workflow. It reduces manual effort, helps me stay organized, and makes it easier to focus on actually moving deals forward rather than just managing the process.
For me, the biggest problem it addresses is time spent on admin work. Instead of constantly logging activities, updating opportunities, or setting reminders, a lot of that is either automated or supported by the system. That frees up time to focus on more valuable work like talking to customers and closing deals.
Another issue it helps with is lack of clear next actions. In a busy pipeline, it’s easy to miss follow-ups or lose momentum on deals. With built-in AI suggestions and prompts, it becomes much clearer what needs attention and what the next step should be. That makes it easier to stay on top of everything without relying only on manual tracking.
It also improves visibility and decision-making. Having all the customer data, interactions, and forecasts in one place makes it easier to understand where things stand and prioritize effectively. I don’t have to piece together information from different tools, which saves time and reduces mistakes.
Overall, the benefit for me is that it simplifies the day-to-day workflow. It reduces manual effort, helps me stay organized, and makes it easier to focus on actually moving deals forward rather than just managing the process.
Agentforce Sales Turns CRM into a Proactive, Autonomous Sales Engine
What do you like best about the product?
Agentforce Sales transforms CRM from a passive database into a proactive system powered by autonomous agents. What stands out most is its ability to nurture leads, schedule meetings, and coach reps in real time. Backed by the Atlas Reasoning Engine, it can carry out complex tasks and make data-driven decisions. This significantly reduces manual work and helps speed up deal cycles by enabling intelligent, automated action instead of depending on constant data entry.
What do you dislike about the product?
Agentforce Sales feels unnecessarily complex. To work properly, it seems to rely on rigorous data cleaning through Data Cloud, and the consumption-based pricing model makes overall costs difficult to predict. On top of that, the implementation feels too technical for smaller teams, which can turn it into an expensive tool that’s hard to govern without ongoing human oversight.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps cut down on administrative bloat and keeps leads from stalling by automating prospecting, scheduling, and data entry. As a result, I can spend less time on repetitive manual tasks and more time closing deals, boosting productivity and conversion rates with 24/7 autonomous execution and intelligent, real-time sales coaching.
Feature rich CRM that brings clarity to sales processes
What do you like best about the product?
What I liked most about Agentforce Sales is how it keeps everything in one place-leads, deals, and follow-ups feel much more organized than using multiple tools.
The pipeline view and dashboards make it easy to track progress, and simple automations save time on routine tasks. Integrations (like email) are smooth, so all communication stays linked.
It’s a bit pricey, but the reporting and insights help justify it. There is a small learning curve, but overall it really improves workflow once you get used to it.
The pipeline view and dashboards make it easy to track progress, and simple automations save time on routine tasks. Integrations (like email) are smooth, so all communication stays linked.
It’s a bit pricey, but the reporting and insights help justify it. There is a small learning curve, but overall it really improves workflow once you get used to it.
What do you dislike about the product?
What I dislike about Agentforce Sales is that it can feel overwhelming at the start-the UI isn’t very beginner-friendly.Customization is powerful but not simple, so even small changes can take time. It can also slow down with heavy data or reports.
Pricing is quite high, and some key features are only in higher plans. The AI is useful, but only after you have enough data.
Overall, it’s great but could be simpler and more affordable.
Pricing is quite high, and some key features are only in higher plans. The AI is useful, but only after you have enough data.
Overall, it’s great but could be simpler and more affordable.
What problems is the product solving and how is that benefiting you?
Before using Agentforce Sales, we struggled with scattered data leads in spreadsheets, follow-ups missed, and no clear view of the pipeline.
After using it, everything was in one place. We could track deals, automate follow-ups, and see real-time reports, which made the whole process more organized.
This helped save a lot of time on manual work and improved our response time, leading to better conversions and more predictable sales planning.
After using it, everything was in one place. We could track deals, automate follow-ups, and see real-time reports, which made the whole process more organized.
This helped save a lot of time on manual work and improved our response time, leading to better conversions and more predictable sales planning.
Agentforce Sales: AI-Powered CRM That Saves Time and Boosts Productivity
What do you like best about the product?
What I like best is how Agentforce Sales combines AI with CRM to actually save time and boost productivity.
It automates repetitive tasks, gives smart insights on leads, and helps personalize outreach, so sales teams can focus more on closing deals instead of admin work.
It automates repetitive tasks, gives smart insights on leads, and helps personalize outreach, so sales teams can focus more on closing deals instead of admin work.
What do you dislike about the product?
What I dislike is that it can feel complex and expensive.
The learning curve is quite steep for new users, and setup or customization often requires technical expertise. Also, costs can add up quickly with licenses and add-ons, and the interface can sometimes feel cluttered or overwhelming.
The learning curve is quite steep for new users, and setup or customization often requires technical expertise. Also, costs can add up quickly with licenses and add-ons, and the interface can sometimes feel cluttered or overwhelming.
What problems is the product solving and how is that benefiting you?
Agentforce Sales is mainly solving manual, time-consuming sales work and lack of real-time insights.
It automates tasks like data entry, follow-ups, and lead engagement, while using AI to analyze data and suggest next steps. This helps me save time, work more efficiently, and focus more on closing deals instead of admin work.
It automates tasks like data entry, follow-ups, and lead engagement, while using AI to analyze data and suggest next steps. This helps me save time, work more efficiently, and focus more on closing deals instead of admin work.
Stable Platform with Flexible Interfaces
What do you like best about the product?
I like how stable it is, and I also appreciate the different interfaces it offers.
What do you dislike about the product?
It’s such a large platform that, if you want a personalized console, it becomes expensive and complicated to develop.
What problems is the product solving and how is that benefiting you?
It gives the company control over all its data, including loads, people, payables, and billings.
Promising UX/UI and Integrations So Far
What do you like best about the product?
UX/UI and the integrations - as I've heard but I was just exploring it as I haven't really used it
What do you dislike about the product?
Not sure as I'm still exploring to see how this can integrate with my products
What problems is the product solving and how is that benefiting you?
Am still exploring products accross AWS, Microsoft and Salesforce - along with IBM - so can't say at this early stage
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